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coxorange Author

Level 1

98 points

After Lion Upgrade - Autosave failed!

I was working on two Pages documents and closed them.

According to Pages help I should have been asked to save:

Closing a Document Without Quitting Pages

When you have finished working with a document, you can close it without quitting Pages.

Here are ways to close documents and keep the application open:

To close the active document, choose File > Close, or click the close button in the upper-left corner of the document window.

To close all open Pages documents, press the Option key and choose File > Close All, or click the active document’s close button.

If you’ve made changes since you last saved the document, Pages prompts you to save.

But I wasn't asked.

When opening the two files later I noticed that the last changes (one chapter) in one of them were missing.

How can this be...?

iMac 27, Mac OS X (10.6.7), Kensington Expert Trackballs

Posted on Jul 30, 2011 6:05 PM

94 replies

KOENIG Yvan

Level 8

41,807 points

Sep 16, 2011 1:59 PM in response to coxorange

I don't have details about the way macFuse behave but after a quick search in Google, it appears that it's a tool intercepting some system tasks so it may be the wrongdoer.

If I remember well, I asked you if there was some third party item able to fool the system on your machine 😟

Yvan KOENIG (VALLAURIS, France) vendredi 16 septembre 2011 22:59:18

iMac 21”5, i7, 2.8 GHz, 4 Gbytes, 1 Tbytes, mac OS X 10.6.8 and 10.7.0

My iDisk is : <http://public.me.com/koenigyvan>

Please : Search for questions similar to your own before submitting them to the community

coxorange Author

Level 1

98 points

Sep 17, 2011 5:33 AM in response to KOENIG Yvan

Yvan, at the moment this is pure suspicion.

Can anyone else who has that Autosave problem please confirm that MacFUSE is also still installed on their Lion system?

Then we would have a confirmation.

(I learned it's difficult to uninstall MacFUSE under Lion. More info here: http://groups.google.com/group/macfuse/browse_thread/thread/c798c621fd033c53)

I didn't recognise MacFUSE as a" third party item" earlier.

Where did it come from?

I always write down what I install and from where I get it, but I couldn't find any notes about MacFUSE!

It must have come bundled with another App... I assume it came with a Parallels Trial version long ago and hadn't been removed properly when uninstalling it.

KOENIG Yvan

Level 8

41,807 points

Sep 17, 2011 7:27 AM in response to coxorange

Hello

One of the use of macFUSE is to give the ability to write on devices using the NTFS format.

Installing it when you installed Parallel is perfectly coherent.

If you have no need for this feature, it would be good to reinstall after erasing the HD.

If you didn't do that before, go to

http://support.apple.com/kb/HT4718

to get infos about

OS X Lion : About Lion Recovery

On my side, when I bought Lion, I took care to stop the process when the installer was on my machine but didn't start it's install task.

This way I was able to grab the installer in the Applications folder then I reached the item :

Install Mac OS X Lion.app:Contents:SharedSupport:InstallESD.dmg

I clone this disk image on an USB key which is the true installer.

Reinstalling means :

Clone your current HD.

Use your Snow Leopard HD to delete the HD contents

Use Lion Recovery or an USB key if you created one to reinstall Lion from scratch

You will be able to reinstall your datas thanks to Migration Assistant.

I found a French page describing what to do to uninstall macFuse :

http://forums.macgeneration.com/applications/desinstallation-macfuse-sous-lion-i mpossible-781862.html

I guess that you may find an equivalent in English.

Yvan KOENIG (VALLAURIS, France) samedi 17 septembre 2011 16:26:41

iMac 21”5, i7, 2.8 GHz, 4 Gbytes, 1 Tbytes, mac OS X 10.6.8 and 10.7.0

My iDisk is : <http://public.me.com/koenigyvan>

Please : Search for questions similar to your own before submitting them to the community

coxorange Author

Level 1

98 points

Sep 17, 2011 9:13 AM in response to KOENIG Yvan

Hi there!

KOENIG Yvan wrote:

Installing it [MacFUSE] when you installed Parallel is perfectly coherent. If you have no need for this feature, it would be good to reinstall after erasing the HD.

To get rid of MacFUSE, do you really recommend to erase the HD and reinstall Lion?

