Microsoft Office / Outlook 2011, Lion Install, multiple mdworker32 crashes

Question

Level 1

67 points

Microsoft Office / Outlook 2011, Lion Install, multiple mdworker32 crashes

After having experienced two successful installs at the office, on a MacBook Pro and iMac duoCore (both installing atop Snow Leopard), I decided to perform an install on my home iMac (Nov. 2009 i7 2.8GHz model). All went well until I rebooted and launched Outlook 2011 and Safari. I don't think my launching Safari had anything to do with it, but the error/crash dialogs started popping up on my screen, one after another, after I had launched Safari, which was shortly after I had launched Outlook.

The crash dialogs mentioned Outlook and mdworker32. Googling about this I found it pertained to Spotlight indexing. What I was unable to Google up was anyone else having the same problem after having installed Lion. I was also not able to find out why this is happening either.

The crash dialogs would appear about once every 20 seconds. During this whole time, I could see that Spotlight was indexing my iMac's internal 1TB HD. I verified the problem in Activity Monitor and the Console logs. The link between Spotlight and Outlook and mdworker32 was undeniable.

I Googled a bit more and then decided to follow someone's advice about removing the "Microsoft Office.mdimporter" file from:

iMac/Macintosh HD/Library/Spotlight

The errors continued. I Googled again. This time, I found that someone suggested removing the "Microsoft Outlook.mdimporter" from:

/Applications/Microsoft Office 2011/Microsoft Outlook/Contents/Library/Spotlight

After pulling that file out and onto my Desktop, the error dialogs ceased. I have yet to put that file back inside the Outlook app, but I must say I am very disconcerted about having been forced to "hack the Outlook app" to get the errors to stop. And I am also aware that by having removed that file from the Outlook app, Spotlight will not index my emails. I'm not pleased about that.

Since no one appears to have this same problem, as evidenced by the fact I alone am reporting it (with regard to OS 10.7 Lion and Outlook), I therefore must ask if you feel this is a Lion issue or an Outlook compatibility bug with Lion?

Obviously, I did not have this problem under Snow Leopard, so Lion is indeed involved in, apparently, breaking the "Microsoft Outlook.mdimporter" plugin inside the Outlook app. Even so, why would I alone get this? For truly, I am not alone in running Outlook 2011 on an OS X Lion iMac i7. If this problem was widespread, I would expect others to have reported it before me. And yet, if one contends it is something exclusive to me, then I must ask "why"?

So far, I am not having any other problems with Lion. I would therefore appreciate hearing your thoughts and advice.

Thank you.

P.S. I see that someone here has reported something similar with mdworker32 and Office 2008, although that older discussion had nothing to do with OS X Lion:

https://discussions.apple.com/thread/2141809?answerId=10122391022#10122391022

Stranger and stranger.

Nov. 2009 iMac i7 2.8GHz-OTHER, Mac OS X (10.7)

Posted on Jul 27, 2011 2:44 PM

Reply

Answer 1

Jul 29, 2011 1:48 AM in response to JDW1

Hi,

I found I had a "Microsoft Office.mdimporter" file in the Spotlight folder in HD/Library/Spotlight/

This one is dated 01/21/2009...

Removing it solved the problem you described.

Hope it will help.

Reply

Answer 2

Aug 1, 2011 10:22 AM in response to JDW1

I am having similar issues. Outlook 2011 worked fine for less than 8 hours, then it crashed and would not open up. After it crashed, the entire Lion OS and all my apps were so unstable, I tried the rebuild Main Identity, and other things I could find, and after 16 hours of rebuilding my identity, with no change, I decided to wipe the drive and reinstall my entire system from scratch. What a PAIN. Then, after 8 hours of it working fine, Outlook just crashed and I am stuck w/ an unstable and useless system, and I have work to do.

I had no issues w/ Snow Leopard, and have not added any new applications that I was not already running.

I have no idea why, what to look up, or anything else, so any suggestions are helpful. In the meantime, my expensive pretty box is just that.. Now I need to go break out my Windows Vista Dell Laptop so I cna do work.. Unbelieveable.

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Answer 3

Aug 1, 2011 10:59 AM in response to mystikal1

I just found this in the system log.. Any ideas what it means or if it is related?

Aug 1 00:30:04 Rickys-Mac-Pro Microsoft Outlook[321]: CFURLCreateWithString was passed this invalid URL string: '/EWS/Exchange.asmx' (a file system path instead of an URL string). The URL created will not work with most file URL functions. CFURLCreateWithFileSystemPath or CFURLCreateWithFileSystemPathRelativeToBase should be used instead.

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Answer 4

Aug 23, 2011 3:07 AM in response to JDW1

I am not sure if this is related but

I have a brand new Mac Book Air with Lion installed.

Outlook 2011 - 14.1.2

It is crashing 5 - 10 times an hour.

It always crashes once an email has been sent to BPOS, the sent mail always gets sent successfully.

It has now started to crash when I I don't actually have the window in focus, at least once every 5 mins.

