Wifi Constantly Dropping in Lion

dpmptpac wrote:

I did not dismiss my personal resposnibility for buying crap. Now , as an Apple agent, you are making stuff up to discredit me. Not even coy. If Apple has a problem with their software then why do they not let consumers know before buying? Stupid question!

I am not an agent of Apple. I am a consumer who is interested in trying to keep people from going down the path of pathetic whining over a software bug. Instead, I'd hope that people could think of how to make a "community" of support and action to get it fixed so people are setting around feeling like they've wasted money. But alas, it's clear that people need to "hate" something instead of taking action to get something fixed.

By he way, in your discussion, your "we" is you and Apple , not me. As an Apple employee or paid whatever, you must think I'm a Microsoft employee out to get you. I get it now.

As I said, Apple doesn't pay me anything. I find it silly that you would draw such a conclusion

And since you claim not to change subjects, how does " malpractice suits' have to enter in this discussion? Am I the only one who saw this as again another change in subject?. Malpractice suits vs Apple issues ? " No, I didn't change the topic!"

When I was in school, I was taught to use "illustrations" and "examples" to make points. I'm trying to make the point that setting around and asking for Apple to get it right but not be involved in making sure that happens is just as frivilous as the Malpractice illustrations I was making. I'm sorry I didn't make that clear enough.

I only had to to respond to your unnecessary criticism that I was just "surfing" but rather had other legitimate uses such as patient care. I dislike Appple even more because of you.

I didn't say you were just "surfing", I mentioned that people who just "surfed" or "played games" might be better off with a cheap PC. If you have found Mac software that you'd benefit from using and the WiFi problems are keeping you from being productive with that software, then you should be upset. I just think you can focus your anger and frustration better. I'm just not able to know everything you know about your experience, so pardon my ignorance.

Answer me this I ask for the third time again : Android phones and Acer computers can do this wifi, why can't Apple?

Microsoft has not done anything with their network stack, in ages. Will be interesting to see if Windows 8 has any issues. Apple has been making significant changes in their networking layers to support new Airplay features, integrating code between iOS and Mac OS-X etc. A new feature that allows computers to form an Adhoc network, on the fly, without a router, may be the development that created this particular problem.

OS-X networking can work when there is not a software bug. I and many other people are not having problems with disconnections like you and others are. So, there are some environmental issues. There is a software bug that makes the system misbehave (and we all don't know the true extent of the problem). I've been on this forum for some time now, after a friend reported his Mom's Mac had problems. He changed to a fixed frequency on 5Ghz, on his own thought and hasn't had a problem since. I am a software developer, as I said. I have a lot of experience in networking and operating system design. I've designed software systems that were networking stacks (layers of functionality from hardware to data transfer).

I can only guess what is going on, but from what people say here, I've made some guesses that the driver is not dealing with interference/disconnect very well. When interference occurs, automatic channel selection seems to exacerbate the problem.

Thus, people have found solutions by buying 802.11n 5Ghz capable routers and moving away from interference on 2.4Ghz, and turning off automatic channel selection. You said you bought a new router. Is it capable of doing 5ghz? Have you tried setting a specific channel? If you just have 2.4Ghz, try channel 0 or channel 11. Channel 6 is the default of most router manufactures that don' t support automatic selection. Do you know if there are a lot of WiFi routers around you that might be creating problems? Do you have a wireless phone system or other 2.4Ghz wireless services in your office space that might be making a big mess on the 2.4ghz spectrum?

eI know it is your job to be the last one responding at least to the end of your shift, so I give up. You won! No on has changed their mind and now I'm going to spread the word to even more people about Apple and their "support groups" and help.

Go in peace, pleae, eave me alone now. You won. Apple is great!

It's not my job to be here. I'm not trying have the last response. I'm trying to get people to engage in problem solving to recover from this nightmare. But, alas, noone seems to want to take their meds. Instead, everyone is whinging and crying like a baby crying mama, and just waiting for the bit Apple truck to drive up and hand them a solution... It just doesn't work that way... Like it or not, when computer systems have software bugs, the bad logic has to be repaired by first understanding what's going wrong, and when you have several sources of events that stimulate actions, and some of those sources are external events that you can't possibly estimate during development and testing, stuff can end up broken.

torndownunit wrote:

Good to see something never change. About 25 more pages added to this thread since last time I was here. More new users with the problem. And gphonei standing by vigilantly as ever to tell them all it's all their fault as usual. Fantastic.