In the previous post I've already posted a link for removing MacFUSE. You've now posted another one (in French even I understand 😉). Shouldn't that be sufficient?

when I bought Lion, I took care to stop the process when the installer was on my machine but didn't start it's install task. This way I was able to grab the installer in the Applications folder then I reached the item :

Install Mac OS X Lion.app:Contents:SharedSupport:InstallESD.dmg

I clone this disk image on an USB key which is the true installer.

I also read about this trick, was careful during the installation and saved that DMG (I even saved the downloaded app too) - the only question is: How did you do it in Disk Utility, which settings did you use to make this USB key?

Sep 17, 2011 9:31 AM in response to coxorange

I've been seeing the same problem on my macbook air with Pages and autosave. I'm a graduate student and use Pages to write papers, and the autosave feature often fails to save my last changes. Big problem, thinking of going back to my Snow Leopard macbook pro until this gets fixed.

coxorange Author

Level 1

98 points

Sep 17, 2011 10:48 AM in response to opusone96

Hi opusone96, did you read the entire thread?

Do you have MacFUSE installed?

Sep 17, 2011 8:53 PM in response to coxorange

Hi, no, I didn't read the entire thread, but glancing backwards from these latest posts, it seems those who have it installed upgraded to Lion from Snow Leopard (ie, it was already installed prior to the upgrade). In my case, I have a relatively new mid-2011 macbook air that came with Lion pre-installed.

coxorange Author

Level 1

98 points

Sep 18, 2011 1:40 AM in response to opusone96

opusone96 wrote:

I have a relatively new mid-2011 macbook air that came with Lion pre-installed.

Thanks opusone96, for the info.

Yvan, it seems MacFUSE is not the "wrongdoer".

KOENIG Yvan

Level 8

41,807 points

Sep 18, 2011 5:45 AM in response to coxorange

Different third party components may fool the system.

Those written for an old operating system may conflict with a new one.

Checking the system in its standard state is good practice when something doesn't behave the standard way.

If you own an external HD, you may install Lion from scratch on it and boot from this clean device.

Several years ago, I had a mac 7500 behaving wrongly.

AppleCare asked me to remove every additional items : complementary RAM, external devices.

They also asked that I reinstalled a clean system from the original media.

It's only when it appeared that with such a config the machine continued to behave wrongly that they replaced it … by a 7600 !

Of course you aren't forced to trust me but in such case, I guess that you will remain for a long time with an odd behavior with no valid explanation.

Numerous human beings are dying in bed with white cloths. I'm not sure that the cause of these deaths are the white cloths.

Yvan KOENIG (VALLAURIS, France) dimanche 18 septembre 2011 14:42:00

iMac 21”5, i7, 2.8 GHz, 4 Gbytes, 1 Tbytes, mac OS X 10.6.8 and 10.7.0

My iDisk is : <http://public.me.com/koenigyvan>

Please : Search for questions similar to your own before submitting them to the community

coxorange Author

Level 1

98 points

Sep 18, 2011 7:04 AM in response to KOENIG Yvan

Thanks for your suggestions, but I simply don't have the time & courage for these procedures.

I think a new operating system should identify problems by itself and report them.

Nearly all users install third party software (e.g. bought from Apple's App Store!).

I don't use unusual software and had additionally checked the Lion compatibility list.

I feel a bit like a beta tester and can only hope for a soon update. Thanks again, Yvan.

KOENIG Yvan

Level 8

41,807 points

Sep 18, 2011 7:26 AM in response to coxorange

As I already wrote, it's not Apple duty to test the behavior of third party tools on their new system.

The fact that a third party app was sold when the public operating system was Snow Leopard doesn't guarantee that it will behave well under Lion.

Lion was available for developers weeks before its public delivery.

Some developers were serious enough to update their products accordingly, others didn't.

As far as I know, there is no compatibility list delivered by Apple.

Such list(s) are compiled by volunteered and are not guaranteed to be perfect.

If, as I guess, your problem is linked to a third party product, it will not be solved by an OS X update. It's the product's developer which must update his app (what the author of Better Touch Tool did).

Some years ago I beta tested for Apple. I never installed a new OS upon an old one, I was already too old to play with matches.

Yvan KOENIG (VALLAURIS, France) dimanche 18 septembre 2011 16:25:50

iMac 21”5, i7, 2.8 GHz, 4 Gbytes, 1 Tbytes, mac OS X 10.6.8 and 10.7.0

My iDisk is : <http://public.me.com/koenigyvan>

Please : Search for questions similar to your own before submitting them to the community

coxorange Author

Level 1

98 points

Sep 18, 2011 9:08 AM in response to KOENIG Yvan

KOENIG Yvan wrote:

As I already wrote, it's not Apple duty to test the behavior of third party tools on their new system.

