Unable to update bundled iMove/iPhoto/GarageBand?

Same problem here. Unable to update bundled apps. I seem to remember a window popping up saying something like some applications had been "accepted", which I thought was a strange word to use at the time, but it was only there briefly and didn't ask me to click anything, and I've never seen an "Accept" screen in the app store.

I've contacted the App Store about this and they say they'll get back to me within 24 hours so I'll post back here if I hear anything positive (or negative) and if I get a fix.

I've just received an email from the App Store support team telling me that if I recently purchased my Mac it may be eligible for a free upgrade to Lion, with a link to check if it is *sigh*

I've emailed them back telling them that I already have Lion, and have given them the serial number of my MacBook Air. Hopefully something positive will come of all this.

I was half tempted to do a fresh install of Lion via the recovery partition but I've read of people that have done this and then not been able to download iLife at all once the reinstall had completed.

Hey ho, let's see what the rest of today brings.

Don't restore! You will not have iLife at all after.

I have erased and restored a few times, so have a little more info....

Right after the Lion install, the App store will show the 3 iLife apps in purchases, but ask you to accept them. When you accept and put in your password, it tells you they were already accepted and will show in your Purchases list.

BUT they do not show in the list, I purchases a free app to see if that would get the store to refresh, but it now only shows that free app.

I might get an answer, iTunes/App store finally wrote me back, confused if it's one of my 4 purchased apps I'm having trouble re-downloading. So they are seeing 4 apps where I only see 1.

Just have to sit down and write this clealy so they understand

Another update. Email support have basically given up on me and have directed me to telephone support, which is closed right now. I'll be ringing them tomorrow and will report back what they say. I have to say I'm not hopeful so far though.

😟

I emailed the app store support and they said they couldn't help me and to call applecare. I called applecare and they seemed completely unaware of the issue. The ended up connecting me with a supervisor who had me send in my computer info and they would send it to the engineers to figure out. I also directed him to this discussion to show that it is not an isolated incident.

correct me if I'm wrong, but isn't there a bigger problem here? If it doesn't recognise that we have purchased iLife with the computer, isn't there a risk it won't allow us to update Lion when updates are released either (including, maybe, the update which fixes this problem)?

Just got off the phone to Applecare, spoke to someone who suggested the solution would be just to get the iTunes team to "associate" the iLife apps with my account. Which seems to be common sense to me.

After that I spoke to a senior advisor, who asked me to send in screenshots of the App store showing the various error messages. He then spoke to "the engineers" and told me that they are aware of the problem and are working on it.

There is hope for us yet 🙂

Given that I just purchased a brand new macbook air with lion preinstalled, I wouldnt exactly accept that answer as a solution. Surely Apple can fix this issue without an entire reinstall, especially since they installed it to begin with.

You're lucky gerads, others who have tried to fix the issue like this have ended up with no iLife AT ALL!

I was tempted to try the reinstall "fix" myself until I thought I might lose iLife completely.

I'm going to wait a few days and see if Apple manage to fix the problem from their end.

If you make a Time Machine backup of your Mac, then you cannot loose anything. Backups will be a very important step for folks to take if they intend to be part of Apple's future. I think Apple is taking the hard steps to force folks to do what they should have been doing all along. Even if it means alienating some and angering others. Those willing to learn the new survival skills will be Apple's future users.

You should have heard the rukus 10 years ago when Macs came out with no floppy drives, just an optical drive. This is the next step into the future of the electronic frontier.

thanks for updating Alistair - please post any more info you get...

this is our first ever Macbook, so it's been disappointing to have a problem within half an hour of switching it on 😟

sorry if this is a beginner's question, but is it safe to assume that there will be no problems with updating Lion? We wouldn't get the same message?

I'm assuming, maybe stupidly, that Lion will be updated via Software Update, but I guess we'll have to wait and see when 10.7.1 is released. Which should be soon seeing as though developers are already testing 10.7.2.

Cantab01, do you have a Time Machine backup of your Air?

Good idea. I have 6.5TB of storage on my Mac Pro and it's only with the purchase of the MacBook Air that I've finally deleted a couple of TB of, basically rubbish I didn't need anymore (I'm a bit of a hoarder lol) to make room for Time Machine backups for both the Mac Pro and MacBook Air.

I'm currently reinstalling Lion on the MacBook Air, it says it has 33 minutes to go. Roll on the upgrade to 30Mb/s broadband on Friday lol.

I'll post back here when it's finished and let you know if it fixed the problem.

Posted from my iPhone.

OK Lion has been reinstalled and, as suspected, iLife is now missing from my SSD. I've followed Apples instructions and logged in to the App Store and just as expected iLife was in my purchased tab waiting to be "Accepted".

Here's where it all goes a little bit pear shaped.

On clicking Accept, I was informed that the three apps had been "associated" with my account and would be available for download from the Purchased section. Guess what? They aren't there *sigh*.

So all that time wasted just to be no further forward.

Thank god for Time Machine.

Add me to the list:

iPhoto installed with the bundled iLife included with my system.

System Information - Applications lists iPhoto 9.1.1 my installed version

Software Update indicates everything is up-to-date

iPhoto is telling me to update and provides a button to activate 'Software Update'

I tried downloading the manual update package for the 9.1.5 update - that update declares that it must have iPhoto version 9.1 or greater installed.

Yes. it's there - - but the software updaters refuse to recognize it.

Tim