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Unable to update bundled iMove/iPhoto/GarageBand?

I purchased a new Air yesterday. Right out the box the App Store shows 3 updates available, one each for the bundled iMovie, iPhoto and GarageBand.

When I go to update them via the App Store I get a dialog that "You must have previously purchased the item being updated. Tap buy to purchase it now".

Of course if I try to do this it won't let me, I get another error "Purchase of this item is not currently available. The item is being modified. Please try again later".

The updates don't show in regular Software Update, and if I download the standalone updaters from Apple's support site the installer says they can't be installed and to use the App Store.

I seem to be going around in circles. Has anyone any suggestions please?

MacBook Air, Mac OS X (10.7)

Posted on Jul 24, 2011 2:27 AM

157 replies

mestiza

Level 1

0 points

Oct 26, 2012 5:38 PM in response to alexdloia

Thank you, but I don't think I was clear. The folders Application Support and Caches are both there; it's the folders one level down, com.apple.appstore (in Caches) and appstore (in Application Support) which I'm not able to find.

mestiza

Level 1

0 points

Oct 27, 2012 6:41 AM in response to mestiza

As a follow-up: today I rang AppleCare, was forwarded to an 'Apple Senior Advisor' (is that the same as a 'Tier 2' person?), who, in no time, sent me codes for new installations of iPhoto, iMovie and Garage Band, and then led me through the steps to get them downloaded.

He confirmed that it's a known problem at Apple (otherwise getting me new codes wouldn't have happened in anywhere near such a short space of time) and listened to my concers (scathing opinions) about the person I had a fruitless email exchange with - much too informal a style and consistent errors in English usage.

I hope this may be of use to anyone who might still encounter this problem.

Dec 5, 2012 4:45 AM in response to Paul Hutchings

Most annoyingly, as a support person, I can neither perform routine updates to e.g. iLife software, nor troubleshoot updating issues without the "owner" of the machine hovering over my shoulder getting prompted for their password every 30 seconds or so.

Very unfriendly. How to Apple techs in the stores do this? Do they sit down and "oh, let's try this fix, password please, no that didn't work"?

No-one wants to give out their AppleID and password as it's linked to their bank cards etc. Absolutely ridiculous!

Dec 8, 2012 1:31 PM in response to dark-hawk

this is exactly what they did for me too. They sent me fresh download codes and then it worked perfectly they went ahead and sent for all iLife apps incase it happend again.

JeanXOXO

Level 1

8 points

Dec 8, 2012 2:49 PM in response to Paul Hutchings

HOW DO I UNSUBSCRIBE TO THIS COMMUNITY STUFF? IVE TRIED EVERYTHING

Jan 11, 2013 3:08 PM in response to Paul Hutchings

I finally figured it out...

Had to download and install iLife Support from here: http://support.apple.com/kb/DL1009

Ran App Store and the update finally showed up. Job done. Good luck everybody.

JeanXOXO

Level 1

8 points

Jan 11, 2013 4:18 PM in response to Paul Hutchings

Why do i keep getting these emails when I resolved this issue months ago and changed my preferences to stop participating in this discussion??????

Unable to update bundled iMove/iPhoto/GarageBand?