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Recently updated iTunes - now cannot connect to iTunes Store

I recently updated to the latest version of iTunes. When I try to update my iPhone software, iTunes extracts the software fine but gets stuck on "backing up phone". I ran diagnostics. The only error found states something to the effect of - failure to secure a link to iTunes Store. I assume this is why I am not able to update my phone. I uninstalled and reinstalled iTunes. I checked the "automatically search LAN...." box. My antivirus software is Mcafee. Is it blocking me from connecting to the iTunes Store? My OS is Vista. How do I fix this? Can I uninstall the upgrade?

iPhone 3GS, Windows Vista

Posted on Jul 27, 2011 6:09 AM

Reply
3 replies

Jul 27, 2011 6:16 PM in response to mikefromhowell

You will have to remove all Apple programs associated with iTunes:


i iTunes,QuickTime, Safari, Apple Software Update, Apple Mobile Device Support,Bonjour andApple Application Support (iTunes 9 or later)

Make sure everything that is by Apple is removed including Safari. You can sort by "Publisher", when you uninstall programs. Make sure you have at least one other web browser (like Firefox or Internet Explorer) before removing Safari. That way you can go back to the Apple web site and redownload iTunes later.


Reboot the computer then reinstall iTunes. Everything should work normally.

Aug 1, 2011 11:47 AM in response to windy_meadow

i have recently started using iPhone 3GS and while connecting to itunes store from my PC i am receiving same proble as mention above Failure to the secure link of itnues store.

Please help me out if you can fetch any solution from below diagnostics.


MicrosoftWindows 7 x64 Home Premium Edition (Build 7600)

Hewlett-PackardHP Pavilion dm4 Notebook PC

iTunes10.4.0.80

QuickTime 7.6.9

FairPlay1.12.20

AppleApplication Support 2.0.1

iPod UpdaterLibrary 10.0d2

CD Driver2.2.0.1

CD Driver DLL2.1.1.1

Apple MobileDevice 3.4.1.2

Apple MobileDevice Driver 1.57.0.0

Bonjour 3.0.0.2(333.2)

Gracenote SDK1.9.1.485

GracenoteMusicID 1.9.1.102

GracenoteSubmit 1.9.1.133

Gracenote DSP1.9.1.43


iTunes SerialNumber 002DAD900CD89C30


Current user isan administrator.

The currentlocal date and time is 2011-08-01 23:58:42.

iTunes is notrunning in safe mode.

WebKitaccelerated compositing is enabled.

HDCP issupported.

Core Media issupported.


Video DisplayInformation


ATITechnologies Inc., ATI Mobility Radeon HD 5450

ATITechnologies Inc., Intel(R) HD Graphics



**** ExternalPlug-ins Information ****


No externalplug-ins installed.


Genius ID:ff33c2841b3c4e4ab179fde695e3e7df


iPodService10.4.0.80 (x64) is currently running.

iTunesHelper10.4.0.80 is currently running.

Apple MobileDevice service 3.3.0.0 is currently running.


**** NetworkConnectivity Tests ****


Network AdapterInformation


Adapter Name: {2524B68B-581A-4CE7-8411-E101B6D4C9BD}

Description: Microsoft Virtual WiFi MiniportAdapter

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

DefaultGateway: 0.0.0.0

DHCP Enabled: Yes

DHCP Server:

Lease Obtained: Thu Jan 01 05:30:00 1970


Lease Expires: Thu Jan 01 05:30:00 1970


DNS Servers:


Adapter Name: {5C79FC50-0618-4F85-AB7C-C8B9961B60A6}

Description: Broadcom 43224AG 802.11a/b/g/draft-nWi-Fi Adapter

IP Address: 0.0.0.0

Subnet Mask: 0.0.0.0

DefaultGateway: 0.0.0.0

DHCP Enabled: Yes

DHCP Server:

Lease Obtained: Thu Jan 01 05:30:00 1970


Lease Expires: Thu Jan 01 05:30:00 1970


DNS Servers:


Adapter Name: {A1ABEC23-4F33-49E2-99C4-7B25085CE6A6}

Description: Realtek PCIe GBE Family Controller

IP Address: 113.19.16.76

Subnet Mask: 255.255.240.0

DefaultGateway: 113.19.16.1

DHCP Enabled: Yes

DHCP Server: 202.62.224.29

Lease Obtained: Mon Aug 01 22:39:35 2011


Lease Expires: Tue Aug 02 01:39:35 2011


DNS Servers: 203.98.96.5

8.8.8.8

202.62.224.5

202.62.224.2

202.56.250.6

202.138.103.100

202.56.250.5

202.138.96.2


ActiveConnection: LAN Connection

Connected: Yes

Online: Yes

Using Modem: No

Using LAN: Yes

Using Proxy: No

SSL 3.0Support: Enabled

TLS 1.0Support: Enabled


FirewallInformation



Connectionattempt to Apple web site was successful.

Connectionattempt to browsing iTunes Store was successful.

Connectionattempt to purchasing from iTunes Store was successful.

Connectionattempt to iPhone activation server was successful.

Connectionattempt to firmware update server was unsuccessful.

The networkconnection timed out.

Connectionattempt to Gracenote server was successful.

Last successfuliTunes Store access was 2011-08-01 23:54:05.



Aug 1, 2011 1:04 PM in response to mikefromhowell

You will have to remove all Apple programs associated with iTunes:


i iTunes,QuickTime, Safari, Apple Software Update, Apple Mobile Device Support,Bonjour andApple Application Support (iTunes 9 or later)

Make sure everything that is by Apple is removed including Safari. You can sort by "Publisher", when you uninstall programs. Make sure you have at least one other web browser (like Firefox or Internet Explorer) before removing Safari. That way you can go back to the Apple web site and redownload iTunes later.


Reboot the computer then reinstall iTunes. Everything should work normally.


windy_meadow---thanks a lot man...it worked for me...im luvin it...njoying my iphone...i have downloaded many application and its working so nicely...i would suggest of them to try this.....thnx thnx thnx thnx a lot...i was doing many changes from 4-5 days and nothing was working out for me...thnk you mn ur soluntion worked for me....muaaaaaaaah

Recently updated iTunes - now cannot connect to iTunes Store

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