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Ungrouping a Conversation in Mail

I have conversations turned on in Mail. However, it is auto-grouping messages that don't go together. (In this case, the messages have the same subject, the generic word "Question." Besides both being in my Mail, the two messages don't have anything to do with one another.)


Does anyone know of a way to ungroup these messages so they go into different conversations? If not, there needs to be some way to tell Mail to group or ungroup messages that it doesn't guess correctly on.

Posted on Jul 27, 2011 9:46 PM

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Posted on Jul 30, 2011 9:25 PM

Okay I literally made an account just to post an answer to this because it was killing me but I finally figured it out and I had to tell you.


Just go to "View" on the top and uncheck the "Organize by Conversation" option. You should also do "Sort by Date" in the View toolbar as well. That should handle it. You could also do this by each individual folder of mailbox so it's really customizable and great!


Hope this helps 🙂

64 replies

Dec 12, 2014 10:52 AM in response to damnfool

Also the same problem for me in Apple Mail 8.1 under OS X Yosemite 10.10.1. A number of unrelated email messages to multiple contacts with entirely different subject lines are being grouped into single conversation threads.


Sometimes these messages are days apart and the thread will include new messages with distinct subject lines. Meaning, they don't all share an RE: or FW:, for instance, or any remotely similar wording. They will also be sent from different accounts, sometimes messages from my work account and other times my personal address mixed into the thread.


I haven't yet found any examples of people being included in replies that shouldn't be or of them receiving content in replies that would otherwise normally be in a separate thread.


I'm not sure what criteria Mail uses to group conversations into threads but something is off in Yosemite for sure. I haven't noticed this behaviour under Mavericks or earlier OSs.


This bug really needs to be addressed by Apple. I hope they're following this thread.

Dec 17, 2014 1:50 PM in response to deburau

I am experiencing probably an extreme case of this.


Nothing seems to be the same. The only common feature is that the sender/recipient is me.


The subject lines are different, none of the other sender/recipients overlap, AND the languages are different.

For that matter, the writing systems are different. The other language doesn't use alphabet. No shared workplaces. It's very annoying.


Additionally, recently some Mac users claim they are not receiving my email. I am suspecting that my mails are getting lost in this type of situation on their Macs.

Feb 4, 2015 8:24 AM in response to miloz

I came on here with the same issue. I decided to uncheck the group by conversation in the View menu. I noticed then that Mail highlights the emails from same conversations in blue, which is definitely better than what it did before...grouping 81 completely unrelated messages together. So, it's better for me for now, although I would still definitely prefer grouped messages from the same conversation.

Mar 16, 2015 5:02 PM in response to zaccyboi

I'm resisting the urge to say something sarcastic, but if you go back and actually read the whole thread, you will see that everyone is aware that we can simply turn this feature off. The point is that we WANT the feature to be on - we just want it to work correctly. The comments in this thread are all simply pointing out that people are still experiencing this bug, years after it was initially reported, and we are extremely frustrated with Apple for ignoring us and not fixing it.


I am a software developer with 34 years of experience writing software, and I'm saying that there is simply no excuse for Apple not being able to fix this issue in the many years that it's been reported by various users. It would be rather easy to fix as well. Give me a day, and access to the source code, and I'll do it myself. It makes me wonder how they spend so much time doing market research for new products (presumably at great expense), but they won't listen to customer complaint constituting FREE advice on what customer actually want from their products. (Do you hear this, Apple?!?)

Ungrouping a Conversation in Mail

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