The Error I get is:

Microsoft Outlook must be closed because an error occurred.

I cannot continue to work with this level of interruption, do I have to use OWA to allow me to work?

Thanks

Richard

Reply

Answer 5

aquineas

Level 1

0 points

Aug 30, 2011 9:47 AM in response to millsyboon

Richard,

You're the first person I've heard of reporting the exact same issues that I have. I have a Mac Book Pro (last generation), recently upgraded to Lion. For the life of me I can't figure out why Outlook crashes so much. I wouldn't be surprised if it was 150 times daily - impossible to work.

It crashes almost always when I send an email, and frequently when I click reply or reply all.

I've tried to get support from Microsoft with no luck, and have been trying to find others with the same symptoms.

I had thought that it had something to do with the fact that i've upgraded the OS several times, but if yours is brand new, there must be something else in common.

Reply

Answer 6

Aug 31, 2011 8:55 AM in response to aquineas

Aquineas, I'm experiencing the same problem. I'm desperate to getting this solved, as it becomes very difficult to get any work done.

Reply

Answer 7

aquineas

Level 1

0 points

Aug 31, 2011 4:03 PM in response to Juist_Surfer

I guess I'm glad to hear it's not just me 🙂 It really seems like horribly, horribly written software and yet in many enterprises (mine included) there aren't really other options.

It may be a stretch, but I'd like to look for similarities between our cases. May trigger some ideas.

I have a 2009 15" Mac Book Pro, with Lion 10.7.1.
As far as I can tell, the OS release has nothing to do with the issue. I've dutifully updated OS with every release. I believe I was on 10.6 when I first installed outlook.
Similarly, any Microsoft Updates haven't seem to address the issue. I'm using outlook 14.1.2.
I have not done a fresh install of the OS ever on this machine. When I got it, I transferred my data / profiles from my old macbook air. I'm tempted to try and fresh install, but I don't have a lot of free time.
I used the previous version of office with Entourage, which worked, it just sucked as a product.
All of the crashes are user determined - by that I mean the software never just crashes on its own. It's usually after I do something - most frequently clicking "send" on an email. The other actions that cause it to crash - replying, opening an email, replying to all, etc. I'd say the "send" portion is 60% for me.
When it crashes, one of two things happen. Either Outlook Crashes and Microsoft Error Reporting wants to send in the information to Microsoft OR (even more comedic) Outlook crashes (hangs?), then Microsoft Error Reporting Crashes, then apple error reporting wants to send in information, then outlook hangs and must be force quit

Similarities or differences there?

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Answer 8

Sep 13, 2011 10:50 AM in response to JDW1

I to have found outlook to be highly ustable in lion. Upon upgrading to lion it made the the whole mail system highly unreliable due to crashing and then safari and firefox would frequently crash. I did a clean install of lion on a seperate drive and gradually added items. Outlook has been more stable but now wont update the recent mail in the inspector window even though it indicates it has downloaded. Also firefox and safari have become less stable. I aslo get multi meesages saying it has sent info or wants to send info following the crash.

Seems to me there is a serious problem with outlook. This is a major issue for those who have littl echoice but to use it.

Reply

Answer 9

Oct 10, 2011 2:19 AM in response to jonathanfromrose bay

I am now on Outlook 14.1.3 and Lion: 10.7.1 and things seem a lot more stable, Outlook now crashes very rarely.

The only other change I made was to delete my mail account and re-sync with BPOS (Hosted Exchange).

Reply

Answer 10

Oct 13, 2011 12:52 PM in response to JDW1

After installing 10.7.2 Outlook crashes every time at launch.. This seems slightly different that what you're experiencing.. Is there a fix for getting Outlook to work again..

Here is the error log:

Process: Microsoft Outlook [604]

Path: /Applications/Microsoft Office 2011/Microsoft Outlook.app/Contents/MacOS/Microsoft Outlook

Identifier: com.microsoft.Outlook

Version: 14.1.3 (14.1.3)

Build Info: Unknown-110805~0

Code Type: X86 (Native)

Parent Process: launchd [155]

Date/Time: 2011-10-13 12:45:03.930 -0700

OS Version: Mac OS X 10.7.2 (11C74)

Report Version: 9

Interval Since Last Report: 6871 sec

Crashes Since Last Report: 10

Per-App Crashes Since Last Report: 10

Anonymous UUID: A0783CA7-B17D-439C-ACB6-3DD80ECA206A

Crashed Thread: 0

Exception Type: EXC_BREAKPOINT (SIGTRAP)

Exception Codes: 0x0000000000000002, 0x0000000000000000

Application Specific Information:

dyld: launch, loading dependent libraries

Dyld Error Message:

Symbol not found: __ZN15CCalendarRecord14SetOLMUCInbandERK14CUnicodeString

Referenced from: /Applications/Microsoft Office 2011/Microsoft Outlook.app/Contents/MacOS/Microsoft Outlook

