Bug? Keyboard shortcuts for Preview.app won't work.

I am having exactly the same problem - I have never created a shortcut before, but preview just wont play along when I follow the instructions given to add a shortcut.

I am trying to add one to replicate the functionality of "Save As" by assigning cmd - Shift - S to Export…

Really annoying that this does not work as simply as it should. :-(

Exactly the same problem ! I just cannot believe Apple pushed out such a release with bugs crawling everywhere, it's SO effing annoying !

@Netimoon: did you try making a second account and trying out making the custom shortcut ? I did, turned out that the once you created a shortcut Preview gets stuck to it. You can't change it anymore. The same happens in TextEdit.app too. Do you have an SSD and a second spinning hard-disk in your Mac per chance ?

I needed to replicate the functionality of "Save As" in Preview as well, and assigning "cmd-shift-s" to "Export…" didn't work, when applied to the "Preview.app" only.

I found a temporary solution:

Apply the keyboard shortcut to "All Applications" instead of just the "Preview.app".

I don't know why the keyboard shortcuts won't work, when applied to the "Preview.app" only, but at least Preview listens to the shortcuts applied to all applications.

(This may of course interfere with other apps using the same shortcut.)

Nice idea. This works, but there's still a bug in either Preview.app or the Keyboard preferences app.

Yeah, great idea. Worked for me too. Thanks.

Also seeing this issue in TextEdit. It appears to be related to application sandboxing, as both Preview and TextEdit use this feature (and few other Apple apps use it -- for example, Safari, iChat, Finder). (To see if an app is using sandboxing, you can use Activity Monitor: right-click (or Control-click) on the table column header and choose "Sandbox" from the contextual menu).

Application-specific keyboard shortcuts are saved in the application's own .plist preference file, while keyboard shortcuts for "All Applications" are saved in the .GlobalPreferences.plist file.

This issue is really annoying. Makes the custom keyboard shortcuts panel in system preferences even harder to use efficiently (I've been wanting Apple to improve that for years, add application icons and sort alphabetically to make shortcuts for particular apps easier to find, improve conflict detection, list goes on).

Can everyone who has this issue (having to use set custom keyboard shortcuts for 'all applications' to set them for sandboxed apps like Preview) submit a bug report/feedback request. I know Apple never respond so it's prety unsatisfying, but the more people who complain, the more change of it being fixed.

http://www.apple.com/feedback/macosx.html

I spent 55 minutes on the phone with Apple Technical Support on this problem and they could neither solve it nor comprehend it. This is complete bs. This is a bug. Period. I am sick of Apple Support not either being capable of recognizing the bugs, acknowledging them, or knowing workarounds. I want that hour of my life back Apple. This solution worked flawlessly.

Thankyou! I've been tearing my hair out over this exact problem for an hour now. Careless Apple. I'm starting to agree with my IT department about Lion being 'Apple's Vista'. Dissapointing.

I had this exact same issue myself; it took me forever to figure out how to get around it (using the "all applications" workaround described above). I like Lion generally, but the sheer number of minor bugs like this is really quite annoying. Hopefully Apple will notice and get this cleaned up.

Same problem over here, on several machines - this is obviously a Lion bug.

The odd thing is that (after discovering this thread) I opened com.apple.Preview.plist, and the shortcuts I defined in the Keyboard Preferences pane are there - but Preview does not display/use them in the menus.

Very annoying. Hope this gets fixed with Mountain Lion, or even earlier.

(I wouldn't go so far and call Lion “Apple's Vista”, though - that's just brutal. 😉 )

Same issue--just stating it's still out there. Get the bug fixed! anyone know a good 3-rd party app that can edit all these settings in and outside the sandbox?

Bug still here in 10.7.4, very annoying!

Thanks Mark, this had mystified me and at least knowing that it is related to sandboxing introduces SOME logic into it. Though it's still dumb that it's not fixed.

Bug report submitted.

On the other hand...I'm still using 10.7.4, because I didn't like the required update to Safari (with RSS gone). But does anyone know if this shortcuts issue still exists in 10.7.5?