I've never said it's other peoples fault. I've simply stated, that this is software. It doesn't fix itself, and because it's wireless networking in particular, there are countless details in your local environment, which affect whether or not you experience the bugs full wrath. I have one friend who's mothers computer has the problem. I have 4 Macs in my household, none of which have the problem. The issue is absolutely Apples to deal with. But for the price of the product, it's also worth your time to engage Apple. The louder the crowd is, the easier it is to hear.

Apple may have problems with out they do support of their products in cases like this where a software bug is causing odd behavior, not easily reproducable and traceable behavior.

Apple's support can't get better and Apple will never discover that without feedback, like it or not.

You can't get more out any situation where you interact with someone else than the effort you are willing to put into it.

If you don't care if the money you spent goes to waste, than fine, sit on the side and whine about it. If you want the value that you spent the money for, then standup and speak out about it, over and over, until something changes.

The repitition here is extremely tedious.

The majority of people here do not have the time to spend chasing Apple Care to the ends of the Earth to achive something that should be picked up on far more easily in their case trending reviews.

Furthermore your lack af tact and diplomacy is not going to convince anyone here that they should do so either.

I do not require a response thank you.

phonei, the problem is many users including myself have spent hours of our time with Apple support on this issue. Every time someone posts in this thread that they have dealt with support and had no resolution, you seem to just overlook that and you post that no one is spending the time needed to report the issue. The latest example, dpmptpac responded to your post by telling you all the steps he took with Apple support, and you didn't even reply. You just went back to your point that no one is dealing with Apple support properly. What else do you think he could do with Apple support regarding the issue?

A ton of people in this thread have put a ridiculous amount of effort into this issue. Way more effort then they should need to to get something like Wifi functioning, a basic function on pretty much any device nowadays. Very few people are getting any resolution from Apple support in this thread, and many are still being told there is no problem. So do you really expect them not to be upset at Apple support?

torndownunit wrote:

phonei, the problem is many users including myself have spent hours of our time with Apple support on this issue. Every time someone posts in this thread that they have dealt with support and had no resolution, you seem to just overlook that and you post that no one is spending the time needed to report the issue. The latest example, dpmptpac responded to your post by telling you all the steps he took with Apple support, and you didn't even reply. You just went back to your point that no one is dealing with Apple support properly. What else do you think he could do with Apple support regarding the issue?

Believe me, I know what it feels like to get no help. It happened for me with Windows Vista and Microsoft. I spent hours and hours talking to them, and got nothing out of that. I had to solve the problem myself with my own time and money. So, really, I get it...

If they are spending the time, here, whining about the problem, and bashing Apple and generally exhuding hate, I think that's highly unproductive. It would be much better to dump all of that in Apple's lap, ask for managers of the people you are working with, and make sure that it is clear you are not happy. Plain and simple, the people at Apple who actually do care what customers think about Apple weren't getting the message about this problem.

A ton of people in this thread have put a ridiculous amount of effort into this issue. Way more effort then they should need to to get something like Wifi functioning, a basic function on pretty much any device nowadays. Very few people are getting any resolution from Apple support in this thread, and many are still being told there is no problem. So do you really expect them not to be upset at Apple support?

I guess it's not clear, I expect them to be upset with Apple. I'm just saying that they aren't telling the people that can actually take some action. The Apple Care and Genius Bar are the interface to support as I've been saying. But, its not the end of support. It provides access to someone to talk to. If you can't stand your ground and demand to get a better solution than what you've been handed, do you really believe that there will be something magical happen, and the problem will just be fixed?

From the other point of the details... This is an RF environment issue it appears to me. If you don't understand how Radio signals work at various frequencies, how different materials reflect or absorb different frequencies, etc., then you may not really understand how your exact environment is part of Apple understanding the problem. That's why so many people got sent emails with scripts to collect logs to help debug their problems. What's happening in their local environment is what is important.

Clearly Apple was not able to do the right testing to see this issue, and/or beta testers were in environments that didn't cause this problem to show up. That, for me, says that it's stimulated by odd circumstances.

Go ahead, let your money sit there. Go ahead feel like you are not being served by the vendor. Go ahead and sit around and whine and exhude hate for where you are at with the issue. I can't deny that people have been justifiably frustrated and not supported. But, I can not agree that Apple is doing this on purpose and I can not agree that Apple doesn't care. This is a communication issue whereby the right people that can take action are not aware of the issue and its extreme effect on so many of Apple's customers.

