Can't enroll any device other than the server itself

Question

Yeah, pretty pointless (almost).I tried to enroll (@https://myservername.com/mydevices, all devices in the same LAN, all ports open):1 - the server itself, a Mac Mini 2010: success and took 20 seconds or so;2 - Macbook Pro 15 2010 with Lion: unsuccessful, chews on and on on the "installing" step, in the end it says "It wasn&#x27;t possible to install “Device Enrollment (com.apple.ota.myservername.com.bootstrap) an unexpected error occurred” Note that the text is a translation of the Portuguese I use, in English it may come out different;3 - Macbook Air 2010 with Lion: as #2;4 - iPhone 3G iOS 4.2.1: unsuccessful, chews on and on on the "registering certificate" step, in the end it says "A network error occurred: the request timed out"Totally in the dark. No logs in the server.

krnrnee · Answer

I am getting the same error as well.  It worked fine on the server (Mac Mini), but would not work on either my Macbook Pro or my iMac.  I was able to enroll both my iPhone and my iPad 2, but only after I connected to VPN (even though I was already connected to the local network).  I tried using safari, firefox and chrome, same result...  Couldn&#x27;t find anything in the server log, but here is what is in the macbook log:7/26/11 6:57:35.615 AM mdmclient: *** ERROR *** [Agent:501] ExtractOTAIdentity ( &lt;NSOSStatusErrorDomain:-25300&gt;)7/26/11 6:57:35.615 AM mdmclient: *** ERROR *** [Agent:501] ProcessOTABootstrapPayload ( &lt;NSOSStatusErrorDomain:-25300&gt;)7/26/11 6:57:36.227 AM System Preferences: *** ERROR *** [CPInstallerUI:501] Profile installation (Device Enrollment (com.apple.ota.MYSERVER.MYDOMAIN.com.bootstrap)) (&lt;NSOSStatusErrorDomain:-25300&gt; The operation couldn’t be completed. (OSStatus error -25300.)UserInfo: {    CallStackSymbols &#x3D;     (        "0   mdmclient                           0x000000010ceb0b19 mdmclient + 15129",        "1   mdmclient                           0x000000010cecf78b mdmclient + 141195",        "2   mdmclient                           0x000000010cebace9 mdmclient + 56553",        "3   mdmclient                           0x000000010cec6e1b mdmclient + 106011",        "4   mdmclient                           0x000000010cebdef9 mdmclient + 69369",        "5   mdmclient                           0x000000010cec715a mdmclient + 106842",        "6   mdmclient                           0x000000010cec5119 mdmclient + 98585",        "7   libxpc.dylib                        0x00007fff8cfe794a _xpc_connection_recv_message + 688",        "8   libxpc.dylib                        0x00007fff8cfe7ab7 _xpc_connection_recv_message + 1053",        "9   libxpc.dylib                        0x00007fff8cfe8387 _xpc_connection_wakeup_recv + 179",        "10  libxpc.dylib                        0x00007fff8cfe8257 _xpc_connection_wakeup2 + 1580",        "11  libxpc.dylib                        0x00007fff8cfe846b _xpc_connection_wakeup + 116",        "12  libdispatch.dylib                   0x00007fff85aa82f1 _dispatch_source_invoke + 614",        "13  libdispatch.dylib                   0x00007fff85aa4fc7 _dispatch_queue_invoke + 71",        "14  libdispatch.dylib                   0x00007fff85aa5124 _dispatch_queue_drain + 210",        "15  libdispatch.dylib                   0x00007fff85aa4fb6 _dispatch_queue_invoke + 54",        "16  libdispatch.dylib                   0x00007fff85aa47b0 _dispatch_worker_thread2 + 198",        "17  libsystem_c.dylib                   0x00007fff89d493da _pthread_wqthread + 316",        "18  libsystem_c.dylib                   0x00007fff89d4ab85 start_wqthread + 13"    );    IsInternalError &#x3D; 1;})Any suggestions would be appreciated.ThanksKT

krnrnee · Answer

laalves - Sorry, forgot to mention, I got the same error you list as #4, until I turned vpn on (on the phone), then it worked fine.

krnrnee · Answer

After I posted my replies here, I was presented a link to a related question re: iPhone enrollment.  The answer for the iPhone issue was to open ports 1640 for to enroll and 2195 to manage.  I opened those ports and it worked for my Macbook as well.  Original answer here: https://discussions.apple.com/thread/3195167

elvis.zhang · Answer

How to open ports on OS X Lion?