Can't install from disk on clean Lion install

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Can't install from disk on clean Lion install

Doing the lion upgrade caused a slew of problems on my machine (as well as many others from the look of the discussion boards) So I did a clean install.

Everything is working beautifully, except when I try to install Remote Desktop 3. I just purchased it last week, but the disc version is 3.3, so it will not allow me to install on Lion. It says "Can not install, this software requires Mac OS X 10.6". When I go to the downloads section on the support site, all that is avaiable is an Update .dmg for 3.5, which says it can't install since it can't find an older version of ARD to update.

Does anyone have a work around for this? Or is the full 3.5 .dmg install package avaiable for download somewhere on the support pages that I'm just not finding?

Any help would be greatly appreciated.

Apple Remote Desktop-OTHER, Mac OS X (10.7)

Posted on Jul 21, 2011 1:53 PM

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Answer 1

MJunge75

Level 1

10 points

Jul 22, 2011 1:39 AM in response to sameng

I just had the same issue. Clean Lion (Server) install with the same error message.

I solved it this way.

Insert the Remote Desktop 3.x CD
Open the context menu (right-click) for the Remote Desktop-package
Choose "Show package contents".
Go to /Contents/Installers/
Open the context menu (right-click) for RemoteDesktopAdmin.pkg
Choose "Show package contents".
Go to /Contents
Move the file Archive.pax.gz to your desktop
Extract it
Open the new Archive-folder on your desktop
Copy the RemoteDesktop.app from the /Applications-folder to your local applications folder
Run the update for ARD 3.5
That's it...

Hope this helps...

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Answer 2

sameng Author

Level 1

0 points

Jul 22, 2011 10:44 PM in response to MJunge75

Worked like a charm, thank you.

Funny how enterprise support didn't even have that elegant solution, been waiting to hear back from them for over a day now.

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