Previous 1 2 Next 18 Replies Latest reply: Dec 6, 2012 11:04 AM by lfautrey
lfautrey Level 1 (0 points)

I've uninstalled and reinstalled iTunes with no success.  All other iTunes functions work.  I can update Podcasts, purchase music and sync my iPod but I can't run/update Genuis without crashing iTunes.  I get the message "iTunes has stopped working.  A problem caused the program to stop working correctly.  Windows will close the program and notify you if a solution is available"  The progress bar gets to the "n" of "Gathering Information about your library" every time when it crashes.  I have the latest iTunes and iPod software installed and this problem did not show up until after I updated to iTunes 10.4.

iTunes, Windows 7
  • Tyler.Wayne Level 1 (0 points)

    I just experienced an issue that I believe to be the same, but it occurred after I tried to move my iTunes library to a new computer. I did so by creating a new library, then adding the previous library's "iTunes Media" folder into the new library. Everything copied over just fine, but every time I try to enable Genius, it lets me sign in, agree to the license, and then it crashes iTunes with the same message you described above.

    I didn't sync any devices, I do have Home Sharing enabled (so the PC is authorized), and I don't quite know what's up. Genius worked on the previous computer perfectly.


    The new PC's details:  Windows 7 (SP1) 64-bit, 2GB RAM, ~1.0 Mbps download connection, 1 Ghz Dual-core AMD processor.

  • laura523 Level 1 (0 points)

    Wish I had an answer. Same problem, same version, same OS.

  • joeuong Level 1 (0 points)

    Same here with Tyler.Wayne. I also have Windows 7 (64-bit). I just updated to iTunes 10.5 yesterday thinking that it would get fixed, but it seems like this isn't that common of a problem.

    I turned Genius off and was only able to turn it back on when there were no songs in my library.

  • lfautrey Level 1 (0 points)

    I updated to 10.5.1 and am still having the same issue.  Has anyone found anything that works?  I've uninstalled/reinstalled, run as admin, checked the integrity of my library, and can do all other iTunes functions, just not the Genius (seems ironic).  Any help?  I love this feater and hate that I can't use it.

  • kaner88 Level 1 (0 points)

    any luck with this ? same issue myself when i moved to new computer and it hangs on step1 ?? tried everything suggested with no luck

  • Terry From Powhatan Level 1 (0 points)

    I'm having this issue on my Acer Aspire one.  Everything else is fine.  I was hoping the icloud stuff would allow genius without the PC, but I don't see anything like that...anyone else?

  • kaner88 Level 1 (0 points)

    i also have an acer aspire one but its only new.. same issue for me with itunes match.  It loads and gathers ok with no songs but as soon as you put a song in it hangs and then closes itunes on me .. very frustrating

  • lfautrey Level 1 (0 points)

    Ok, I also have an Acer and have done every troubleshooting step known to man.  Uninstalled, reinstalled, updated, created new profile and new library and it crashed after imported 1 CD. Disabled AV software and firewall with 0 success.  I opened a ticket with a specialist and we sent my computer spec information that iTunes to a programmer.  Haven't heard back yet and really want to get it back running!! I really liked using it!

  • laura523 Level 1 (0 points)

    I also have a newer Acer Aspire. Don't know if the problem is related or not. Spent all sorts of time yesterday turning services off through msconfig to look for conflict --> no good.


    Hopefully you get somewhere, lfautrey. I've gotten no help from Apple, Windows or Acer; one of those classic "it's not us it's them" support scenarios. Most frustrating.

  • bach13 Level 1 (0 points)

    Same problem for me using an Acer Aspire One. I think we're seeing a pattern. It is too bad because I really love using Genius. Hopefully a fix goes out soon.

  • lfautrey Level 1 (0 points)

    I haven't heard anything back from Apple support yet.  I have the technician's phone number so I'm going to give him a call after the holidays if I don't hear the email follow up.  I chatted with Acer support and they're recommending I call the paid "Answers By" technicians.  Not sure if I'll do it yet.  It works under a brand new administrator profile with one song that I downloaded from the iTunes site but as soon as I import one CD and update Genius it crashes.  I love Genius and really, really want it back.  Help Apple!!!

  • Terry From Powhatan Level 1 (0 points)

    Let us know what you find Ifautrey.  Apple please help us out!  Genius is a great feature and I am really missing it.

  • Icohen14118 Level 1 (0 points)

    I am noticing a patern here as i have the same problem. I recently decided to transfer my files from my macbook air to my acer aspire and when i tried to run genius on the acer it crashed itunes. So i figure its got to be something with acer aspires and genius just not being able to run. So i would just wait for another update because you have to figure, since this is a fairly popular type of computer, that there getting alot of complaints and will come in with a patch soon. Until then i recomend going to genres and activating shuffle.

  • Terry From Powhatan Level 1 (0 points)

    Any updates on this lfautrey? I notice I can't do the icloud match either!

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