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endnote

Updated to Lion and iWork 9.1 / Pages 4.1 ...


Can no longer insert Endnote citations (Endnote X4). Anyone else experiencing the same?

Pages 4.1-OTHER, Mac OS X (10.7)

Posted on Jul 21, 2011 4:48 AM

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36 replies

Jul 28, 2011 6:32 AM in response to Minyall

Would be more efficient to send a feedback to End Note editor too.

They will have more power than you facing Apple.


Yvan KOENIG (VALLAURIS, France) jeudi 28 juillet 2011 15:32:04

iMac 21”5, i7, 2.8 GHz, 4 Gbytes, 1 Tbytes, mac OS X 10.6.8 and 10.7.0

My iDisk is : <http://public.me.com/koenigyvan>

Please : Search for questions similar to your own before submitting them to the community


To be the AW6 successor, iWork MUST integrate a TRUE DB, not a list organizer !

Oct 19, 2011 9:40 AM in response to glenfrombilgola

I have also experienced the same problem described in this forum.


Prior to upgrading to Lion (OS X 10.7), I had a working installation of Pages 09 4.x with Endnote X4.0.2.


Once I upgraded to Lion I began noticing the invisible citation insertion problem.


I dealt with it as others have here, by switching back and forth between citation styles.


I had hoped that Endnote X5 would resolve the problem, however it did not. To be thorough I deleted both Pages and Endnote X5 and did a clean re-install, and the problem persists:



Using Edit>EndNote Citations>Bibliography Format and choosing a different format then causes the invisible character to show as the proper citation.



Also, under Edit>EndNote Citations>Manage Citations if I delete a citation, it is not removed from the bibliography at the end of the document. I have to use Edit>EndNote Citations>Bibliography Format to change to a different format, then the bibliography updates. Then I have to change the Bibliography format back to what I originally wanted.


The same thing goes for making the invisible in-text citation appear, switch to something else then switch back.


It is also reported on the Thomson Reuters, see thread at this link: http://bit.ly/qV


This appears to be related to Mac OS X 10.7.x and the built in version control.


When I raised the issue with Thomson Reuters support and asked for it to pushed up to next higher level I got this response from Jason at Global Customer Support:


"Hello David,


I apologize for the issue you are currently having with inserting references into Pages. Unfortunately, the issue you are describing would be due to something in the Cite While You Write tools themselves in Pages.


Pages, unlike Word, does not allow us to add our own developed add-in files (Cite While You Write). Instead, Apple developed the add-in directly into the Pages application, we have no control over it. Because of this, the issue you are having is actually something that will need to be brought up to Apple.


Any suggestions or issues you may have with Cite While You Write in Pages will need to be sent via apple, as they have sole control over Pages compatibility with EndNote.


http://www.apple.com/feedback/pages.html


Thank you, Jason Weitzman"

Oct 19, 2011 10:56 AM in response to fruhulda

Fruhulda:


As you can see from my post, I've been talking directly with Endnote support, the quoted message at the bottom my post indicates that they see the problem existing with Pages.


I have posted an official report of the problem both with Apple and Thomson Reuters (makers of Endnote). So far only Thomson Reuters have responded.


I think the problem seems to lie with Pages files with Endnote bibliographic data that were created prior to Lion version control introduced with OS X 10.7.


I am experimenting with reproducing the problem with pre-Lion files and post Lion files. I think the problem crops up when folks are using pre-Lion files as the starting point for new documents, or when they go to an old file to revise it into a new document. Several of the "fixes" posted in both support forums seem to show that copying data into a "new" document seems to resolve the problem.


I will be experimenting over the next few days and will post my results.

Oct 19, 2011 1:32 PM in response to EnglishDave

It's been a while since I checked on this topic, primarily because I have found the issue resolved itself... somehow. I'm using X4 and have copied everything to a brand new document (thus avoiding incompatibility with versioning). Initially just this didn't seem to fix it, but since then I have worked on other documents and not had the problem re-occur.


The only thing I can think of that has happened between the intitial difficulties and now is the system-wide maintenance scripts and permissions repair that happens in the background. This may have fixed any glitches that would lead to the issue re-appearing in new documents. That it was fixed by the maintenance scripts is purely theoretical, but if you want to manually initiate them I suggest using 'Onyx' and running the routines under the 'Maintenance Tab'. Again, its only a theory, but the processes Onyx uses are built into OS X and run in the background periodically anyway so it can't hurt.


(As is traditional, I assume no responsibility for exploding computers or other maladies related to any actions taken in response to this post including, but not limited to, burning your toast).

endnote

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