Can't Connect to a Citrix Session

I use Safari on my MacBook pro to connect to a Windows environmenbt at work that uses Citrix. The applet uses Java and has been working fine. Now that I have updated Safari to 5.1, I get the folowing error message when I try to connect.

This browser does not use the Cocoa Java Plug-In.

1) Make sure that the JVM 1.4.1 or later is installed

2) Check that this browser supports Java for Cocoa (such as Safari)

Then I get an Application Security box that says:

Unsupported browser

On Mac, the client applications session manager requires Safari 1.0 or later. Other browsers are not supported.

This is obviously not true as I am using Safari 5.1.

I know that the Citrix environment is working correctly because I can conect to it on my iPad. The only thing that I think has changed is the version of Safari.

My Java software is up to date (v 1.6). Anyone else run into this or have any suggestions?

Thanks,

David

13" MacBook Pro & G5 iMac Rev. B., Mac OS X (10.6.7), iPhone 3Gs with iOS4, iPad2

Posted on Jul 29, 2011 12:32 PM

30 replies

Oct 13, 2011 2:33 AM in response to David Schwartzer

I'm really sorry, but i can't find it anywhere 😐

absjr

Level 1

8 points

Nov 17, 2011 10:03 PM in response to David Schwartzer

Hi David,

I used your workaround last month to re-establish use of my Citrix web portal--used Pacifist to download the older Safari 5.0.5 and it worked fine. Now I accidentally/foolishly lost it again by accepting the update from Apple of Java to 1.6.0_29 (update 6, just released). I went to Apple's Java download page you referenced in Step 2 above, but they have taken update 5 down and only can get update 6. I can't find any other way to get back to Java 1.6.0_26. Any ideas?

Thanks if you or anyone can help,

Anne

Nov 20, 2011 9:20 AM in response to absjr

Anne:

I kept a copy of Java for Mac 10.6 Update 5 in my software library as I susp[ected at some point it may no longer be readily available. If you send me your email addres or if you are a Dropbox user, I would be happy to send you a copy.

regards,

David

absjr

Level 1

8 points

Nov 20, 2011 12:52 PM in response to David Schwartzer

David,

Very wise of you to save the old Java. I do have Dropbox. Do you need my email to share something there? Will re-installing update 5 overwrite the newer update 6? Or would I need to use Pacifist somehow to make a separate version?

Thanks!

Anne

Nov 21, 2011 5:43 PM in response to absjr

Anne:

The file is 80MB so it's too big to send via email. I believe I do need your email address to set up a shared Dropbox folder.

I don't think you will need Pacifist. The 10.6 Java version should install along side your current version.

Regards,

David

absjr

Level 1

8 points

Nov 21, 2011 11:51 PM in response to David Schwartzer

Worth a try I guess. My email is anne.simons@ucsf.edu

Looked like there was an upgrade of Citrix or Juniper client today (message on portal web site about being down for a couple hours for an "update"), but alas, it didn't work for me in either version of Safari. The Java Secure Application Manager loads OK now--this was NOT happening before the update--, but I still can't get to the final step of opening an application from the Citrix portal. so I'm not sure the old version of Java will help, but like I said, worth a try.

Anne

sol3587

Level 1

0 points

Nov 27, 2011 4:53 PM in response to David Schwartzer

Would you be so kind to share the old Java with me via dropbox as well?

I'm having the exact same issue only this past week after software update ran an update for Java on my machine. I had been using Safari 5.0.5 on Snow Leopard without a problem.

Thanks

mlboisen@gmail.com

absjr

Level 1

8 points

Nov 28, 2011 12:27 AM in response to sol3587

Done. Let me know if you don't get the link.

Anne

rtkfm

Level 1

0 points

Dec 9, 2011 6:21 PM in response to absjr

I'm in the same boat. It looks like it's going to work, but when I click on the final application, nothing happens. No error message, just nothing. Would you mind also sharing the link with me?? What a pain! Thanks in advance for your help. Meghan

ocean.meg@gmail.com

absjr

Level 1

8 points

Dec 10, 2011 1:34 AM in response to rtkfm

OK Meghan, I've added you to that Dropbox folder containing the older version of Java to run with Safari 5.0.5. But it sounds like your situation is a little different since you're not getting that message that says you don't have the right version of Safari or Java. FYI, sol3587 said it worked for him, but after the upgrade by my IT dept that I mentioned above, I reloaded the Citrix ICA client (run the software detection available in the Citrix portal to get to this) and everything worked with Safari 5.1 and latest Java, so I never ended up using the old Java.

Anne

rtkfm

Level 1

0 points

Dec 11, 2011 7:40 PM in response to absjr

Thanks so much for your help. I upgraded everything, and it's working again!

PS- anyone know how to edit or delete an old post, so I can get my email off the wall of a public forum?

Thanks, Meg

Jan 4, 2012 7:54 AM in response to absjr

Hi Anne,

Would you mind doing te same for me? Exact same thing happened. darryn_campbell@yahoo.com.

Thanks!

Darryn

Mar 25, 2012 2:16 PM in response to David Schwartzer

Hey,

I was reading all the posts earlier and i guess i am having the same issue as everybody else. However i dont have the older version of safari aswell. I would really appreciate it if you could add me to the dropbox folder. my email address is hamilptl14@gmail.com.

Thanks!

Mayree

Level 1

0 points

Apr 13, 2012 4:59 PM in response to David Schwartzer

i know this is months old but I also need the older version of safari. Can you add me to the dropbox folder as well? would greatly appreciate it. my email is mariescm@gmail.com

Mayree

Level 1

0 points

Apr 13, 2012 5:00 PM in response to absjr

Can you add me to the dropbox folder as well? my email is mariescm@gmail.com. Greatly appreciate it.

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Can't Connect to a Citrix Session