I just do not feel that it's productive to whine in this forum. If you are going to spend time complaining, complain to Apple. Go stand in the store and talk out loud about it. Call Apple Care on the phone and demand to talk to a supervisor. Ask them "can you direct a developer to call me and help me work through debugging this?" If you can't get help from a developer, then ask to speak to that person's supervisor. If they won't go up the ladder, tell them that you need the email address of their supervisor so that you can tell there supervisor that they are not providing support to their customers. Don't be hateful, be demanding!

I've had these Wifi issues on my Macbook Pro (late 2007 edition) since the Lion upgrade and I too have tried everything, with mixed results. My connection remains patchy at best.

However today I made an observation. I started the Mac, connection failed, it's in that mood again. But I moved closer to my router (nothing in between it and the Mac) and, what do you know, it connected first time.

I think that one of the drivers updated for OS X Lion has become a little more sensitive to Wifi interference. It may be a false positive, but I'll keep an eye on it, In the meantime maybe something else to try if everyone's exhausted the more logical solutions.

Forget the above, just had a drop-out in direct view of the router. **** this. **** it all to ****.

I'll bet it's because Apple buggered about with this stuff for the iCloud feature. I will not be using that feature (even if I could) because the idea of my files being stored somewhere else, and therefore becoming subsceptible to someone else's incompetence, scares the bejesus out of me.

** EDIT ** Really - you can't say "****"?

Can't confirm!!!

OS X 10.7.4 using airport extreme about 11feet from my new iMac, been working fine but lately has wi-fi dropout, seems to have starrted after a update recently but can't be sure.

I've tried all the fixes like deleting keychains etc posted on this and other sites, i'ts not happening on my iPhone or iPad or macbook with Snow Leopard when the iMac Lion OS drops out.

So ipso-facto its an issue with the iMac itself, be it hardware or software.

I have to turn off & on wi-fi to restart it.

All very frustrating so please Apple help out your poor customers.

Not saying I don't love your products but getting miffed.

PS Whats with the update on iPhoto that synced all my photos to Facebook, going a bit far there bro.

aiki wrote:

OS X 10.7.4 using airport extreme about 11feet from my new iMac, been working fine but lately has wi-fi dropout, seems to have starrted after a update recently but can't be sure.

I've tried all the fixes like deleting keychains etc posted on this and other sites, i'ts not happening on my iPhone or iPad or macbook with Snow Leopard when the iMac Lion OS drops out.

So ipso-facto its an issue with the iMac itself, be it hardware or software.

I have to turn off & on wi-fi to restart it.

All very frustrating so please Apple help out your poor customers.

Not saying I don't love your products but getting miffed.

PS Whats with the update on iPhoto that synced all my photos to Facebook, going a bit far there bro.

This formum is not an Apple support mechanism. If you are having problems which you need to talk to Apple about, make sure you are using the Genius Bar, or Apple Care, or whatever is appropriate for your part of the world, to report issues with your hardware, or the OS.

People in this forum can give you some help based on their knowledge, but Apple is (apparently) not here helping people solve problems which are recurring or which the ideas here don't resolve.

My problem has come back in the last couple of weeks. I'm using OS x10.7.4

Happened 3 times in last 10 minutes, just drops off but still says wi-fi on. Works fine on wake up, it just seems a problem when in use.

As for Apple care, a normal warranty should cover a reasonable expectation of the products life. We should not be given only 4 months of phone troubleshooting, {I think thats correct}, its too hard to find out the full details at present and thier web site seems designed to stop you from actually contacxting them in person.

My mac is only about 6 months old.

Guys! Guys! I fixed it! 100% Gauranteed Solution!

I have been deling with this issue for months since I upgraded my iMac to Lion back in March. I have tried everything, and never been able to totally fix the problem.

This weekend, after a couple of days of constant drops and download speeds measured in bytes, I had had enough.

I downgraded back to Snow Leopard!!!

Problem solved.

I'll miss full screen apps and auto-save, but a computer without functioning internet is not a functioning computer.

I do have now 3 months this Wi-Fi drops. nothing help, i was in contact with a-specialists they give me message: we could not help. thats iin real, i need to accept this.

we do need to seperate the Wi-Fi soruces:

- in Mac-OS -> is fixed

- using TC or AirP with Firmware V7.6 above

The Firmware V7.5 works fine, but is on Generation 4 Hardware no more supported

it depends in wich area you are, it works fine or not.

I have no idea about that, but it is the same problem in these days. My mac started to drop out every 3 minutes.Howerer, it won't drop out when i was using it out of my room.This did not happen before yesturday. And now I can only use it on my sofa, and I want to stay in my bed and my room.