Expected in: /Applications/Microsoft Office 2011/Microsoft Outlook.app/Contents/MacOS/../../../Office/OutlookCore.framework/Versions/14/Ou tlookCore

in /Applications/Microsoft Office 2011/Microsoft Outlook.app/Contents/MacOS/Microsoft Outlook

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0x97f2d000 - 0x98237ff3 com.apple.Foundation (6.7.1 - 833.20) <B5092554-485A-3A7D-904B-B04B1EE5C50C> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation

0x98247000 - 0x98358ff7 libJP2.dylib (??? - ???) <35D120D4-3304-3A02-9259-EB933E74E63A> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJP2.dylib

0x983db000 - 0x987ddff6 libLAPACK.dylib (??? - ???) <00BE0221-8564-3F87-9F6B-8A910CF2F141> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib

0x987de000 - 0x98930fff com.apple.audio.toolbox.AudioToolbox (1.7.1 - 1.7.1) <7646E131-08EE-3D72-ADA2-4A61C562B36E> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox

0x98931000 - 0x98b07fe3 com.apple.CoreFoundation (6.7.1 - 635.15) <AC9F6462-6315-3D89-8075-D048DB4DBF7E> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation

0x98c0f000 - 0x98c1afff libkxld.dylib (??? - ???) <088640F2-429D-3368-AEDA-3C308C4EB80C> /usr/lib/system/libkxld.dylib

0x98c1b000 - 0x98c1bfff com.apple.vecLib (3.7 - vecLib 3.7) <8CCF99BF-A4B7-3C01-9219-B83D2AE5F82A> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib

0x98c50000 - 0x98c57ff7 libsystem_notify.dylib (80.1.0 - compatibility 1.0.0) <47DB9E1B-A7D1-3818-A747-382B2C5D9E1B> /usr/lib/system/libsystem_notify.dylib

0x98c58000 - 0x98c59fff liblangid.dylib (??? - ???) <C8C204E9-1785-3785-BBD7-22D59493B98B> /usr/lib/liblangid.dylib

0x98c5a000 - 0x98c62fff com.apple.DiskArbitration (2.4.1 - 2.4.1) <28D5D8B5-14E8-3DA1-9085-B9BC96835ACF> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration

0x98c63000 - 0x98c71fff com.apple.opengl (1.7.5 - 1.7.5) <81166D23-DE8E-3938-AAD3-29B1FA5E446E> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL

0x98c72000 - 0x98c77ff7 libmacho.dylib (800.0.0 - compatibility 1.0.0) <56A34E97-518E-307E-8218-C5D43A33EE34> /usr/lib/system/libmacho.dylib

0x98c78000 - 0x98cdaffb com.apple.datadetectorscore (3.0 - 179.4) <12EF80E0-35CC-30A7-942F-2F9E87C4C98C> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDe tectorsCore

0x98cdb000 - 0x98cebfff com.apple.LangAnalysis (1.7.0 - 1.7.0) <6D6F0C9D-2EEA-3578-AF3D-E2A09BCECAF3> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis

0x9911c000 - 0x9911cff2 com.apple.CoreServices (53 - 53) <7CB7AA95-D5A7-366A-BB8A-035AA9E582F8> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices

0x991c1000 - 0x99bd5fff com.apple.WebCore (7534.51 - 7534.51.22) <A5672ECE-DE06-3FBF-84CE-8AAD5458FDD5> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore

0x9a268000 - 0x9a269fff libDiagnosticMessagesClient.dylib (??? - ???) <DB3889C2-2FC2-3087-A2A2-4C319455E35C> /usr/lib/libDiagnosticMessagesClient.dylib

0x9a26a000 - 0x9a26afff com.apple.audio.units.AudioUnit (1.7.1 - 1.7.1) <2E71E880-25D1-3210-8D26-21EC47ED810C> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit

0x9a26b000 - 0x9a26bfff com.apple.Cocoa (6.6 - ???) <650273EF-1ABC-334E-B745-B75AF028F9F4> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa

0x9a26c000 - 0x9a270ffd IOSurface (??? - ???) <97E875C2-9F1A-3FBA-B80C-594892A02621> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface

0x9a277000 - 0x9a28eff8 com.apple.CoreMediaAuthoring (2.0 - 889) <49B55753-BD7E-3889-BA60-15294DA49CB7> /System/Library/PrivateFrameworks/CoreMediaAuthoring.framework/Versions/A/CoreM ediaAuthoring

0x9a28f000 - 0x9a29fff7 libCRFSuite.dylib (??? - ???) <CE616EF3-756A-355A-95AD-3472A876BEB9> /usr/lib/libCRFSuite.dylib

0x9a2a0000 - 0x9a2a1ff5 libremovefile.dylib (21.0.0 - compatibility 1.0.0) <9A1E12B7-F822-3544-8E1D-A6DC81E1F2E6> /usr/lib/system/libremovefile.dylib

