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Microsoft Office / Outlook 2011, Lion Install, multiple mdworker32 crashes

After having experienced two successful installs at the office, on a MacBook Pro and iMac duoCore (both installing atop Snow Leopard), I decided to perform an install on my home iMac (Nov. 2009 i7 2.8GHz model). All went well until I rebooted and launched Outlook 2011 and Safari. I don't think my launching Safari had anything to do with it, but the error/crash dialogs started popping up on my screen, one after another, after I had launched Safari, which was shortly after I had launched Outlook.


The crash dialogs mentioned Outlook and mdworker32. Googling about this I found it pertained to Spotlight indexing. What I was unable to Google up was anyone else having the same problem after having installed Lion. I was also not able to find out why this is happening either.


The crash dialogs would appear about once every 20 seconds. During this whole time, I could see that Spotlight was indexing my iMac's internal 1TB HD. I verified the problem in Activity Monitor and the Console logs. The link between Spotlight and Outlook and mdworker32 was undeniable.


I Googled a bit more and then decided to follow someone's advice about removing the "Microsoft Office.mdimporter" file from:

iMac/Macintosh HD/Library/Spotlight


The errors continued. I Googled again. This time, I found that someone suggested removing the "Microsoft Outlook.mdimporter" from:

/Applications/Microsoft Office 2011/Microsoft Outlook/Contents/Library/Spotlight


After pulling that file out and onto my Desktop, the error dialogs ceased. I have yet to put that file back inside the Outlook app, but I must say I am very disconcerted about having been forced to "hack the Outlook app" to get the errors to stop. And I am also aware that by having removed that file from the Outlook app, Spotlight will not index my emails. I'm not pleased about that.


Since no one appears to have this same problem, as evidenced by the fact I alone am reporting it (with regard to OS 10.7 Lion and Outlook), I therefore must ask if you feel this is a Lion issue or an Outlook compatibility bug with Lion?


Obviously, I did not have this problem under Snow Leopard, so Lion is indeed involved in, apparently, breaking the "Microsoft Outlook.mdimporter" plugin inside the Outlook app. Even so, why would I alone get this? For truly, I am not alone in running Outlook 2011 on an OS X Lion iMac i7. If this problem was widespread, I would expect others to have reported it before me. And yet, if one contends it is something exclusive to me, then I must ask "why"?


So far, I am not having any other problems with Lion. I would therefore appreciate hearing your thoughts and advice.


Thank you.


P.S. I see that someone here has reported something similar with mdworker32 and Office 2008, although that older discussion had nothing to do with OS X Lion:

https://discussions.apple.com/thread/2141809?answerId=10122391022#10122391022

Stranger and stranger.

Nov. 2009 iMac i7 2.8GHz-OTHER, Mac OS X (10.7)

Posted on Jul 27, 2011 2:44 PM

Reply
30 replies

Dec 14, 2011 1:29 AM in response to mystikal1

Outlook for Mac 2011 users get CFURLCreate errors with Lion 10.7.2


Seems a fix is on the way. Unfortunately the recently released 14.1.4 didn't fix this problems.


https://ike.its.uiowa.edu/article/3526



For all who have troublw with Outlook crashing upon startup, what happens if you temporary move the ”Microsoft User Data” folder from user > Documents to the desktop (for example) and then launch Outlook again?


It can be that something is dody with the User Data.

It can also be that two Microsoft Database Daemon's are running, maybe the older from Entourage 2008 if you have that too?

Dec 14, 2011 10:11 AM in response to CHMdesign

Yes, no one here on this entire forum thought that a solution to our problems would be to use the integrated mail client by Apple on our Apple computers. It's not that people use outlook for all kinds of other reasons, it's just because all of us are really (really) ignorant and never thought to use that program. Brilliant suggestion, I think everyone here can forget about all their issues now.

Dec 14, 2011 10:55 AM in response to CHMdesign

Mail.app does not support many features that are in Outlook. Ones that affect me are:


  • Accessing mail items from delegated accounts. iCal supports delegated calendars, but, mail folders, distribution lists, etc. are not available.
  • Administering security groups is not available in Mail.app
  • Managing server mail rules is not available in Mail.app
  • Managing Out of Office is not available in Mail.app


So, no, that suggestion is not a solution to my problem.

Dec 15, 2011 9:47 AM in response to sspediacci

Are we a bit *****??


I'd like to use Outlook for the calendar functionality because I'm really getting tired of having to enter every new event twice in iCal (the first time you enter a new event, when you close the event no matter what you called it iCal reverts to "New Event", hence the need to reenter the details).


I'd like to say Outlook is crashing 20 times a day, but I can't even get Outlook to open.

