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Question: "Purchased" function not working

When I click on the "Purchased" link in the iTunes store, iTunes goes to the screen that shows the music, apps and books buttons, but there is nothing else (no lists, no "not in my library" button or anything else). It also does not allow me to select any of the three buttons previously mentioned. Just a blank white screen. This has just been noticed after updating ti 10.4. Anyone else?

Windows 7

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Can you guys test a theory for me?

Hold down control and check Help > About iTunes...

When Apple Application Support appears, tap your spacebar.

Does it say 2.0.1?

If so, uninstall all of iTunes (http://support.apple.com/kb/HT1925 (XP) and http://support.apple.com/kb/HT1923 (7/Vista) have the order... I always forget the order) and Safari 5.1 and install only iTunes 10.4.

Crazy, I know, but I bet that's going to help.


- T

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Jul 21, 2011 1:00 AM in response to ifanatic In response to ifanatic

I am having the same issue. Just the heading Purchase, three "broken" buttons (Music, Apps, and Books) and the Apple legal, etc. (at the bottom), and a pretty white screen are all I see when I went to browse my previous purchases.

The funny part is...this worked before updating to 10.4...

I'm in the same boat with you bud. Anyone want to help? Or is this a bug?

Jul 21, 2011 1:00 AM

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Jul 21, 2011 9:54 PM in response to -blam!- In response to -blam!-

Just verified for myself - checked on second household W7 laptop (using same account) with iTunes 10.3.x, and this function worked normally. Went ahead and updated to 10.4 and it is now broken. Here's looking forward to another iTunes release within the next few days...I can't imagine we are alone in this regard.

Jul 21, 2011 9:54 PM

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Jul 22, 2011 7:42 PM in response to leo8877 In response to leo8877

@ leo8877,

It works fine on the Mac? What OS version is it (just curious)? Given that I can see these purchases on iTunes on my iPod Touch, I am assuming the problem is the Windows version of the program itself (and not the store).

FYI, since everyone is mentioning Windows 7 (32- + 64-bit), let me add Windows Vista 32-bit to that list.

Anybody else got any ideas? I'm betting that we all are gonnna have to wait for an update...

Jul 22, 2011 7:42 PM

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Jul 23, 2011 8:24 AM in response to ifanatic In response to ifanatic

I should add that the Auto Download function is also broken for my PC, but still works on my iOS devices. This is a pretty rotten update for iTunes on Windows.

Jul 23, 2011 8:24 AM

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Jul 28, 2011 9:49 PM in response to ifanatic In response to ifanatic

Same thing here. It was working fine before. As soon as I updated I could no longer view my previously purchased items in iTunes. I also have a MacBook and with the new update iTunes is working correctly. Looks like the Windows update broke the iCloud "Purchased" function. Hope this can be resolved quickly.

Running: Windows 7 - 64 Bit with iTunes version

Jul 28, 2011 9:49 PM

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Question: "Purchased" function not working