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iMac 1TB Seagate Hard Drive Replacement Program - how long does it take?

I started a new thread for this issue since the original thread has degenerated into a rant. I just got my love letter from Apple informing me that my new 27" iMac has the bad drive. I backup to an external USB drive using Time Machine, and I am planning to have my nearest Apple store replace the drive sometime in the next few weeks.


I am posting to ask if anyone has yet contacted Apple about this issue? I am curious how long it takes to swap the drives. Can it be done while you wait? Does Apple have any ability to clone the old drive's data to the new? Has anyone been able to arrange for in-home service as mentioned in the original thread?


Please don't use this new thread to rant about the problem. If you need to let off steam, please post to the original thread.


Thanks for the help!

iMac, Mac OS X (10.6.8)

Posted on Jul 23, 2011 9:54 AM

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Posted on Jul 23, 2011 11:11 AM

I suggest making a bootable backup/clone onto annother ext HD, preferably FireWire, using something like Carbon Copy Cloner or SuperDuper! and then test it by booting with it. If that works, run the machine from it and give up on using the int HD. When the HD's replaced, I suspect they'll just install the factory OS. When you get home, boot with the backup/clone, wipe the HD, and restore the backup/clone. Depending on the TM backup w/o verifying it works isn't a good idea, especially since it's contents come from the corrupting int HD. As for your other questionis, call the Apple Store or AppleCare.

41 replies

Aug 14, 2011 5:38 PM in response to kateeba

Glad it worked for you. Better would have been to boot the machine with the CCC clone, wipe the new int HD, and clone the clone back. One step and everything, including OS components would be up to date. The TM restore is dependent on having a good TM backup and if not tested is betting on the come line. With a known, good clone, retoration is a piece of cake.

Aug 15, 2011 4:19 AM in response to baltwo

Yeah, I thought about that, and can still do that if I need to, but everything looks good so far. After a few days, I will probably turn on the external CCC drive and do another backup to it (probably full?) to have both Time Machine and the CCC as my backups.


The techs at the Apple store gave me this talk about, "Why wouldn't you want to use the Time Machine as your restore drive,? and we don't support CCC so if you have a problem, we can't help you with that (well, what could they do if I had missing data with Time machine but to advice to use CCC anyway). So I went with the Time Machine backup. Like I said, so far, everything seems good.


My question though, is if everything came back cloned from the Time Machine backup, why did it have to do a whole new backup once this was done? That tells me there were some differences.


Oh well........ It is what it is. LOL

Oct 25, 2012 1:17 PM in response to Dave Lasker

Can I jump in here? Got my email today re replacement of 1TB Seagate HD. Checked which HD I have as people on here have recommended. Seems to suggest I have an nVidia drive. This was under Serial ATA Device Tree.


NVidia MCP79 AHCI:

Vendor: NVidia

Product: MCP79 AHCI

Link Speed: 3 Gigabit

Negotiated Link Speed: 3 Gigabit

Description: AHCI Version 1.20 Supported ST31000528ASQ:

Capacity: 1 TB (1,000,204,886,016 bytes)

Model: ST31000528ASQ

Revision: AP24

Serial Number: 9VP6PLLP


So, this is NOT a Seagate drive is it?


Can anyone confirm this?


Cheers.

Oct 28, 2012 7:04 AM in response to banksider

banksider wrote:


Can I jump in here? Got my email today re replacement of 1TB Seagate HD. Checked which HD I have as people on here have recommended. Seems to suggest I have an nVidia drive. This was under Serial ATA Device Tree.


NVidia MCP79 AHCI:

Vendor: NVidia

Product: MCP79 AHCI

Link Speed: 3 Gigabit

Negotiated Link Speed: 3 Gigabit

Description: AHCI Version 1.20 Supported ST31000528ASQ:

Capacity: 1 TB (1,000,204,886,016 bytes)

Model: ST31000528ASQ

Revision: AP24

Serial Number: 9VP6PLLP


So, this is NOT a Seagate drive is it?


Can anyone confirm this?


Cheers.

That is a Seagate drive, the nVidia component is the drive interface.

Oct 28, 2012 12:43 PM in response to Acetone.

Well we took tow iMac in for the replacement, and time machine has NOT worked as the store said on either machine.


We were told that after the welcome screen restore from time machine and all we me ok. This did not work properly at all, do now trying a time machine restore using the install disk, which looks a better way so far.

iMac 1TB Seagate Hard Drive Replacement Program - how long does it take?

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