0x9a2a2000 - 0x9a2ccff0 libpcre.0.dylib (1.1.0 - compatibility 1.0.0) <5CAA1478-97E0-31EA-8F50-BF09D665DD84> /usr/lib/libpcre.0.dylib

0x9a2cd000 - 0x9a357ffb com.apple.SearchKit (1.4.0 - 1.4.0) <CF074082-64AB-3A1F-831E-582DF1667827> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit

0x9a458000 - 0x9aad3fe5 com.apple.CoreAUC (6.11.04 - 6.11.04) <B06D52C9-9F59-3EF2-B2BA-11E93C573572> /System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC

0x9ab0b000 - 0x9ab0bfff com.apple.Accelerate (1.7 - Accelerate 1.7) <4192CE7A-BCE0-3D3C-AAF7-6F1B3C607386> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate

0x9ab34000 - 0x9ab3bff5 libsystem_dnssd.dylib (??? - ???) <B3217FA8-A7D6-3C90-ABFC-2E54AEF33547> /usr/lib/system/libsystem_dnssd.dylib

0x9ab3c000 - 0x9ab3dfff libsystem_blocks.dylib (53.0.0 - compatibility 1.0.0) <B04592B1-0924-3422-82FF-976B339DF567> /usr/lib/system/libsystem_blocks.dylib

0x9ab3e000 - 0x9adc3fe3 com.apple.QuickTime (7.7.1 - 2306) <F8C64DC4-3FE4-3A06-B10B-59E7F3BA6FDD> /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime

0x9adc4000 - 0x9add2fff libz.1.dylib (1.2.5 - compatibility 1.0.0) <E73A4025-835C-3F73-9853-B08606E892DB> /usr/lib/libz.1.dylib

0x9add3000 - 0x9adfbff7 libxslt.1.dylib (3.24.0 - compatibility 3.0.0) <FCAC685A-724F-3FE7-8416-146108DF75FB> /usr/lib/libxslt.1.dylib

0x9adfc000 - 0x9b13efff com.apple.MediaToolbox (1.0 - 705.42) <5AEFD5BE-6FA3-38F8-966A-B0AB56C472B8> /System/Library/PrivateFrameworks/MediaToolbox.framework/Versions/A/MediaToolbo x

0x9b13f000 - 0x9b150fff libbsm.0.dylib (??? - ???) <54ACF696-87C6-3652-808A-17BE7275C230> /usr/lib/libbsm.0.dylib

0x9b151000 - 0x9b194ffd libcommonCrypto.dylib (55010.0.0 - compatibility 1.0.0) <4BA1F5F1-F0A2-3FEB-BB62-F514DCBB3725> /usr/lib/system/libcommonCrypto.dylib

0x9b195000 - 0x9b447ff7 com.apple.security (7.0 - 55010) <BE0350C5-5221-3BFF-B674-646AB1BA0F2E> /System/Library/Frameworks/Security.framework/Versions/A/Security

0x9b448000 - 0x9b46dff9 libJPEG.dylib (??? - ???) <743578F6-8C0C-39CC-9F15-3A01E1616EAE> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJPEG.dylib

0x9b46e000 - 0x9b475ffd com.apple.NetFS (4.0 - 4.0) <D0D59145-D211-3E7C-9062-35A2833FA99B> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS

0x9b476000 - 0x9b47aff7 com.apple.OpenDirectory (10.7 - 146) <3D3D30CE-6D82-3681-AA98-4E3AEFFA4229> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory

0x9b487000 - 0x9b48fff5 libcopyfile.dylib (85.1.0 - compatibility 1.0.0) <A1BFC320-616A-30AA-A41E-29D7904FC4C7> /usr/lib/system/libcopyfile.dylib

0x9b4d4000 - 0x9b4f5fff com.apple.framework.internetaccounts (1.1 - 2) <943A5FFD-265A-39C2-AABF-713A47AB9943> /System/Library/PrivateFrameworks/InternetAccounts.framework/Versions/A/Interne tAccounts

0x9b4f6000 - 0x9b58dff3 com.apple.securityfoundation (5.0 - 55005) <F5A98CC2-11C6-34F3-8F72-75B642627630> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation

0x9b5a2000 - 0x9b5a6ffa libcache.dylib (47.0.0 - compatibility 1.0.0) <98A82BC5-0DD9-3212-9CAE-35A77278EEB6> /usr/lib/system/libcache.dylib

0x9b5a7000 - 0x9b60cff7 libvDSP.dylib (325.4.0 - compatibility 1.0.0) <4B4B32D2-4F66-3B0D-BD61-FA8429FF8507> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib

0x9b628000 - 0x9b62cfff com.apple.CommonPanels (1.2.5 - 94) <3A988595-DE53-34ED-9367-C9A737E2AF38> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels

0x9b62d000 - 0x9b630ffb com.apple.help (1.3.2 - 42) <DDCEBA10-5CDE-3ED2-A52F-5CD5A0632CA2> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help