Dec 22, 2011 2:34 PM in response to sspediacci

Long overdue update:


I've tried many, many things since my last post. Completely removing office, upgrading office, clearing out personal files, re-installing the OS, etc. Nothing fixed it.


I finally took the most drastic step I could - I wiped my drive entirely, reinstalled lion from scratch, re-installed office on top of that, and thus far (for the past 24 hours) I haven't experienced a crash yet. I'm not willing to declare victory just yet, but given that I was used to a crash or two every minute, my sanity is returning (albeit slowly).


I wouldn't recommend anyone do it just yet, but for the adventurous:


1. Use System Recovery (Command R during restart)

2. Go to disk utilities

3. Erase the disk

4. Make sure the disk is still mounted

5. Go back, click on re-install lion

6. have fun re-installing all of your apps


Note - JUST re-installing the OS does not work. Similarly (as expected) wiping the disk and restoring from time machine doesn't work. Apparently ONLY the scorched earth method works here.


Finally - the re-install itself isn't without risk. The first time I tried to re-install, my Lion installation didn't work. On try two, I've been successful.


I'll update this as my testing goes ahead. Current thinking (as before) there's some sort of built up crap in data portion of the OS installation that has been carried around (Either from my previous computer or this one) that the OS does not remove but that clearly breaks Outlook. Wish I could have narrowed it down more, but at least the fact that I haven't crashed today is making me happy.

Dec 29, 2011 4:33 PM in response to JDW1

If it helps anyone, I discovered that updating to anything higher than version 14.1.2 resulted in all the aforementioned issues. Each time I would reinstall, thinking a fresh version was the answer, I would update and experience the same problems. One time I just decided not to update and since then it has worked. Right now, I'm using the older 14.1.2 (110505). I believe it is the version BEFORE the 2nd OFFICE patch. I've had no crashes for a good 7-9ish months.


to reiterate, USE THE ORIGINAL VERSION FROM YOUR VERY 1ST INSTALL


AND DO NOT UPDATE OUTLOOK


updating word, excel, and powerpoint is fine, just not outlook.

Jan 6, 2012 10:59 AM in response to racergmo

My problem:

Outlook 2011, which was working, ceased to open after I had deleted an email account.


Working backwards, the email account, an IMAP account mind you, wasn't dispaying all of the emails. I knew this because there were emails showing up on my iPhone and in Mail. Bizarre but true. Anyway I determined to recreate the email account (which I had done before and though the problem hadn't been corrected the time before!) So deleted the email account (the second time) and Outlook wouldn't open thereafter.


The long and short of it is that the latest update is implicated circuitously, but that didn't help me solve the problem. I did a bunch of things, but the solution came with deleting my Main Identity (Documents->Office 2011 Identities). Outlook created a new one, having opened successfully.


I had to recreate all my email accounts, but they're all IMAPs so nothing lost, and I had to import my Windows Outlook .pst file, but no big deal (so far.)


So far so good.

Mar 13, 2012 12:31 AM in response to aquineas

Same issues here: Outlook crashes randomly while using it, several times an hour to say the least. The crash usually happens when I hit Reply/Reply All or when I hit Send (the mail is sent successfully, though).


I tried all the things recommended by Microsoft, cleaned my computer for Outlook and related files, reinstalled Outlook (sorry, I won't wipe my Mac because of Outlook) and still no luck.


I am on the latest updates of both Lion and Outlook (but I got the same random crashes since I got my new MacBook Air 2011).

Mar 13, 2012 11:01 AM in response to iccaprar

I'd love to tell you that there's another way to fix the problem besides wiping the mac and starting fresh (and there must be), but I never found it. You definitely have the same issue that I had and I was never able to get any meaningful help from Apple / Microsoft. All I can say is that when I wiped the machine and started fresh, the problems all went away and I'm hitting myself for not doing it sooner. Given how much I used outlook if I knew what I know now, I would've wiped the machine immediately.

Mar 13, 2012 5:24 PM in response to millsyboon

I have an end user with a similar issue. They updated to Lion and are on Outlook 2011 (with BPOS), now it keeps crashing. How were you able to resolve your issue?


Thanks!


Error Signature:

Exception: EXC_BAD_ACCESS

Date/Time: 2012-03-13 16:39:54 -0700

Application Name: Microsoft Outlook

Application Bundle ID: com.microsoft.Outlook

Application Signature: OPIM

Application Version: 14.1.4.111121

Crashed Module Name: libobjc.A.dylib

Crashed Module Version: unknown

Crashed Module Offset: 0x00005ed7

Blame Module Name: Microsoft Outlook

Blame Module Version: 14.1.4.111121

Blame Module Offset: 0x007935c0

Application LCID: 1033

Extra app info: Reg=en Loc=0x0409

Crashed thread: 0

Microsoft Office / Outlook 2011, Lion Install, multiple mdworker32 crashes

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