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Can not receive email, password not accepted by server

Keep getting this message:


There may be a problem with the mail server or network. Verify the settings for account “Rick's mail” or try again.

The server returned the error: The POP server “pop.teleguam.net” doesn’t support Password authentication. Verify your account settings and try again.







So now what do we do?


Re-entered password and all other settings, talked with internet provider but can not solve problem...........

iMac, Mac OS X (10.6.4)

Posted on Jul 20, 2011 5:47 PM

Reply
169 replies

Sep 8, 2011 2:54 PM in response to Yaroon

yaroon, not entirely correct.


I have posted on this on anther thread; Mail can download all the time, so far, but fails to Send, on a regular basis. If it were only POP mail, would not be a problem for me.


the problem is that, intermittently, Mail cannot connect to the SMTP server; all settings there are correctly configured.


The web version of Mail works fine, but a much less friendly interface.


Ah: I see MANY other pages on this, so we are not alone! It will be fixed soon, I am sure.

Sep 24, 2011 5:45 AM in response to goligo

@goligo:


My servers are neither exotic nor misconfigured: Mail receives mail perfectly. It simply cannot send to its own servers, mobile me.


So, in my case, which service provider would you suggest I contact? And as I have had this problem in Australia as well as here in the U S on business (in fact, since I updated to Lion), it does not look like a local server problem, to me.


My experience as written about above, is that for some reason (and nothing changes in my setup while this happens) Mail tries to send outgoing mail to smtp.com.me [myusername] and cannot find that server.


Today, after testing, it is working fine; and of course I hope it stays that way.

Sep 24, 2011 2:54 PM in response to goligo

@goligo The problem I'm having IS with Apple mail, using IMAP. After upgrading to Lion, NONE of my email accounts work, both IMAP and POP. Why don't you just keep your assertions to yourself as they aren't helping!


I've set Thunderbird up, and while I despise it, it works flawlessly (on the same machine, without other changes).


My only "solution" seems to be to clear all apple mail.app settings and re-do them. This will be time consuming as I'll have to close the network down, backup all mailboxes, clear settings, reboot, and start over. IF I can get it to work I will have to restore the mailboxes other than the ones setup by the restored IMAP accounts. What a pain in the but - all this and with no guarantee of it working!

Sep 25, 2011 2:35 AM in response to ssj152.

@kit laughlin This thread is about an issue with receiving mail using POP or IMAP. You seem to have an unrelated issue with sending mail from Lion Mail.


@ssj152 I think people should no longer wait for a fix. The issue obviously only affects a minority of users, Apple could easily have it fixed with 10.7.1, but decided to keep it as it is. By the way, I am not on this thread for fun, but I had the same issue, I could no longer receive mail after upgrading to Lion.


Instead of whining I tried to find out what is causing this issue, and in my case it was a bug on the IMAP server software, which was revealed due to a change in the way Lion Mail authenticates with the server. I read all threads about receiving mail issues with Lion Mail, and all I have found fall into one these two categories:


- A bug in IMAP-UW, where authentication fails, if the sum of characters in user name and characters in password plus two can be divided by three. Either the service provider can install the latest version of IMAP-UW, where the issue has been fixed, or the user can chose a password with a different length.


- A misconfigured Perdition mail proxy, which returns bad CAPA results (IMAP capabilities, instead of POP capabilities). While Mail in Snow Leopard just ignored this, Mail in Lion is more picky about the content of the CAPA response, and decides not to connect. The service provider can fix the configuration, or the user can switch to IMAP instead of POP.


If you have an issue which does not fall into one of these two categories, please post it, so we get a more complete list of known issues. I completely understand that people expect these issues to get fixed by Apple, as mail retrieval worked fine in Snow Leopard and fails after upgrading to Lion.

Sep 25, 2011 6:03 AM in response to goligo

Hello goglio,


I have read all the posts here, and posted because the error message I received back from Mail described my problem perfectly:


Can not receive email, password not accepted by server


I agree that the problems being discussed now is now IMAP-related, but in the interests of the wider community and the others who also posted here with no IMAP-related problems, but who nonetheless coild not get mail, considered it worth posting here.


I was clarifying my position re. being unable to send mail. hth, kl

Can not receive email, password not accepted by server

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