0x9b631000 - 0x9b75dff9 com.apple.CFNetwork (520.2.5 - 520.2.5) <02193949-50A8-3CBC-9920-5FCDB8EBE17A> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwo rk.framework/Versions/A/CFNetwork

0x9b75e000 - 0x9b766ff3 liblaunch.dylib (392.18.0 - compatibility 1.0.0) <CD470A1E-0147-3CB1-B44D-0B61F9061826> /usr/lib/system/liblaunch.dylib

0x9b767000 - 0x9b83dff6 com.apple.QuickLookUIFramework (3.1 - 500.1) <4E259D94-6081-32D7-AD60-565E57B11EBA> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.f ramework/Versions/A/QuickLookUI

0x9b83e000 - 0x9b83eff0 com.apple.ApplicationServices (41 - 41) <BED33E1D-C95C-3654-9A3A-0CB3607F9F10> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services

0x9b83f000 - 0x9b848fff libc++abi.dylib (14.0.0 - compatibility 1.0.0) <FEB5330E-AD5D-37A0-8AB2-0820F311A2C8> /usr/lib/libc++abi.dylib

0x9b849000 - 0x9b890fff com.apple.SystemConfiguration (1.11.1 - 1.11) <CA6CE2B6-DC18-31FF-9668-70BB2FD8D7BB> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration

0x9b891000 - 0x9b981ff1 libiconv.2.dylib (7.0.0 - compatibility 7.0.0) <9E5F86A3-8405-3774-9E0C-3A074273C96D> /usr/lib/libiconv.2.dylib

0x9b982000 - 0x9b985ff7 libmathCommon.A.dylib (2026.0.0 - compatibility 1.0.0) <69357047-7BE0-3360-A36D-000F55E39336> /usr/lib/system/libmathCommon.A.dylib

0x9b986000 - 0x9ba21ff3 com.apple.ink.framework (1.3.2 - 110) <9F6F37F9-999E-30C5-93D0-E48D4B5E20CD> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink

0x9ba22000 - 0x9ba27ffd libGFXShared.dylib (??? - ???) <820D744C-C641-3918-A72A-AC2E5276BCB6> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib

0x9ba4c000 - 0x9bb5bff7 libsqlite3.dylib (9.6.0 - compatibility 9.0.0) <90D36793-04A5-3BFF-BE83-EEEDCBEDC756> /usr/lib/libsqlite3.dylib

0x9bd3f000 - 0x9bd3ffff libdnsinfo.dylib (395.6.0 - compatibility 1.0.0) <959E5139-EB23-3529-8881-2BCB5724D1A9> /usr/lib/system/libdnsinfo.dylib

0x9bd8d000 - 0x9bd8fff7 libdyld.dylib (195.5.0 - compatibility 1.0.0) <637660EA-8D12-3B79-B644-041FEADC9C33> /usr/lib/system/libdyld.dylib

0x9c43a000 - 0x9c447fff libGL.dylib (??? - ???) <30E6DED6-0213-3A3B-B2B3-310E33301CCB> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib

0x9c44a000 - 0x9c527ff7 com.apple.backup.framework (1.3.1 - 1.3.1) <01EF61F8-67B3-33CE-9828-80BE67988A6F> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup

0x9c528000 - 0x9c58ffff libc++.1.dylib (19.0.0 - compatibility 1.0.0) <3AFF3CE8-14AE-300F-8F63-8B7FB9D4DA96> /usr/lib/libc++.1.dylib

0x9c6dd000 - 0x9c708fff com.apple.GSS (2.1 - 2.0) <05A0171B-76EA-3E4C-8A36-65D1A978AF4B> /System/Library/Frameworks/GSS.framework/Versions/A/GSS

0x9c709000 - 0x9c749ff7 libauto.dylib (??? - ???) <984C81BE-FA1C-3228-8F7E-2965E7E5EB85> /usr/lib/libauto.dylib

0x9c74a000 - 0x9c8abffb com.apple.QuartzCore (1.7 - 270.0) <0916DA83-6400-3FEA-BC53-5F4BA4D126EC> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore

0x9c8ac000 - 0x9c8daff7 com.apple.DictionaryServices (1.2.1 - 158.2) <DA16A8B2-F359-345A-BAF7-8E6A5A0741A1> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices

0x9c8db000 - 0x9c8dbffe libkeymgr.dylib (23.0.0 - compatibility 1.0.0) <7F0E8EE2-9E8F-366F-9988-E2F119DB9A82> /usr/lib/system/libkeymgr.dylib

0x9c8dc000 - 0x9c954ff2 com.apple.CorePDF (3.0 - 3.0) <A0EC8F60-A622-347E-979A-F71939C45E5F> /System/Library/PrivateFrameworks/CorePDF.framework/Versions/A/CorePDF

0x9c955000 - 0x9c969ff7 com.apple.CFOpenDirectory (10.7 - 144) <665CDF77-F0C9-3AFF-8CF8-64257268B7DD> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory

0x9caa5000 - 0x9cb05ff3 com.apple.Symbolication (1.2 - 87) <2F9206D6-BE64-3C21-B593-43B8C60A7A9E> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion

Model: MacBookPro3,1, BootROM MBP31.0070.B07, 2 processors, Intel Core 2 Duo, 2.4 GHz, 4 GB, SMC 1.16f11

Graphics: NVIDIA GeForce 8600M GT, GeForce 8600M GT, PCIe, 256 MB

Memory Module: BANK 0/DIMM0, 2 GB, DDR2 SDRAM, 667 MHz, 0xCE00000000000000, 0x4D342037305435363633515A332D43453620

Memory Module: BANK 1/DIMM1, 2 GB, DDR2 SDRAM, 667 MHz, 0xCE00000000000000, 0x4D342037305435363633515A332D43453620

AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x87), Atheros 5416: 2.1.14.9

Bluetooth: Version 4.0.1f4, 2 service, 11 devices, 1 incoming serial ports

Network Service: AirPort, AirPort, en2

PCI Card: pci168c,24, sppci_othernetwork, PCI Slot 5

Serial ATA Device: ST9320423AS, 320.07 GB

Parallel ATA Device: HL-DT-ST DVDRW GSA-S10N

USB Device: Built-in iSight, apple_vendor_id, 0x8502, 0xfd400000 / 2

USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8205, 0x1a100000 / 2

USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x021a, 0x5d200000 / 3

USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x5d100000 / 2

Reply

Answer 11

bantymom

Level 1

0 points

Oct 15, 2011 11:10 PM in response to JDW1

I just got a new MacBook, all brand-new loaded with Lion and the new Microsoft Office. I had never even seen Outlook before and was told only last Friday that I sould get it set up and use it, which I did. It didn't work, nothing happened, and there was only a quick little error message at the bottom that said "Unexpected data was encountered."

I have been searching for some information about Lion/Outlook compatibility to see what I had done wrong and came across this. After reading all the replies, I am so very glad that I had such a small problem. I won't be trying to get it to work now. I am far too frightened. If you guys, who seem to quite knowledgable, are pulling your hair out in frustration, can you imagine how hopless things would be for me if I had experienced the problem you have? I would just be in tears.

I am very glad that I have found this information and take it as a warning. I will stick to checking my email on-line only.

Reply

Answer 12

Oct 27, 2011 5:28 AM in response to rajalshah

I can't get on after 10.7.2 either...

Microsoft Error Reporting log version: 2.0

Error Signature:

Exception: EXC_BAD_ACCESS

Date/Time: 2011-10-27 12:22:02 +0000

Application Name: Microsoft Outlook

Application Bundle ID: com.microsoft.Outlook

Application Signature: OPIM

Application Version: 14.1.3.110805

Crashed Module Name: PowerPlantCore

Crashed Module Version: 14.1.3.110805

Crashed Module Offset: 0x000060ee

Blame Module Name: PowerPlantCore

Blame Module Version: 14.1.3.110805

Blame Module Offset: 0x000060ee

Application LCID: 1033

Extra app info: Reg=en Loc=0x0409

Crashed thread: 13

Thread 0:

# 1 0x98ae1c22 in _mach_msg_trap + 0x0000000A (libsystem_kernel.dylib + 0x00016c22)

# 2 0x99bf1414 in _YieldToThread + 0x00000134 (CarbonCore + 0x000cc414)

# 3 0x02a7668e in LThread::Yield(LThread const*) + 0x0000002A (PowerPlantCore + 0x0000f68e)

# 4 0x00062f4e in CSharablePtr<CGroupedDBSelection>::Set(CGroupedDBSelection*) + 0x000044B4 (Microsoft Outlook + 0x00059f4e)

