I live in iWorks and have a VERY large Keynote presentation with lots of movies (1.1Gb) that I work off of. It worked great in SL, but after upgrading to Lion, I continually get the rotating ball of death loading Keynote, random times working in Keynote, and saving the presentation. It will eventually, after minutes, clear the ball but this is ridiculous. Any ideas?
MacBook Pro, Mac OS X (10.7)
I would call Apple. They called me over issues in this forum, and I was one who has none! They are looking for help to solve this issue, apparently.
Me too... I talked 3 times with App Care/ Genius.... and NOTHING!!!!
iWork team has contacted me 3 times (always while I was working) to try and understand and diagnose the problem. I actually got an email from them to upload my presentation. I am not so keen on sending them proprietary information. I am trying work out a solution with them.
They are in touch with me as well, long emails but nothing solved so far !!
Oh my..... I'll wait more 03 / 05 days.... and if will not solved.... I'm downgrading the system to 10.6.8.
We've to launch a campaign: BACK my MAC!!!!
Well, it shows a level of care on their part. I can't imagine Adobe ever calling me in Nepal. I had paid support years ago and it was tough getting a callback with that. I think this does show that Apple is reading this stuff.
Hi
I posted earlier to this thread regarding the problems I have been experiencing with Keynote since installing Lion.
Like others here I have also been contacted by Apple to provide more information on the problem.
This evening I was contacted by a member of the Apple team asked to look into this. He was extremely courteous and helpful and I hope the information I was able to provide will help towards solving the problems we are all experiencing here.
What I would like to stress here is this;
1) Apple are obviously keen to find out what is causing these issues,
2) they are monitoring this thread
3) if they contact you for further data, please assist them, afterall we all want this problem fixed, agreed?
One final thing...I'm in the UK and the guy who rang me was in California, like Coocooforcocoapuffs says, it is showing a level of care you'd be hard pressed to find with a lot of companies these days.
This was the last email sent by IWork to me.
Dr. Carvalho,
Thanks for the reply. Can you provide a little more information about the document(s) you are seeing this with? Such as:
- How many slides are in the document?
- What kinds of content do you have in the document - images, movies, etc.?
- If there are images and/or movies, what is the size of those items?
- Also, a few things to try:
- What happens if you restart the machine?
- What happens if you start up in Safe Mode (restart the machine, and press and hold the Shift key while the it boots up)?
Thanks,
The iWork Team
Presentations in keynote are foundational to my work, I went back to SL as quick as possible and I am still earning an income, if I was on Lion I would be broke, took a day to get everything back to SL and the systems structure of Lion is different so getting mail etc together is painful, but great to be productive again. It's pretty simple, "Don't use Lion with Keynote".
Spent another hour with Apple today running diagnostics while Keynote hung on my iMac. I have moved back to SL on my Macbook Pro for work. The Apple guy has already done the same with "other clients like myself" and hopefully will have a solution soon. BTW, I am running iWork version 5.05. Is anyone having the same issue in SL with 5.1? Which version works best maybe helpful for anyone going back to SL.
Running 5.1 in SL on Macbook Pro and back to normal, thank god, this has been a nightmare are I use keynote every day for my work. Still struggling to get mail working properly back on SL as file structure is different and can't find where they put mail files etc in lion.
The hunging issue does not seem to be attributed to the size of presentation file. My file is only 63 Mb and it hungs both on 2010 MacBookPro Corei7/512Mb SSD and 2010 MBA Core2Duo/256Mb. I tried to export teh presentation file from Keynote to PowerPoint to work around, but exported file from Keynote is a crap! I have a presentation at international meeting soon, and I do not know what to do as presentation also hungs....
The problem has nothing to do with file size. All my keynote files hang for 1-5 minutes at a time regardless of size. I have told all of my friends and family not to upgrade to lion yet. If Apple is having issues with one of their own programs, there is no telling what other problems could be lurking out there.
I had the same issue (international presentation next week) which is why I started this thread as soon as I discovered the problem. I have gone back to SL via Time Machine restore after wiping the HD. I would recommend that you do the same.
So, can Lion-time machine back up be loaded to SL system? As my MBA is a sencondary machine, I do not backup with Time Machine....
Lion and Keynote Problems
