Newsroom Update

Tap to Pay on iPhone is now available in Canada. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Battery drains faster since 4.3.5 iOS update

I'm noticing that my iPhone 4 battery is draining faster since last update. Is it just me? Is someone experiencing this? Is my iPhone battery dying?

iPhone 4

Posted on Jul 29, 2011 3:20 AM

Reply
77 replies

Aug 8, 2011 8:41 AM in response to Phatsta

Phatsta wrote:


Do share the solution.


It's only been stated numerous times...


A 'corrupt' Exchange account (for mail/contacts/calendar) causes this. Simply removing it and readding it resolves it. If you have more than one it will be a case of trial and error.


A reoccuring problem that has been happening for a long time, that Apple have not resolved.

Aug 9, 2011 6:30 AM in response to BrunoOliveira

I've noticed the same thing. But I do not have an Exchange account set up. Prior to the update, I would always charge my phone up to 100% then unplug it from the charger and leave it on my nightstand just before I went to bed. The next morning, the phone would still be at 100% charged. But ever since the update, it's at 92% charged when I wake up. I've just powered the phone offf and on to see if it fixes the problem. I did notice that some of my "location services" seemed to have been changed from off to on. I've changed them all to off now.

Aug 15, 2011 8:02 AM in response to Gummyrabbit

I too have been having battery problem ssince the upgrade. But not as extreme as some of you. One thing I did notice is that the location services icon would not go away even after I closed all my apps. I checked in settings and it seems that the icon will stick around for 24 hours after the app was last used. now i don't know if it's just the icon or if the GPS is still working for 24 hours after I closed the app, but either way it might be the cause of the problem.

Aug 16, 2011 9:08 AM in response to BrunoOliveira

So this is the deal:


I had this problem from the outset when I got my iPhone 4 a couple of months ago. After trying all various tricks and settings etc, I finally gave up and took it to the Apple Genius. After running a scan, they declared the software "corrupt" and arranged for a full factory reset. I then had then to set up as a new device on iTunes.


After that everything worked perfectly, with battery lasting up to two or three days with all functions running as normal.


Then after the 4.3.5 upgrade, the problem came back. I tried everything again, including removing latest apps, hard reset and restore but nothing worked. Then I deleted my Exchange account and re-installed as suggested in this thread. That worked like a charm.


So, the problem is that the 4.3.5 upgrade somehow corrupts (some at least) Exchange accounts, causing the battery to drain rapidly ( and also showing usage levels same as standby). The solution is to delete and re-install the Exchange account.


Thanks to the person who advised of this in this thread.

Aug 16, 2011 12:33 PM in response to jan christianfrombrooklyn

jan christianfrombrooklyn wrote:


So, the problem is that the 4.3.5 upgrade somehow corrupts (some at least) Exchange accounts, causing the battery to drain rapidly ( and also showing usage levels same as standby). The solution is to delete and re-install the Exchange account.


That is the solution IF the Exchange account is the problem, but there are others who have the problem who do not have Exchange accounts. And it has nothing to do with 4.3.5; it is something that happens apparently randomly, and not just after updates (although it is more common after updates).


I've also analyzed the problem over the past 4 years. The specific cause (when it is Exchange that is causing the battery drain) is that a connection to the Exchange server gets broken, and a new one is opened, but the iPhone continues to try to use both the old and the new connection. It can repeat this several times; I have seen situations where there are 10 stale connections with the Exchange server (when viewed from the Exchange Server end). The first time I fixed it by rebooting the Exchange server. As that isn't an option for most people I've found that the least painful way to fix it is to turn off the Exchange account, open Mail, then Contacts, then Calendar to clear the queues, reboot, then turn the account back on. BTW, the first time it happened to me it was months after an upgrade.



As evidence I submit the following:


Battery Meter/Life Problems with 4.0.2
4.0.2 guzzling my battery. Your's too?
4.0.1 battery life
Battery runs out very quicky in iOS 4.0.1
Battery nearly nonexistant after 4.0 upgrade
Dead battery after few hours on standby using 4.0 software
3.1.3 battery problem
OS 3.1.3 battery issues
3.1.3 upgrade - shortened battery life?
Battery life cut after 3.1.3 update on iPhone 3G
3.1.3 Firmware is a battery killer - how do I back out this upgrade?
Poor battery life with iPhone 3G running 3.1.2
3.1.2 EXTREME battery drain - what gives?
3.1 Battery nightmare
iPhone 3GS with fw 3.1 – battery life gets even worse
Battery Issues with 3.0.1
BATTERY drain with 3.0
upgrade to 3.0 drains my battery
Battery Drain after Update 2.2.1
Battery Life Radically Decreased after 2.2.1 Firmware Update

Aug 16, 2011 12:49 PM in response to Phatsta

I had luck with doing a complete drain of the battery and then a full recharge....at least for the last two hours 🙂


I never used exchange so I new it could not be that. After the 4.3.5 update, the battery was almost completely draining over night. It's been two hours since I did a full recharge and i am still at 99%....so my fingers are crossed.

Aug 17, 2011 5:37 AM in response to Lawrence Finch

Lawrence >> Thanks for a great post, I wish I had read it two months ago!


Obviously, my emperical data is almost non-existent, as the problem only happened to me twice: after I first intstalled the Exchange account and then again after the upgrade. But if I understand you correctly, it seems it can happen at any time and will most likely do so again.


I guess you cannot really fault Apple for this problem, but it is strange that they have not stated anything official since it seems to be common enough. The Apple Genius person did not even seem aware of it.


And to people who experience the same problem, but don't have an Exchange account, I would submit that the problem is a rogue app that has not closed properly and that a hard reset (holding both the home and standby button till reboot) would solve it.

Aug 17, 2011 6:00 AM in response to jan christianfrombrooklyn

It usually happens to people after they have done something specific like an upgrade or, like you, added an account. When you first add an account it will use a lot of power the first day just synchronizing with the Exchange server, but that should be a one-time event and, unless you have a huge inbox or you are syncing multiple folders, should resolve after an hour or two. But it is logical to think "I did X and the result was Y". It's only when you compare notes with hundreds of other users that a pattern emerges. In spite of the large number of reports, the problem is rare considering there are over 100 million iDevices. It's usually people who are power users who experience it, however.


I'm speculating now, but I think it is caused by doing something that interrupts an Exchange update before it completes. When the device resumes from the interruption there was traffic queued on the connection, but the mail app doesn't know about that and opens a new connection. Meanwhile the lower level protocol is still trying to complete the exchange on the now dead connection while the mail app is using the new one. Clearly installing an update could coincidentally interrupt communications. So could a sudden signal loss, or switching from cellular data to WiFi, or rebooting the phone (which Apple says not to do without turning it off first). Just turning the phone off should not, because a power off condition notifies all of the active apps that a shutdown is about to occur and gives them time to "clean up." That's why the circle spins for several seconds after you "Slide to power off".


The same process can result from any app that uses data in background, but those are harder to fix, especially if it is the built in apps like Game Center, Ping, App Store, iTunes Store, etc.


As to whether it's something that Apple could fix, I don't know. In theory it could close all connections periodically, but there is then the risk of losing data. I do know that other smartphones have similar problems, (check the Android or WinMob forums) so it certainly isn't an easy thing to fix.

Battery drains faster since 4.3.5 iOS update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.