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Missing emails in Mail - Lion deleting them?

I'm using Mail with two IMAP accounts (oneis gmail), and I'm experiencing a little weirdness.


I seem to be missing emails coming in, which I'm not deleting or filing away.


I got in late last night and checked my emails on my iPhone. I read one that needed to be replied to today, then closed Mail on my iPhone and went to bed.


This morning, I jumped on my Lion iMac and opened Mail - and the email I read on my iPhone doesn't appear in my inbox. I checked on my iPhone and iPad and it's not there either.


I didn't delete it or move it or do anything other than read it on my iPhone.


I asked on another forum, and one person said the following:


I am experiencing the same thing. I seem to be able to send email from the Lion's new Mail, but can't receive any.


I have several mail accounts in Mail and the problem seem to be the same with all of them regardless of whether on exchange server or not. The strange thing is that I can see and read some of the "invisible" incoming mail in my iPhone, but if I try to refresh my Mail accounts on mac, it may delete the new emails also from my iPhone! The disappearing emails are nowhere to be found and I have also checked the external exchange service mail boxes and junk mail and spam boxes.


Quite serious bug causing a lot of harm!


So it doesn't seem to be just me.


Anyone else?


Cheers.

MacBook Air, Mac OS X (10.7)

Posted on Jul 24, 2011 9:44 AM

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Posted on Jul 25, 2011 8:02 AM

I'm having the exact same problem that you describe. In some cases incoming mail appears in the inbox for a few seconds, but then dissappears and I'm unable to find it anywhere.

251 replies

Oct 30, 2011 7:26 PM in response to Adam McGechan

I am having a very similar problem. For a while I've noticed that emails I've sent don't always appear in my sent items box - seemingly vanishing into the ether. I've also had the problem whereby Mail.app kept wanting to redownload all of my emails each time I clicked on a folder. Since I have some 20-30,000 emails, this became a real pain and meant that the search function that I use all the time is useless.

I've now discovered the deleting problem for my other folders though. I had to reference an email for an important phone call I need to make tomorrow. The email had the time I needed to call and the phone number I needed to ring. I checked the folder on my phone and the message wasn't to be seen. Checked my computer and it wasn't there. Checked webmail (Yahoo Mail) and it wasn't there either. Luckily, I use Time Machine so I was able to recover the mail. Not only that but it appears that mail.app deleted a week's worth of messages from this folder - all with important details in.

Apple has to acknowledge this bug and fix it quickly, if it wasn't for Time Machine, this would have cost me dearly. Heaven knows how many other emails I've lost without noticing.

Oct 31, 2011 6:26 PM in response to altantur

I'm having a similar problem, I think. Emails that I've noticed accessing my gmail account via the web or on my iphone don't show up in Lion Mail. But when I search by name of sender they pop up. This is terrible! I depend on email and I seem sure to miss some this way.

Oct 31, 2011 6:30 PM in response to Community User

Well closing and reopening Mail seems to resolve this, at least for now. I was missing last two days email in Mail but this action has brought me up to date.

Nov 3, 2011 11:10 AM in response to Adam McGechan

Same problem for me. Oddly enough, I have two MacBook Pro's running Lion. Each has the same email accounts configured in Mail. (3 accounts, including iCloud, Gmail, and Exchange)


One computer does not have this problem. One computer does.

I had to create a Smart Folder that showed emails in the Inbox just to see emails in the Inbox!

Nov 10, 2011 11:57 AM in response to sefr0

I have just noticed that I and another person were emailed by a colleague. The other person replied copying me into the reply. The original email shows in iCloud viewed through in browser, but does not show in Mail (Lion) but on opening the other person's reply there is the missing email shown a No 1 in a 2 mail conversation. On closer observation the other peron's reply has a 2 against it with triangle, clicking on triangle revealed the missing email in the list. Un-ticking "View by Converstion" in the View menu removed this linkage and "exposed" the original email as a separate entry. This does not explain all missing emails but resolves one confusion for me.

Nov 17, 2011 6:58 AM in response to Adam McGechan

I have just encountered the same situation.


My iphone and ipad stopped receiving emails yesterday and i found it fishy. i came home after work today and checked my mac mail. it also did not receive any emails. but i had managed to successfully sent out an email just yesterday and was expecting a reply.


i went to yahoo web server to log in to check and there are new mails there including the reply i was expecting.


i tried to delete and reinstall the mail on the mac, ipad n iphone. it didnt work


i tried the method mentioned earlier in the thread about bringing a file out the desktop but that file couldnt be found in the mail.


any kind soul please advise.


thanks!

Nov 21, 2011 7:07 AM in response to Adam McGechan

It happened again.


https://discussions.apple.com/thread/3206902?answerId=16415023022#16415023022


After the message above, I gave up with Lion and switched back to Snow Leopard hoping not to experience something similar again. But:


This time, I was looking for a message in some folder. I found it, there were three other messages (four messages in total) in the same folder.


I wrote a message, wanted to check the same folder again, and when I opened it, there were only two messages. Two were gone. Simply gone.


I checked the trash, they weren't there. I checked the yahoo mail webpage, they weren't listed there, either.


Then I remembered that I had the same messages on my iPhone. But, this time I was smart enough to turn off wifi access on my iPhone and looked for the same folder. Guess what, there were all the four messages, because the folder was not synchronised with the server, yet.


But, as soon as I turn on wifi again (which I have to do sometime anyway), the messages will be deleted again. Because, Mail and/or Lion not only delete the messages from the computer, but also from the server, which makes it impossible to retrieve it/them again.


I don't know, whether Apple people are looking at these fora but, this is a very very serious problem. At least for me.


I depend on my computer for business, and I wish I haven't invested twice the amount of money to mac very recently (three months ago) and kept using ..., you know. I'm really ****** off and my next computer will not be a mac definitely.

Nov 21, 2011 7:59 AM in response to Adam McGechan

Is there any way to escalate this problem with Apple?


This is such a serious issue for business users that I cannot believe the press has not picked up on this. I have lost very important mails this way, containing elements of contracts. I do not even dare to bring up that my Mac is losing these mails to the Windows users in my company.


Where is Apple in all of this?

I cannot find any relevant info on the net if how and when this will be fixed.

Nov 21, 2011 8:21 AM in response to altantur

I have about 15 accounts active at any one time, and roughly half of them are IMAP. IMAP are acessed on two iPhones and an iPad -- this never happens in my network.


What type accounts are you using -- IMAP or Exchange? On every computer or device are they defined as the same account type?


If this is an Apple problem, which I doubt, it is very isolated and will require lots more set up info.


Ernie

Missing emails in Mail - Lion deleting them?

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