You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Itunes store is only loading half way - HELP

Hi there,

I have been having problems loading up itunes store... it loads untill the half way point then stops... iv been thro these pages and cant seem to find anything that would fix the problem...

REALLY getting annoyed now and would appreciate any help or ways people have found to fixing this problem!!


Thank You

iPod touch

Posted on Jul 29, 2011 10:44 AM

Reply
79 replies

Dec 9, 2011 1:41 PM in response to luvipodhateipod

Contacted NetNanny, and they indicated it was their issue, not iTunes. They said that the filtering type programs are having issues with iTunes, so if you have something similar, NetNanny, Covenant Eyes, or any number of other filtering or sometimes antivirus, check the interference with that program. I'm up and running fine now and NetNanny is working on a permanent solution on their end.

Dec 15, 2011 6:18 PM in response to dmbjjj

I have since found this at:


http://www.netnanny.com/forum/discussion/614/blocking-itunes-store-and-gmail/


  • wtbenz
  • Oct 18th 2011

I was having the same problem and found a posting on the web which solved my problem. In the Net Nanny Web Exceptions for the user with the problem enter the following exceptions:


gs.apple.com
albert.apple.com
ax.itunes.apple.com
itunes.apple.com


Also, add make sure the Itunes is added to the application exceptions. This completely solved my problem. Hope it helps!

Dec 23, 2011 5:36 PM in response to ipodlover1987

I had the same problem and have tried EVERY suggestion on this site and apple support for WEEKS after downloading update 10.5.2 ...FINALLY found this "fix" ... I re-named my itunes to iTunes.10.5.2 (had to fix shortcut on my desktop). It works better than it did before!!! I can access the store! this was SO frustrating. I hope this works for you 🙂

Dec 28, 2011 7:26 PM in response to ipodlover1987

Just fixed this same problem today. After pouring over all the trouble shooting forums for this problem something caught my eye. It stated that even though you disable a antivirus program it could still cause you problems. I deleted AVG free antivirus and did not fix my problem. Although Spyware Dr was disabled I deleted it and my problem was solved. Itunes store now works after being down since my last Itunes update. I was sure it was going to be a Itunes problem but was wrong.

Dec 28, 2011 10:01 PM in response to rough-ready

thanku rough-ready, i followed your instructions re netnanny to a t & finally i can use my itunes store.

i used instructions from many online forums and yours was the only one that worked. itunes support network was hopeless i wouldn't recommend them to anyone, takes itunes users to work out the problems on their own & they do a better job than the experts. once again thanx heaps.

Itunes store is only loading half way - HELP

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.