Previous 1 2 3 4 Next 57 Replies Latest reply: Mar 25, 2015 10:45 AM by smg3480
bobbyoreilly Level 1 (0 points)

Hi there,


My local library is now offering audiobooks. I have downloaded one, that went fine - I have the file and can listen to it. The problem is that I can't seem to transfer the WMA Audiobook to my iPhone using this software they provided (OverDrive Media Console), even though their website says that it can be transferred to apple devices (including my iPhone) and the library site says that this particular audiobook is permitted to be transferred to apple devices (including the iPhone).


When I try to Transfer using the OverDrive Media Console, I get this error:


"The OverDrive Media Console Transfer Wizard is not able to connect to iTunes. If you intend to transfer content to the iTunes Library and/or a supported Apple device, please note that iTunes v9.0.2 (or newer) is required. iTunes is available as a free download from Apple; visit to download iTunes. If your system meets this requirement, please close any open iTunes dialog boxes then attempt to transfer again."


I have read that others have had the problem, but there are few solutions emerging, from what I can see anyway.


I have went to this website ( in my Internet Explorer browser and upgraded the Windows Media Player security version. OverDrive says my security upgrade version is


My iTunes is up to date as far as I know. iTunes Perhaps the recent update is something to do with this problem? I don't know. I am using Windows 7, and the OverDrive Media Console version is


I have changed my iPhone settings to "Manually manage music and videos", as OverDrive requests this.


When I try to put these protected WMA Audiobook files into my Automatically Add to iTunes folder, I get an error message saying:


"One or more of the songs being added are in the protected WMA format, including the song "examplesongname01.wma", and could not be converted.

iTunes can only convert unprotected WMA songs. If you have the original CDs for these songs, you can import them using iTunes."


I have restarted iTunes, OverDrive Media Console, and my computer countless times. My home network sharing is turned off; I mention it as I saw someone had suggested that as a solution.


The two suggested solutions I haven't tried yet are:

- convert them to MP3

- uninstall and reinstall iTunes & OverDrive Media Console again.


I don't really want to uninstall iTunes. I have a lot of music and audiobooks; it takes half aday for iTunes to load them all up again. As for converting to MP3s; I don't know if this is legal. Plus, I don't know if these protected DRM files can be converted like that.



Ok, well I hope someone else was in the same boat & solved it. Otherwise it'd be a real shame if we couldn't get these protected WMA audiobooks onto our iPhones.


Hope you can help.



iPhone 3GS, Windows 7
  • turingtest2 Level 9 (69,209 points)

    You can't import protected WMA content into iTunes. If the DRM licence allows it, you may be able to burn the protected content to an audio CD using Windows Media Player, then rip that CD into iTunes.



  • bobbyoreilly Level 1 (0 points)

    Thanks for the reply. Yeah I was just reading the iTunes help & I saw that they don't allow protected WMA content.


    And you're right about the DRM licence, it permits burning to disk:


    "Burn to disk:          Permitted


    Transfer to device:          Permitted

            Transfer to Apple® device:          Permitted


    Public performance:          Not permitted

    File-sharing:          Not permitted

    Peer-to-peer usage:          Not permitted"



    I don't think OverDrive should be allowed to say they can transfer protected WMA content to Apple devices... it's not really true.


    I might have to try burning to disk, unless someone can suggest a better solution. Burning a CD every time I want an audiobook on my iPhone is a pain in the ***.

  • turingtest2 Level 9 (69,209 points)

    Is there an option in OverDrive to get it to download files in mp3 format? A quick peek at suggests it is down to the sites to decide which formats they provide, but OverDrive may try to use the protected format by default.



  • bobbyoreilly Level 1 (0 points)

    Yes you're right. Looking through this library, 99.9% of the audiobooks are WMA - or "OverDrive WMA Audiobook" as they refer to it. So perhaps it is the library that has chosen this format... or the publisher or something.


    There doesn't appear to be an option for MP3. I downloaded another book to make sure.

  • turingtest2 Level 9 (69,209 points)

    Hmm, that Transfer to Apple Device: Permitted line is a bit suspect if they don't provide the means to do it, or at least get the file into iTunes.



  • bobbyoreilly Level 1 (0 points)

    Yep, that's what I thought. In all of their instructions, they keep peddling this line about changing the device's settings to "manually manage music and videos". They seem to promote this as a workaround, but it obviously doesn't work for everyone.


    They seem to be providing their service for many libraries globally - I've seen quite a few library websites with identical FAQs, etc.


    Perhaps it's to do with publishers or the individual libraries that decide the file format, but I don't like to see a company grow using false claims like this. But I'm probably wrong; maybe someone that knows a bit more about it will correct me.

  • bobbyoreilly Level 1 (0 points)

    Actually I don't think burning to disks is a good option for audiobooks. They can be 30, 40 hours long sometimes.