# 5 0x02a6b5e7 in LAttachment::Execute(long, void*) + 0x00000031 (PowerPlantCore + 0x000045e7)

# 6 0x02a6bace in LAttachable::ExecuteAttachments(long, void*) + 0x00000054 (PowerPlantCore + 0x00004ace)

# 7 0x0179a4d3 in LEventDispatcher::ExecuteAttachments(long, void*) + 0x000000F9 (PowerPlant + 0x000744d3)

# 8 0x017656a2 in UModalAlerts::ProcessModalEvent(EventRecord&) + 0x00000070 (PowerPlant + 0x0003f6a2)

# 9 0x0235851b in FAlpacaAlertEventRecordCallback(EventRecord*) + 0x0000002B (OutlookLegacy + 0x001b551b)

# 10 0x023591d4 in CMCP::CMCP() + 0x000002D0 (OutlookLegacy + 0x001b61d4)

# 11 0x01397529 in MBUTimer::StartTimer() + 0x000001A5 (mbukernel + 0x0000f529)

# 12 0x92d86235 in _TimerVector + 0x00000016 (HIToolbox + 0x0001e235)

# 13 0x97bb0996 in ___CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 0x00000016 (CoreFoundation + 0x0005c996)

# 14 0x97bb0327 in ___CFRunLoopDoTimer + 0x000002E7 (CoreFoundation + 0x0005c327)

# 15 0x97b8f3e0 in ___CFRunLoopRun + 0x00000760 (CoreFoundation + 0x0003b3e0)

# 16 0x97b8e8ec in _CFRunLoopRunSpecific + 0x0000014C (CoreFoundation + 0x0003a8ec)

# 17 0x97b8e798 in _CFRunLoopRunInMode + 0x00000078 (CoreFoundation + 0x0003a798)

# 18 0x92d6aa7f in _RunCurrentEventLoopInMode + 0x0000013E (HIToolbox + 0x00002a7f)

# 19 0x92d71d9b in _ReceiveNextEventCommon + 0x0000017D (HIToolbox + 0x00009d9b)

# 20 0x92d71c0a in _BlockUntilNextEventMatchingListInMode + 0x00000058 (HIToolbox + 0x00009c0a)

# 21 0x94482040 in __DPSNextEvent + 0x000002A6 (AppKit + 0x0000a040)

# 22 0x944818ab in -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 0x00000071 (AppKit + 0x000098ab)

# 23 0x00014d8a in CSharablePtr<CNetHostOption>::Set(CNetHostOption*) + 0x00007D2E (Microsoft Outlook + 0x0000bd8a)

# 24 0x9447dc22 in -[NSApplication run] + 0x0000038F (AppKit + 0x00005c22)

# 25 0x9471218a in _NSApplicationMain + 0x0000041E (AppKit + 0x0029a18a)

# 26 0x0000d23a in CSharablePtr<CNetHostOption>::Set(CNetHostOption*) + 0x000001DE (Microsoft Outlook + 0x0000423a)

X86 Thread State:

eax: 0xffffffe1 ebx: 0x00000003 ecx: 0xc000649c edx:0x98ae1c22

edi: 0xc0006500 esi: 0x00000003 ebp: 0xc00064c8 esp:0xc000649c

ss: 0x00000023 eip: 0x98ae1c22 cs: 0x0000000b ds:0x00000023

es: 0x00000023 fs: 0x00000000 gs: 0x0000000f eflags:0x00000206

Thread 1:

# 1 0x98ae490a in _kevent + 0x0000000A (libsystem_kernel.dylib + 0x0001990a)

# 2 0x93a9c6a7 in __dispatch_mgr_wakeup + 0x00000000 (libdispatch.dylib + 0x000016a7)

X86 Thread State:

eax: 0x0000016b ebx: 0xac4d7c40 ecx: 0xb00805dc edx:0x98ae490a

edi: 0xb0080720 esi: 0x93a9d8a0 ebp: 0xb0080738 esp:0xb00805dc

ss: 0x00000023 eip: 0x98ae490a cs: 0x0000000b ds:0x00000023

es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000246

Thread 2:

# 1 0x98ae402e in ___workq_kernreturn + 0x0000000A (libsystem_kernel.dylib + 0x0001902e)

# 2 0x992186fe in _start_wqthread + 0x0000001E (libsystem_c.dylib + 0x000606fe)

X86 Thread State:

eax: 0x00100170 ebx: 0xb0103000 ecx: 0xb0102f9c edx:0x98ae402e

edi: 0x7b956680 esi: 0x992169d8 ebp: 0xb0102fc8 esp:0xb0102f9c

ss: 0x00000023 eip: 0x98ae402e cs: 0x0000000b ds:0x00000023

es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000282

Thread 3:

# 1 0x98ae402e in ___workq_kernreturn + 0x0000000A (libsystem_kernel.dylib + 0x0001902e)

# 2 0x992186fe in _start_wqthread + 0x0000001E (libsystem_c.dylib + 0x000606fe)

X86 Thread State:

eax: 0x00100170 ebx: 0xb0185000 ecx: 0xb0184f9c edx:0x98ae402e

edi: 0x7b956680 esi: 0x992169d8 ebp: 0xb0184fc8 esp:0xb0184f9c

ss: 0x00000023 eip: 0x98ae402e cs: 0x0000000b ds:0x00000023

es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000282

Thread 4:

# 1 0x98ae402e in ___workq_kernreturn + 0x0000000A (libsystem_kernel.dylib + 0x0001902e)

# 2 0x992186fe in _start_wqthread + 0x0000001E (libsystem_c.dylib + 0x000606fe)

X86 Thread State:

eax: 0x00100170 ebx: 0xb0207000 ecx: 0xb0206f9c edx:0x98ae402e

edi: 0x7b956680 esi: 0x992169d8 ebp: 0xb0206fc8 esp:0xb0206f9c

ss: 0x00000023 eip: 0x98ae402e cs: 0x0000000b ds:0x00000023

es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000282

Thread 5:

