AGAdminService / Citrix is running 100% cpu, but I never installed it!

Question

Roger OSX Author

Level 1

2 points

AGAdminService / Citrix is running 100% cpu, but I never installed it!

I ran top -o cpu and I see:

646- AGAdminServi 100.1 05:44.39 7/1 1 76 N/A N/A N/A N/A

I tracked this down to be Citrix.. but.. I umm.. don't have citrix/didn't install it

this was never a problem until I installed Lion

Anyone know how to literally just tear this out of my system(wherever it is hiding)?

I read other posts about /Library/Application Support/Citrix.. but I dont have that folder etc

I basically can't use my MBP anymore due to this

MacBook Pro, Mac OS X (10.7)

Posted on Jul 20, 2011 4:52 PM

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Answer 1

Roger OSX Author

Level 1

2 points

Jul 20, 2011 4:55 PM in response to Roger OSX

Welp, I solved it after I posted this.. so will provide solution:

sudo launchctl unload -w /Library/LaunchDaemons/com.citrix.agadminservice.plist

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Answer 2

mahbool

Level 1

0 points

Jul 21, 2011 12:28 AM in response to Roger OSX

Thanks you solved my problem! 🙂

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Answer 3

jimish

Level 1

0 points

Jul 21, 2011 2:40 AM in response to Roger OSX

Roger OSX,

I'm having the same issue, could you explain your solution to those of us less savvy?

Thanks

jimish

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Answer 4

BZ

Level 1

30 points

Jul 21, 2011 2:41 AM in response to Roger OSX

This worked great. Thanks for figuring it out.

BZ

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Answer 5

Roger OSX Author

Level 1

2 points

Jul 21, 2011 3:13 AM in response to jimish

For some reason (I don't know why yet).. this AGAdminService "citrix agent process" is being loaded as a Admin User Installed System Daemon (I think that is right.. )

That command up above, will basically remove the file that OSX uses to "start it up, and keep it running" (launchctl is a tool for modifying these semi-invisible/system wide processes)

sudo executes the command "as the root/admin user".. so you'll be prompted to enter your password

If you do not use citrix and yet you are having this problem, it is a "very safe" thing to do.. it technially isn't even deleting stuff.. just disabling that item for starting/running

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Answer 6

jimish

Level 1

0 points

Jul 21, 2011 3:20 AM in response to Roger OSX

Gave it a try and it worked! Many thanks

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Answer 7

jkuzmick

Level 1

8 points

Jul 21, 2011 6:27 AM in response to Roger OSX

Thank you! I was killing myself trying to figure it out.

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Answer 8

Jul 21, 2011 7:10 AM in response to Roger OSX

This is a good thing to know. My CPU temperature dropped almost instantly once I unloaded the process. However, I do use the Citrix Access Gateway, which is what this is for, and now I can't run it. AG provides much needed network resources access for me via the VPN.

Does anyone here know if unloading it permanently disables it or can I reload it?

I checked the MAN page for launchctl and it seems like just like the unload option, there is a load option. Even if I "reload" it, my Access Gateway won't run.

Any ideas folks?

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Answer 9

DLH2

Level 1

14 points

Jul 21, 2011 7:43 AM in response to Roger OSX

I have installed Lion and my Citrix Access Gatway (version 2.0.1 (72) won't connect: Cannot log on at this time, SSL Error: Peer Hostname mismatch.

Anyone able to access Citrix Gatway VPN using Lion? I have to get on my VPN. any ideas?

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Answer 10

Jul 21, 2011 11:15 AM in response to Roger OSX

Thanks so much. My MacBook is now running cool and efficiently. I can now go on to explore Lion.

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Answer 11

AndyR:CH

Level 1

1 points

Jul 21, 2011 11:44 AM in response to Roger OSX

I had the same heat/performance problem today with my Mac Book Pro 13" Early 2009. Installed Lion yesterday. Spotlight indexing was successfully done yesterday. Today there were only iTunes on standby, Mac App Store and some Finder windows open..

EDIT: Sorry this post was landing in the wrong thread..

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Answer 12

Jul 21, 2011 1:29 PM in response to Roger OSX

Thanks!

My MBA was really noicy and burning hot. Now it is quiet and cool again.

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Answer 13

jaredcoe

Level 1

0 points

Jul 21, 2011 10:38 PM in response to Roger OSX

Same thing is happening with my 2007 Core2Duo. I checked the activity monitor and found that Finder was using 90-105% of the CPU. After shutting finder down it cooled off and the fan slowed down. Weird.

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Answer 14

Jul 22, 2011 7:24 AM in response to Roger OSX

Thanks, both my MBPs are working fine again!

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Answer 15

DLH2

Level 1

14 points

Jul 22, 2011 8:04 AM in response to rafaelsantoni

Rafael - have you been able to utilize Citrix Gateway Access on Lion yet? I am still unable to do so since installing Lion - and I haven't ran the unlaunch that Roger suggested.

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