  • cyberbiker Level 1 (75 points)

    Once you have downloaded the audiobook to Overdrive Media (OMC), you need to connect the Apple device to which you wish to transfer the ebook, then use the transfer button on OMC.  That converts it to an mp3 file.  The ebook cannot be transferred to iTunes.  iTunes is simply the medium used in the transfer to an Apple device.  The tutorial below covers all the specifics.


    Many libraries worldwide now use Overdrive Media Console, which comes in Mac an Windows versions .  Some find the mobile device transfer process confusing.  To load or delete a WMA or MP3 (Macs can only download MP3 books) audiobook onto an Apple mobile device see the "How to Transfer to a Portable Device" video in the guides at Step 7, then do the following.


    1. For Windows versions, you must first do a security update of Windows Media Player (even though you won't be using it) using Internet Explorer at .


    2.  Open iTunes, plug the mobile device into the computer USB port and open the Overdrive Media Console.


    3. Highlight the mobile device in the left hand menu of iTunes and insure the "Manually manage music and videos" box is checked in the Summary Tab. If the mobile device storage is full, transfering will delete that portion of music necessary for the ebook.


    4. Highlight the book you want to transfer in the Overdrive Media Console and click the Transfer Button.   A window opens permitting you to click the boxes for parts of the book you wish to transfer.


    5. After the book has been transfered, when you click the disclosure triangle (arrow) to the left of the iPod, iPhone, or iPad in the Device section of the left hand menu of iTunes, MP3 books will show up under the Music subsection and WMA books will show up in the Books subsection.  Once the mobile device is disconnected from iTunes, MP3 books will show up in the Songs list of the mobile device and WMA books will show up in the Books list.


    6. To remove a book from a mobile device plug the device into the USB port and open iTunes. Click the disclosure triangle to the left of your iPod, iPhone, or iPad in the Device section of the left hand menu of iTunes so that you can see the device’s subcontents. For an MP3 book select the Music subsection, right click on the book and choose Delete.  For a WMA book, select the Book subsection, right click on the book and choose Delete.


    7. The Overdrive Media Console Guided Tour (videos) is at .  The "Portable Devices" and "How to Transfer to a Portable Device" videos are there.


    8. To find a nearby library for ebooks search .  You can download the software, search for books and see tutorials without an account at the website of any library that uses Overdrive, however, you need a library card to download books.  At this library site, for example, the software and guided tour are at the bottom of the left hand menu. 9/en/default.htm .

  • Leopard Lizard Level 1 (0 points)

    If all these steps were being followed previously and worked, then iTunes upgraded the version and now Overdrive cannot correctly recognize the Itunes version, it seems like the problem is NOT with user error, but instead with the software coding in the upgrade.  This is what has now happened to me- it worked 2 weeks ago, but after a computer re-image, reload of itunes (latest version), and a reload of Overdrive, I can't make Overdrive find my iphone.

    Very frustrating.

  • bobbyoreilly Level 1 (0 points)

    Thanks for the reply, Leopard; I'm glad it's not just a problem at my end.


    I am new to OverDrive and did not use it before I updated my iTunes, so your explanation makes sense to me.

  • cyberbiker Level 1 (75 points)

    Unless the specific wma audiobook you are trying to transfer is not permitted for transfer to portable devices, which is indicated on its library listing as in the "How to Transfer to a Portable Device" tutorial in Para 7 above, I am out of suggestions.  What is the title and author of the book you're trying to transfer?


    I use iTunes v10.4.0.80 and Overdrive v3.2.0.5 (just as you do) with Windows Home Premium 64-bit. I kept the 4 minute "Welcome to Overdrive Media" wma audiobook that came with Overdrive and just transfered that again to my iPod Nano 5th Gen and played it with no problems.


    The problem isn't with all installations of our versions of iTunes and Overdrive.  Rather it seems to be with just some installations.  The two in this thread are the first such problems of which I've heard.

  • cyberbiker Level 1 (75 points)

    This thread reported the same problem,


    After trying a bunch of things the originator tried to reinstall iTunes and it cleared it up.

  • Farm4475 Level 1 (0 points)

    I was able to get it to work for my Iphone by, updating my DRM license and then going to Itunes > Edit > Preferences> Devices > deselect the option "Prevent Ipods, iphones and ipads from syncing automatically" then closed itunes, when I started overdrive and tried to transfer and it worked fine.


    Hopefully this helps everyone else. It only took me a 3.5 months to figure out.

  • JacieTwo Level 1 (0 points)

    I am also having a problem with Overdrive Media Console.  It worked perfectly before I upgraded Itunes to 10.  I did not try to download any books until after I also upgraded to IOS 5.  I've been working on this all day with no luck.  I guess I'll try deleting itunes and reinstalling it to see what happens.  I spend a lot of time in my car and not having my audiobooks is REALLY frustrating!

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