Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Ungrouping a Conversation in Mail

I have conversations turned on in Mail. However, it is auto-grouping messages that don't go together. (In this case, the messages have the same subject, the generic word "Question." Besides both being in my Mail, the two messages don't have anything to do with one another.)


Does anyone know of a way to ungroup these messages so they go into different conversations? If not, there needs to be some way to tell Mail to group or ungroup messages that it doesn't guess correctly on.

Posted on Jul 27, 2011 9:46 PM

Reply
Question marked as Best reply

Posted on Jul 30, 2011 9:25 PM

Okay I literally made an account just to post an answer to this because it was killing me but I finally figured it out and I had to tell you.


Just go to "View" on the top and uncheck the "Organize by Conversation" option. You should also do "Sort by Date" in the View toolbar as well. That should handle it. You could also do this by each individual folder of mailbox so it's really customizable and great!


Hope this helps 🙂

64 replies

Mar 4, 2016 4:10 AM in response to Chris San Antone

I don't understand why everybody keeps advizing to 'uncheck organize by conversation'. That is not the issue. (Why have a feature that you then disable because it doesn't work correctly???)


Personally I am quite happy with the organization by conversation - IN PRINCIPLE - if only the emails in a conversation really belong to that conversation. Often they do. Sometimes they don't. What I would like to do is take individual emails out of a conversation and tell the system it did something wrong. The mail program could even use these manual actions to teach itself to become better in its job. (Just like you can teach the system what's SPAM). Is there any way to take out individual messages out of a particular conversation and say to the mail system: no, this one should not be in here?

May 12, 2016 9:27 AM in response to jelle1975_

I wanted to post the following solution that seemed to have helped my issue with this grouping problem!


Instead of linking my Gmail account with Airmail using the Gmail setup, I used the IMAP setup instead. I still have "Use Conversations" preference enabled. For whatever reason, this seemed to fix the issue of non-related emails being grouped together simply because the Subject was the same (even though I had the "Group by Subject" preference unchecked.


Not sure if this will be helpful for anyone but thought I'd post how I was able to fix it!

Ungrouping a Conversation in Mail

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.