# 1 0x98ae1d36 in _mach_wait_until + 0x0000000A (libsystem_kernel.dylib + 0x00016d36)

# 2 0x991c0f10 in _sleep + 0x0000003F (libsystem_c.dylib + 0x00008f10)

# 3 0x02a530ca in _MerpCreateSession + 0x00000B3F (merp + 0x000030ca)

# 4 0x02a52796 in _MerpCreateSession + 0x0000020B (merp + 0x00002796)

# 5 0x02a52721 in _MerpCreateSession + 0x00000196 (merp + 0x00002721)

# 6 0x02a53cbe in _MerpCreateSession + 0x00001733 (merp + 0x00003cbe)

# 7 0x99214ed9 in __pthread_start + 0x0000014F (libsystem_c.dylib + 0x0005ced9)

# 8 0x992186de in _thread_start + 0x00000022 (libsystem_c.dylib + 0x000606de)

X86 Thread State:

eax: 0xffffffa6 ebx: 0x02a52cb2 ecx: 0xb0288a7c edx:0x98ae1d36

edi: 0xac325153 esi: 0x000010aa ebp: 0xb0288ac8 esp:0xb0288a7c

ss: 0x00000023 eip: 0x98ae1d36 cs: 0x0000000b ds:0x00000023

es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000206

Thread 6:

# 1 0x98ae3bb2 in ___semwait_signal + 0x0000000A (libsystem_kernel.dylib + 0x00018bb2)

# 2 0x9833e167 in +[NSThread sleepForTimeInterval:] + 0x000000AA (Foundation + 0x000a0167)

# 3 0x01454189 in _RegisterWindowForMouseMoveEvents + 0x000003EC (MicrosoftComponentPlugin + 0x0000c189)

# 4 0x982fdf7d in -[NSThread main] + 0x0000002D (Foundation + 0x0005ff7d)

# 5 0x982fdf2d in ___NSThread__main__ + 0x0000062E (Foundation + 0x0005ff2d)

# 6 0x99214ed9 in __pthread_start + 0x0000014F (libsystem_c.dylib + 0x0005ced9)

# 7 0x992186de in _thread_start + 0x00000022 (libsystem_c.dylib + 0x000606de)

X86 Thread State:

eax: 0x0000014e ebx: 0x0145412d ecx: 0xb030acec edx:0x98ae3bb2

edi: 0xb030ad78 esi: 0x991c970b ebp: 0xb030ad28 esp:0xb030acec

ss: 0x00000023 eip: 0x98ae3bb2 cs: 0x0000000b ds:0x00000023

es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000246

Thread 7:

# 1 0x98ae1c22 in _mach_msg_trap + 0x0000000A (libsystem_kernel.dylib + 0x00016c22)

# 2 0x99bf1414 in _YieldToThread + 0x00000134 (CarbonCore + 0x000cc414)

# 3 0x02a7668e in LThread::Yield(LThread const*) + 0x0000002A (PowerPlantCore + 0x0000f68e)

# 4 0x00320400 in std::vector<CImapOfflineAction, std::allocator<CImapOfflineAction> >::operator=(std::vector<CImapOfflineAction, std::allocator<CImapOfflineAction> > const&) + 0x0000490A (Microsoft Outlook + 0x00317400)

# 5 0x0032069f in std::vector<CImapOfflineAction, std::allocator<CImapOfflineAction> >::operator=(std::vector<CImapOfflineAction, std::allocator<CImapOfflineAction> > const&) + 0x00004BA9 (Microsoft Outlook + 0x0031769f)

# 6 0x02a6bbc2 in LBroadcaster::BroadcastMessage(long, void*) + 0x00000050 (PowerPlantCore + 0x00004bc2)

# 7 0x002e73d2 in CUnicodeString const& UCharset::ReadUnicodeSTROnlyOnce<(short)25388, (short)128>() + 0x00000AA7 (Microsoft Outlook + 0x002de3d2)

# 8 0x003efa29 in std::vector<CXMLElement*, std::allocator<CXMLElement*> >::_M_insert_aux(__gnu_cxx::__normal_iterator<CXMLElement**, std::vector<CXMLElement*, std::allocator<CXMLElement*> > >, CXMLElement* const&) + 0x0000080D (Microsoft Outlook + 0x003e6a29)

# 9 0x02a76330 in LThread::DoEntry(void*) + 0x0000001E (PowerPlantCore + 0x0000f330)

# 10 0x99bf1ad2 in _CooperativeThread + 0x00000134 (CarbonCore + 0x000ccad2)

# 11 0x99214ed9 in __pthread_start + 0x0000014F (libsystem_c.dylib + 0x0005ced9)

# 12 0x992186de in _thread_start + 0x00000022 (libsystem_c.dylib + 0x000606de)

X86 Thread State:

eax: 0xffffffe1 ebx: 0x00000003 ecx: 0xb038cafc edx:0x98ae1c22

edi: 0xb038cb60 esi: 0x00000003 ebp: 0xb038cb28 esp:0xb038cafc

ss: 0x00000023 eip: 0x98ae1c22 cs: 0x0000000b ds:0x00000023

es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000206

Thread 8: