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After Lion Upgrade - Autosave failed!

I was working on two Pages documents and closed them.


According to Pages help I should have been asked to save:


Closing a Document Without Quitting Pages

When you have finished working with a document, you can close it without quitting Pages.

Here are ways to close documents and keep the application open:

  • To close the active document, choose File > Close, or click the close button in the upper-left corner of the document window.
  • To close all open Pages documents, press the Option key and choose File > Close All, or click the active document’s close button.

If you’ve made changes since you last saved the document, Pages prompts you to save.

But I wasn't asked.


When opening the two files later I noticed that the last changes (one chapter) in one of them were missing.


How can this be...?

iMac 27, Mac OS X (10.6.7), Kensington Expert Trackballs

Posted on Jul 30, 2011 6:05 PM

Reply
94 replies

Aug 3, 2011 6:10 AM in response to coxorange

(1) It's not a general behavior. This is why I asked Mike to test with a system set to French.

If it's the meaningful parameter, a huge step would be escalated.


(2) I know that iWork 8.0.3 isn't fully compatible with iWork 9.1 but, as long as we don't know what is the wrongdoer on your machine, I was offering a workaround.

An other one is to re-install Snow Leopard until your particular problem is solved.


Yvan KOENIG (VALLAURIS, France) mercredi 3 août 2011 15:10:31

iMac 21”5, i7, 2.8 GHz, 4 Gbytes, 1 Tbytes, mac OS X 10.6.8 and 10.7.0

My iDisk is : <http://public.me.com/koenigyvan>

Please : Search for questions similar to your own before submitting them to the community


To be the AW6 successor, iWork MUST integrate a TRUE DB, not a list organizer !

Aug 3, 2011 6:18 AM in response to fruhulda

Hi fruhulda


don't trust every odd things posted on the net.


I repeat that I made a lot of tests trying to reproduce the described behavior and that the changes were always saved. And for sure, I don't waste time waiting 15 minutes or one hour to see if the Autosave tool do its duty.

I closed the documents or quitted the app a few seconds after making changes.

After that, if some users are dumb enough to leave their machine entering the energy saving state without forcing the save process, I can't help them.


Its true that I read some messages from users doing that but nobody may prevent dumb users to play with matches.


Yvan KOENIG (VALLAURIS, France) mercredi 3 août 2011 15:17:55

iMac 21”5, i7, 2.8 GHz, 4 Gbytes, 1 Tbytes, mac OS X 10.6.8 and 10.7.0

My iDisk is : <http://public.me.com/koenigyvan>

Please : Search for questions similar to your own before submitting them to the community


To be the AW6 successor, iWork MUST integrate a TRUE DB, not a list organizer !

Aug 3, 2011 6:29 AM in response to MikeHolden

MikeHolden wrote:

I can now reproduce this problem at will.

Open an existing document on the desktop.

Add some additional text to the document. Don't save. Let the computer go to sleep.

This was not necessary. I didn't let the computer go to sleep. Just worked about one hour before closing the document. And then re-opened it. Voila - the last paragraph was lost.


MikeHolden wrote:

Maybe the autosave update takes some time and I'm re-openning before it gets there.

In this case it shouldn't be POSSIBLE to open the file, until all is saved.


MikeHolden wrote:

I will attempt to contact Apple later. Problem is you need a serial number of a machine that is on support.

No, in such a case you don't need AppleCare. They should be THANKFUL that someone tells them about this disaster.

Aug 3, 2011 6:32 AM in response to KOENIG Yvan

You are very rude.


I am not dumb.


I leave a Pages document open all day and makes working notes in it, often while working on other machines. Sometimes my machine will go into sleep mode.


Prior to Lion, when I finally closed the Window I would be prompted to save.


Now, when I close I get no prompt to save and autosave may or may not have saved everything.


That is a bug.

Aug 3, 2011 6:33 AM in response to KOENIG Yvan

KOENIG Yvan wrote:

After that, if some users are dumb enough to leave their machine entering the energy saving state without forcing the save process, I can't help them.


Its true that I read some messages from users doing that but nobody may prevent dumb users to play with matches.

Please think of situations which can occur:


- Phone rings => user comes back to the Mac too late.

- Door rings...

- etc. etc.


There are no DUMB users required to encounter the malfunction.

The software should work!

Aug 3, 2011 6:49 AM in response to coxorange

How must I write that.


It's not a general behavior.


If it was there would be hundreds of threads.


Something is wrong in your machines.


I asked for a test but it seems that it's most interesting to rant than to try to discover what is wrong.


May you, both of you tell which machine you are using.

Maybe the odd behavior is striking on a single type of machine.


Mine is described in my signature.

I know that some machines are using two internal video devices. The problem may be linked to that as we already discovered with a chart oddity introduced by 10.6.8.


My memory recalled me an info :


some problems were reported by lion users running a mighty mouse enhancer. It was BetterTouch but I may easily assume that other tools of this kind may break something too.

This is why I urged you to apply a safe boot or to remove every third party extensions.


I didn't took care to that :


MikeHolden wrote:

Maybe the autosave update takes some time and I'm re-openning before it gets there.

In this case it shouldn't be POSSIBLE to open the file, until all is saved.


You're wrong. If the auto-save is running, the document is not really closed so yo don't re-open the document but bring the doc in ram to the surface.

More, the autosave doesn't wait that you close to apply.

Every second when the keyboard isn't triggered is used to save what was typed since the late saving of some characters.


Try to create a new document from a template.

Save it immediately so that there will be a file allocated to the document.


type two words

wait two seconds

type two other words

rpeat that 5 or 6 times

then trigger the "Show versions" process. You will see that 5 or 6 versions are stored.


close the document.


I repeated that more than 50 times and the changes were always saved.


Yvan KOENIG (VALLAURIS, France) mercredi 3 août 2011 15:39:56

iMac 21”5, i7, 2.8 GHz, 4 Gbytes, 1 Tbytes, mac OS X 10.6.8 and 10.7.0

My iDisk is : <http://public.me.com/koenigyvan>

Please : Search for questions similar to your own before submitting them to the community


To be the AW6 successor, iWork MUST integrate a TRUE DB, not a list organizer !

Aug 3, 2011 9:02 AM in response to coxorange

Thank you


May you have a look at the permissions of the folder :

<startupVolume>:Users:<yourAccount>:Library:Autosave Information: ?


The folder Library is hidden so to open it,

press option while triggering the Finder's menu "Goto"
Check that the permissions are the ones displayed in this screenshot.



User uploaded file


If they aren't (what I guess), reset them to these correct values.


After that, you are supposed to retrieve a normal behavior.


And of course, it's really that, it's not a bug. Something clobbered the normal settings of the folder.


I got the info in an other thread in which the OP reported a different odd behavior.


Yvan KOENIG (VALLAURIS, France) mercredi 3 août 2011 17:49:56

iMac 21”5, i7, 2.8 GHz, 4 Gbytes, 1 Tbytes, mac OS X 10.6.8 and 10.7.0

My iDisk is : <http://public.me.com/koenigyvan>

Please : Search for questions similar to your own before submitting them to the community


To be the AW6 successor, iWork MUST integrate a TRUE DB, not a list organizer !

Aug 3, 2011 10:46 AM in response to fruhulda

fruhulda wrote:


I read somewhere that the AutoSave saves once per hour.

I wouldn't close a window if I had made changes without manually save it first. Never!


Hi fruhulda, Apple which is certainly more aware of the app behavior than some ranters, wrote what you may read at top of the captured technote:


User uploaded file

This Auto Save in OS X Lion saves during pauses in your work and, if you work continuously, it will save after 5 minutes.


Yvan KOENIG (VALLAURIS, France) mercredi 3 août 2011 19:46:17

iMac 21”5, i7, 2.8 GHz, 4 Gbytes, 1 Tbytes, mac OS X 10.6.8 and 10.7.0

My iDisk is : <http://public.me.com/koenigyvan>

Please : Search for questions similar to your own before submitting them to the community


To be the AW6 successor, iWork MUST integrate a TRUE DB, not a list organizer !

Aug 4, 2011 12:38 PM in response to Dale Gillard

Hello Dale


Is it normal that files stored in such a path:


Macintosh HD:.DocumentRevisions-V100:PerUID:501:f:com.apple.documentVersions:E594649D-39B C-4B0A-A90E-767863CAE49A.numbers:


are complete copies of the documents?


According to

http://support.apple.com/kb/HT4753?viewlocale=en_US


I thought that the autosave process was storing only the changes, not the entire documents.

In my folder I found copies of the same document made with an interval of one minute.

This way we will quickly fill the HDs.


Yvan KOENIG (VALLAURIS, France) jeudi 4 août 2011 21:38:37

iMac 21”5, i7, 2.8 GHz, 4 Gbytes, 1 Tbytes, mac OS X 10.6.8 and 10.7.0

My iDisk is : <http://public.me.com/koenigyvan>

Please : Search for questions similar to your own before submitting them to the community


To be the AW6 successor, iWork MUST integrate a TRUE DB, not a list organizer !

After Lion Upgrade - Autosave failed!

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