You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Unable to open pdf files in Safari 5.1

Last night I installed Safari 5.1 on my MBP running 10.6.8 and am now unable to view pdf files from Google searches. Clicking on a pdf in Google the window does dark, there is a QuickTime icon and the page seems to download. When it finishes, the QT icon is replaced by the front page of the document but I am unable to scroll down to see more. In some instances the QT icon disappears and nothing loads.


Any ideas?

MBP 15, Mac OS X (10.6.8)

Posted on Jul 22, 2011 4:00 AM

Reply
99 replies

Jul 23, 2011 8:57 AM in response to Edgar R. Lynch

I visited a "genius" in the Apple Store, Leicester, this morning. After some playing around he seems to have sorted it. Apparently - now they tell me! - you don't need Adobe Reader on Macs as the Mac has its own pdf reader built-in. Safari 5.1 is now clashing with Reader and the best approach is to remove Reader - and the relevent preference files. I took one of my MBPs into the store and am just checking it out to see if everything is now ok. I'm now planning to make the changes on my other machine and will report back. (The genius said that my best approach was to bring in the second MBP but I'm not very convenient to Leicester so I'm going to give it whirl myself.)


Wish me luck.


But why did we load Reader in the first place? Are we that unusual in the Mac community? Surely, others must have done the same and are having the same problem with Safari 5.1???

Jul 24, 2011 3:16 AM in response to Edgar R. Lynch

Just to finish this. I essentially deleted everything associated with Adobe Reader from my applications / preferences files etc (I have Photoshop Elements so I had to be a bit careful). I deleted Apple QT plists and Safari plist and QT prefs. Also reloaded Safari 5.1 on top of the earlier version. Everything now works and I've no intention to go back to using Reader. PDFs on the system open in Preview which looks just as good as Reader. You can still export pages documents etc as pdfs - which open in Preview.


I was inclined to globally delete all Adobe stuff and reload PSE but decided against it.


Thanks everyone.

Jul 25, 2011 9:05 PM in response to Geoffrey Gilpin

Concerning Adobe Acrobat Reader..


See Adobe's comments on the subject:


With today’s release of the Safari 5.1 browser, we wanted to alert you of some compatibility issues and workarounds that relate to Adobe Reader and Acrobat. Adobe Reader and Acrobat are not compatible with the Safari 5.1 browser, announced today.


go to:


http://blogs.adobe.com/adobereader/2011/07/compatibility-advisory-regarding-adob e-reader-plug-in-and-acrobat-plug-in-with-safari-5-1.html#comment-1616

Unable to open pdf files in Safari 5.1

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.