Shouldn't it be possible for Apple to protect their system against influences from third party software?

At least for such critical features like Autosave, which other apps rely on?

If not, the consequence would be to never ever use third party software again. You never know what such software might disturb.

KOENIG Yvan

Level 8

41,807 points

Sep 18, 2011 12:25 PM in response to coxorange

There are specs defined to interface applications with the system .

Developers are supposed to take care of them but Apple can't check if every developer apply correctly the specs.

I remember a system update which had severe consequences because some third parties dropped one of the specs because from their point of view it was usless.

Alas, in the updater, Apple used it. A lot of customers lose datas and the builders had to revise their Firewire bridge.

Since this incident, I disconnect every external device during the installation of an update. It's one of the reasons why I never apply an update thru Software update.

I download the updaters and when I have no need fopr the devices, I disconnect them and apply the updaters.

This is also why I install the new systems on freshly formatted HDs.

Eveybody is free to play with matches but don't be surprised if you burn your fingers.

After installing a clean new operating system, it's time to install third party extraneous tools to chek if they are perfectly compatible. Inserting a single new component at a time give the ability to identify easily a possible wrongdoer.

If you apply the upgrade on a system with several exotic extensions, it's very difficult to guess which is wrong.

Good practice is to wait one or two months after the delivery of a new OS before installing it. This way we have feedback from the reckless users unable to wait one hour after the delivery.

My old ape's experience tought me that betatester miss a lot of odddities because they don't test every third party products.

Developer aren't more serious.

I'm not an user of Adobe products but a few weeks before Lion's delivery, I warned a forum dedicated to inDesign that 5 or 6 AppleScripts embedded in the CS suite were compiled for PowerPC machines urging users to open them and recompile them by themselves before buying Lion. If things were behaving the correct way, it's Adobe which would have posted the updated scripts.

In fact, I had installed the late CS suite trial for see and when I ran a script scanning my machine to identify PowerPC only apps, the Adobe scripts were brought to the surface.

Yvan KOENIG (VALLAURIS, France) dimanche 18 septembre 2011 21:25:19

iMac 21”5, i7, 2.8 GHz, 4 Gbytes, 1 Tbytes, mac OS X 10.6.8 and 10.7.0

My iDisk is : <http://public.me.com/koenigyvan>

Please : Search for questions similar to your own before submitting them to the community

coxorange Author

Level 1

98 points

Oct 9, 2011 8:08 AM in response to papalapapp

papalapapp wrote:

For those who are interested in trying to replicate the symptom, here is how I can do it:

1. Open an existing document and edit or don't edit it.

2. Let it sit a few minutes without editing e. g. 15 minutes. Surf the web, make a phone call or whatever.

3. Type in a few letters or words and close the window (cmd-W or the red button). Pages should save automatically.

When re-opening the document (I use the recent files menu) the new stuff is gone.

In the meantime I've removed Perian and Flip4Mac, but that didn't help either.

When I do papalapapp's test, there's only Pages running.

Could some of the others who experienced the same AutoSave problem please report if or how they resolved the problem?

Thanks.

KOENIG Yvan

Level 8

41,807 points

Oct 9, 2011 8:56 AM in response to coxorange

By small steps, we learn that extraneous items were installed in your machine.

It would be efficient to remove every third party items or make a backup with Time machine (or Carbon Copy Cloner) then reinstall on a blank HD. You will be able to restore selected datas with "Migration Assistant".

Do that to get only the clean system delivered by Apple plus iWork components.

When you will be sure that everything behave correctly, it will be time to re-install the extraneous applications by small groups to give you the ability to isolate easily the wrongdoer.

It's what was to apply at the very beginning but you played an other game and you waste time 😟

Yvan KOENIG (VALLAURIS, France) dimanche 9 octobre 2011 17:55:54

iMac 21”5, i7, 2.8 GHz, 4 Gbytes, 1 Tbytes, mac OS X 10.6.8 and 10.7.0

My iDisk is : <http://public.me.com/koenigyvan>

Please : Search for questions similar to your own before submitting them to the community

After Lion Upgrade - Autosave failed!