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When I click on the "Purchased" link in the iTunes store, iTunes goes to the screen that shows the music, apps and books buttons, but there is nothing else (no lists, no "not in my library" button or anything else). It also does not allow me to select any of the three buttons previously mentioned. Just a blank white screen. This has just been noticed after updating ti 10.4. Anyone else?
Windows 7
I am having the same issue (loss of Purchused functionality - white screen) on my Windows 7 Professional 64-bit machine since upgrading to 10.4.0.80. On a second Windows XP Professional Service Pack 3 32-bit machine with the latest version of iTunes for that machine the Purchased function works perfectly with the exact same Apple ID login. Hopefully a glitch fix is in the works because a complete uninstall and reinstall of all Apple software as suggested by another user is something I'd like to avoid, if possible.
My office computer has 10.04.0.80 on Windows 7 Enterprise 32 bit. Unless I've misread this it seems to be a problem unique to Windows 7 64 bit.
The issue does, as others have mentioned, only effect iTunes for Windows. The service still works on my Mac. Also the service is called iTunes in the Cloud.
I am also running: Windows 7 - 64 Bit with iTunes version 10.4.0.80 with the same issue as expressed above.
I can Confirm that this it is not working on my Windows Vista 32bit OS either
I tried a full uninstall -> restart Computer -> reinstall iTunes from a fresh download.
still no dice.
However I did the following on another PC running Windows 7 32-bit and it worked fine from there.
Same issue too. Windows 7 64-bit, iTunes 10.4 (latest patch), same screen happens as with everyone else.
Can you guys test a theory for me?
Hold down control and check Help > About iTunes...
When Apple Application Support appears, tap your spacebar.
Does it say 2.0.1?
If so, uninstall all of iTunes (http://support.apple.com/kb/HT1925 (XP) and http://support.apple.com/kb/HT1923 (7/Vista) have the order... I always forget the order) and Safari 5.1 and install only iTunes 10.4.
Crazy, I know, but I bet that's going to help.
Cheers,
- T
Thanks, worked fo me! Purchased list is back.
It worked!
Purchased list is now fully re-populated.
Thank you so much for your help!
its worked,but when i install safari again.everything is disappeared again.what is the reason?
Thanks for the solution.
This worked beautifully for me, following the complete instructions. By the way, the instructions don't tell you to uninstall Safari, so I didn't. Everything works fine now.
To karan, make sure you expand all the instructions and do a full verification that all of the components/folders are removed prior to installing. My apologies if you already did that.
That also worked for me, thanks for the solution!
Use the Control Panel to uninstall iTunes and related software components in the following order. Then, restart your computer.
& install itunes latest ver. only
DO NOT REINTALL SAFARI.IF SAFARI IS REINSTALLED.
THE PROBLEM WILL ARISE AGAIN
THANKS FOR EVERYBODY'S SUPPORT & HELP
Thanks!
Safari was the problem for me. I tried uninstalling all apple software, then reinstalling iTunes followed by Safari. The purchased page was still blank.
After seeing your post, I repeated the uninstall followed by the reinstall of iTunes WITHOUT installing Safari and I can now see my purchases!
Installing the Quicktime 7.7 update also installs Apple Application Support 2.0.1. So if you install the Quicktime security update, it breaks the "Purchased" feature in iTunes. ðŸ˜
So you can either run a version of Quicktime with a known securiy flaw in it or have access to the purchased items, but not both.
"Purchased" function not working
