Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Lion Mail missing folders

After upgrading to Lion, Mail was missing some folders and some folders were missing messages. I tried Mailbox, Rebuild and it brought the messages in the folders that were there, but some folders were just not there. I recreated my Exchange account/mailbox and it was good for a day or so and then this morning, one of my highly used folders was gone and earlier today, a folder I have called "`Apple" of all things (the grave accent in front is to sort it near the top, but now that I think about it, the other folder that disappeared had a grave accent in front of it too - though this was never a problem with Mail before Lion) disappeared and I tried deleting the indexes and that didn't bring it back. I had to delete and create the account again.


It seems like there is a bug somewhere in Lion Mail. I may try removing the grave accents to see if that helps, but then what do you all use to keep some folders handy near the top? Exclamations or 1-, 2-, etc?

MacBook Pro, Mac OS X (10.7)

Posted on Jul 25, 2011 10:53 PM

Reply
Question marked as Best reply

Posted on Jul 27, 2011 7:57 PM

Yesterday I changed all the folders with grave accents to underscores. In Outlook for Windows I renamed 'Apple to _Apple and the other folders with grave accents the same way.


I deleted my Exchange account in Mac Mail and resynched. All the folders showed up. This evening I wanted to move something to a folder and all the folders with underscores in front of them (about 6) were gone.


The folders are there and work on my iOS devices but not on Mac Mail. Seems like a bug or an undocumented feature.

305 replies

May 6, 2014 11:17 AM in response to boecherer

Same thing happened to me. Exchange folders were missing on my Mail program on my iMac but were showing on Exchange server webmail and my iPhone. Restarting would not help. I went into Mail Preferences, and deselected "Enable this account" on exchange acount to disable the account. I quit mail and opened again. When I opened Mail, enabled account and mailboxes appeared.

Lion Mail missing folders

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.