I completely agree with these frustrations. I am also very frustrated with the minor issues that are not Business friendly. I moved a small business office from PC to Mac about 5 months ago. The issues that we have experienced are frustrating. Items such as attachments, viewing size of emails, auto correction processes etc. Small frustrations but ones that you would think an organization like Apple would have figured out by now.
I recently have had an issue with Apple Mail Server and our email host Kerio Connect and the new OS X10.8.2 system. I posted the crashing issue on the Kerio sight and within an hour I had received 1 email and 1 phone call from 2 different employees of Kerio. In 2 hours, I had an additional 2 emails from 2 other employees of Kerio. Now that is customer service. It appears that Kerio has been trying to work with Apple's new OS X 10.8.2 system to fix the bugs that were causing my brand new email system to crash. The issue did get fixed however part of the 10.8.2 offerings had to be turned off to fix the issue. So Apple really did not do a fix the Kerio people are still trying to work with Apple on this.
I too agree with Raymon Goes comment on every criticism is disregarded. How come a tech from Apple is not stating we will look into this? It seems a lot of people have concerns and also appreciate the Apple products. We just need someone to listen to these concerns.