iTunes Purchased Page Blank

I ran the diagnostics, all lights were green, but I'm still getting a blank Purchased page... Any thoughts?

I'm getting the same thing. All lights green.

Looks like a bug in the new Quicktime (at least for some of us): https://discussions.apple.com/thread/3242042?answerId=15917956022#15917956022

I uninstalled iTunes (after deauthorizing of course!!) and Quicktime 7.7, and reinstalled iTunes (which installed Quicktime 7.6.9). This didn't work.

Then I uninstalled all of my Apple apps: Bonjour, Safari, etc. I don't know which one did the trick (I suspect Apple Application Support, but this is just a guess). I tried reinstalling iTunes again and my Purchased window reappeared.

According to the thread Apple is working on a fix, so if you don't want to go through the uninstall/install route you could probably just wait it out.

Interesting...I'm getting the same thing and I know it worked fine for the longest time. I think I'll just wait it out. It seems to be an iTunes issue as after running diagnostics and getting all green iTunes suddenly stopped working and couldn't recover. So had to close it.

Hopefully Apple will sort this out in an update.

It seems Safari 5.1 might be the problem (at least it is for me). I've managed to fix mine by uninstalling all my Apple software, deleting the Apple related folders in Application Data, Local Settings and Program Files that weren't removed by the uninstallers, rebooting, and reinstalling iTunes 10.4.0.80. The problem resurfaced after I installed Safari 5.1 again so I have repeated the removal process and I'm not reinstalling Safari for now. I only really had it for test purposes and use Google Chrome for preference.

NB: Removing all the settings folders will also remove any device backups you might have, so it is probably best to rename the Apple folders, rather than delete them, until you've had a chance to reinstall iTunes and backup your devices.

Update: It would seem Safari 5.1 or QuickTime 7.7 can trigger the problem according to this thread Mine had seemed fine after an update to QuickTime but is broken again now. Another hour of uninstalling-reinstalling to do. Grrr 😟

tt2

I don't even have Safari installed in Windows so it can't be that in my case. It appears to be either this version of iTunes or Quicktime as you said.

I'm not meddling with files and folders so will wait and see what the next update brings.

Just to confirm uninstalling iTunes, QuickTime, Safari & Apple Application Support, then reinstalling iTunes 10.4.0.80 has resolved my issue. Don't install either Safari 5.1 or QuickTime 7.7. No files or folders were deleted this time and all went well...

tt2

Assuming all you had to do was sign in and everything was there as before?

Yep.

tt2

Thanks.

Well the 64-bit installer wont install minus Quicktime and I'm not fiddling with the installer files, so everything is reinstalled. Now the Purchased page is displaying correctly however.

Thankfully the iTunes installer still has the earlier build of QuickTime.

tt2

Greetings! I too notticed this problem. And just have to say THANK GOD I figured it out. Otherwise this is just the kind of annoying thing that my OCD would have kept me up till 6am trying to figure out.

I have 3 PC's. Purchases were showing on one, but not the other two. Come to find out, I had not yet updated QuickTime to 7.7 on the one that was working. Soon as I updated QT - blank screen.

I'm just goint to wait for a fix. Since it's really not a big deal other than it annoyed me that I couldn't figure it out.

Just an update to my previous post...

I thought maybe I could simply un-install QuickTime and "repair" the iTunes installation to re-install the old QuickTime. This did not work. Even after a full re-install of iTunes. It required total uninstallation of all of the following:

Apple Application Support

Apple Mobile Device Support

Apple Software Update

Itunes

QuickTime

After re-installing iTunes, the purchased page works again. (Yea, I was silly to think I'd wait for a fix. lol)