iPhone Backup Hang - Fix without Restore?

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Hi Lawrence,

Thanks, now I can sync my iphone to itues.

I have another problem that I can not open apps store /. itunes store which it always goes blank.

I am on itunes 10.5.2 (windows XP)

Do you have any solution for this

Thanks

I asusme you mean on the phone. What happens when you try to open iTunes or the app store?

Have you tried powering off the phone, then rebooting? Hold the POWER button until "Slide to power off" appears, then slide and wait for the spinning disc to go away. Then hold HOME and SLEEP at the same time until the Apple logo appears.

If you still have a problem with iTunes or App Store on the phone try and different app. If other apps work that narrows the problem. Double-press the HOME button, then hold any of the apps that appear on the Quick Launch ribbon at the bottom of the screen until "-" appears on all of them. Then tap the "-" on each item to remove it from memory. When most of the apps are gone try the store apps again.

If they still don't work tap Settings, then Store and verify that you are logged in. Assuming you are log out, back out of Settings and try again with the store icons. Then go back to Settings and log in again.

BTW, all of this assumes that your phone is not jailbroken. If it is there are other issues to explore.

Thank you, thank you......... I have nearly been having a nervous break-down over the last few days, trying to sync my phone. Upgraded phone to 5.0 at the Istore as takes too long to download software on slow SA lines and as I also had upgraded to new Itunes, the thing would not sync(husband tired of me shouting at computer!!!) ........so........for dumb people like me:

I did the following:

Go to the Start button(bottom left of screen)

Go to run

Type in - netsh winsock reset

I was nervous..... waited for machine to blow up or everything to vanish.... all fine..:-)

reboot

.......... and it all works...... backed up and apps and music all synced............

Whew....... thank goodness for these forums...... thank you apple community, wherever you are in the world!

😀

This problem is quite common, but I have not been able to figure out what causes it. My best bet is that it's a USB issue, and I have found a workaround that makes synchronising possible when all else fails. For the record, I have tried all of the potential solutions on these forums without lasting success. Here's what worked for me.

(Windows 7 32bit, iPhone 4S, iTunes 10.6.1.7)

First of all, make sure you have a good wi-fi signal in the region of the PC you are syncing with. Then -

1) Start iTunes.

2) Connect phone via USB.

3) Left click on phone in iTunes.

4) On the Summary page check "Sync with this phone over Wi Fi"

5) On the phone go to Settings>General>iTunes wi-fi sync

6) Tap on Sync now.

The phone should sync via wi-fi, even though it is connected via USB. It didn't seem any slower to me than syncing via the cable, and more importantly it worked, and the backup went smoothly. I've tried it several times now with no problems.

Also, if you have a lot of apps you need to synchronise or you are re-arranging the app windows using iTunes you can sync in the normal way from the PC if you do it immediately after the wi-fi sync, because iTunes does not run the backup again. It probably won't run two backups within a few minutes of one another.

It's all a bit of a fiddle, and Apple/MS needs to get a fix for it, but if this method works for you at least you have a good backup should you flush your phone down the toilet!

Good luck!

adsaero, I'm facing the exact same problem. I've upgraded my iTunes because I was asked to do that in order to be able to update my iPhone software from 4.3 to 5.1. Now everytime I try t update the software, the first step is backup and it freezes. I've tried the steps which seemed to have worked with everyone, but it didn't work. Now, I'm backing up my iPhone since i've deleted all the previous backups but it's taking forever.

Can anyone help please ?!?!?

What computer and operating system?

What steps have you tried?

Thanks so much mtanneryd. It worked for me. I think the problem started for me after the latest Windows 7 update.

These steps worked for me Paul_iPhone. Thanks!!

Zein Malhas wrote:

adsaero, I'm facing the exact same problem. I've upgraded my iTunes because I was asked to do that in order to be able to update my iPhone software from 4.3 to 5.1. Now everytime I try t update the software, the first step is backup and it freezes. I've tried the steps which seemed to have worked with everyone, but it didn't work. Now, I backup iPhone since i've deleted all the previous backups but it's taking forever.

Can anyone help please ?!?!?

Met same problem. i want a way to backup iPhone without iTunes.

Abby88 wrote:

Met same problem. i want a way to backup iPhone without iTunes.

It's called iCloud backup.

thanks for the solution: saved my day!

Russell

On my relatively old desktop (Intel DP55WBI MB with an I5 processor) had a similar problem + various 0xE errors syncing + my IPhone 5 would not be discovered as a an external disk.

I added a PCI-4 Port USB card, connected my IPhone 5 to it and all the trouble disappeared.