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Mail stops responding to mouse clicks in Lion

Since installing Mac OS 10.7 Lion, I am experiencing an intermittent problem in Mail. After running for a period of time (I have noticed this as short as ~15 minutes after launch, but usually 2-3 hours), Mail stops responding to mouse clicks in its window. I have noticed the following conditions:


- Mail gets stuck on whatever message was being displayed. Clicks on other messages in the message list or other mailboxes are not reconized. It is impossible to change focus on mail items with the mouse.

- Mouse clicks on the toolbar buttons or the buttons in the new capsule between the message headers and message body are not recognized.

- Mouse focus is recognized: e.g., moving mouse pointer over message headers or the capsule buttons will cause them to highlight or change color, but clicking has no effect.

- Keyboard still works, so pressing up or down arrow will bring up the next message in the message list and the preview pane changes to display the new message.

- Keyboard still works to activate Mail commands, i.e., all command key combos still work. Delete key will delete the selected message.

- Mouse still works for the menubar and menu commands. In full screen mode, moving the mouse to the top of the screen displays the menu, and all menus can be clicked on, activated, and selected. All menu commands work properly.

- If in full-screen mode, clicking on the full-screen toggle button in the top-right of window will return Mail to windowed-mode, but clicking on the same button while in windowed-mode will not return Mail to full-screen mode; the click is ignored.

- Quitting Mail and restarting makes the problem go away.


This happens on both my machines that have Lion:

1. Late 2007 21" iMac, 4GB RAM

2. Mid 2009 15" MacBook Pro, 8GB RAM


For all the above, you can substitute trackpad for mouse. The iMac uses Magic Mouse and the MacBook Pro uses either built-in trackpad or Magic Trackpad. The problems above happen with all pointing devices.


In my usual Mail setup I have 7 Mail Bundles active, but I have removed all Mail Bundles and the problem still occurs. For reference, the 7 Mail Bundles usually installed are:


Attachment Tamer.mailbundle

MailActOn.mailbundle

MailFollowUp.mailbundle

MailRecent.mailbundle

MailTags.mailbundle

DEVONMailConduit-SnowLeopard.mailbundle

OmniMailMessageServiceEnabler.mailbundle



Has anyone else seen this behavior? Does anyone have any ideas on possible cause or suggestions to resolve?


Thank you,

Drew

iMac, Mac OS X (10.7)

Posted on Aug 5, 2011 11:17 AM

Reply
70 replies

Jan 21, 2012 9:32 AM in response to etomlinson

Yes, that was my Idea too. Goto ... System Preferences -> Users & Groups -> Login Items ... here you can uncheck the hide box for Mail or any app you experience the problem.

It solves also another problem for me. Other apps which won't start in Fullscreen after boot will open in Fullscreen when I uncheck the hide box for the app.

It works for me 🙂

Feb 8, 2012 6:07 AM in response to rickyfc

Rickyfc,


Sorry to hear that you're still having the same problem. There was something I read yesterday (unfortunately I didn't clip the URL) that there were some problems with the first 10.7.3 update and that the combo update fixes the problem. I'm not sure that your problem and this one are even related, but it might be worth a shot for you to redownload the update and reapply it.


Also, for what it's worth (and I conceed it might be worth nothing!), I try and launch as few items as possible automatically. I use an app called Alfred to create groups of apps that I then lauch with a couple keystrokes, after the system has settled down. The base product of Alfred is free in the App store, and the power pack is about $29. You'd only need the base program to play with it and test it. I think it's one of the best utilities out there. Anyway, stopping the lauch of Mail at logon might also help with the problem.


For the record, I have nothing to do with the software vendor. I'm just an enthusiastic user of it.


My 2¢. Hope it helps!

Feb 8, 2012 6:33 AM in response to BocaBoy

Alfred looks interesting. I think I'll give a try. Yes, not having Mail launch at startup or turning off the "hide" option does indeed stop the issue from occurring for me (others seem to have the problem without the app even launching at startup but that's not the case for me) and that's always been true but my hope was that, after 6 months, Apple would have figured out the problem and corrected it or at least provided some guidance. They've done neither as far as I know.

Feb 8, 2012 12:06 PM in response to rickyfc

One problem with this discussion is that people are talking about at least two different phenomena: there are those who have a problem with Mail launch at startup (but why are they doing this given that Lion will automatically relaunch already-open apps?), and there are those who noticed a problem where clicks would be ignored while Mail was running. It is the latter problem that seems improved in 10.7.3.

Feb 21, 2012 6:43 AM in response to Mela1987

Same problem here with Mail, Skype, and others. If I quit the app and relaunch, it works again.

As this happens only on one of my Mac and I have more or less the same confifguration on both machine, I investigated the differences... and I suspect a culprit: TotalFinder. If I activate the Visor (a feature to show a Finder window on top of other apps) and escape, Mail (and others) responds again to clicks !


How many of you are also using TotalFinder and have this problem ?

Aug 2, 2012 4:29 AM in response to Mela1987

Bad news folks. I started having this problem in Lion, and it was tolerable, but it has gotten worse since upgrading to Mountain Lion. Now the keyboard and mouse will go completely unresponsive. I am able to switch to another application, but cannot even quit mail! I have to to go Activity Monitor and to a Force Quit. I had thought it might be related to Spellcatcher, so I disabled it but to no avail. If I figure out a fix I will post.

Aug 28, 2012 4:39 AM in response to Mela1987

Another "me too"...


I have tried disabling bluetooth, trackpad vs magic mouse, all to no avail. Upgrading to Mountain Lion if anything made it worse!


Classic view does not seem to help.


One thing is for sure, it is something to do with Mail not "seeing" or receiving MouseUp events.


Clicking on the CONTENT of a Mail window when it is behind another apps window (e.g. right now with a Safari window partially covering a mail window does nothing. Interestingly scrolling does correctly scroll the mail window contents. Clicking on the Header or Title bar DOES bring the Mail Message Viewer forward. Sometimes the second click will bring the Mail window forward, but not always it seems.


Clicking on a message title SOMETIMES works, sometimes doesn't but if the mouse is then moved (say to the title bar) to click to see if that "wakes up" mail, mail acts as if I had dragged, and gives the little icon for dragging and moves it in a path following the mouse trail, but only after I click the title bar...


Sounds like the event handler is playing up...


Only started happening in Lion, and Mountain Lion has not fixed it. Only happens in Mail... c'mon Apple - time to have a look at this one!

Aug 28, 2012 6:18 AM in response to Mela1987

Well I fixed it, at least in my particular instance. I recall a previous discussion where the problem was with a preference file and deleting the right one was the fix. Oddly, this behaviour also seems to cause Dashboard widgets to not respond to mouse clicks any more.


I went to ~/Library/Preferences and started deleting prefs files to see if anything worked. Remember you have to hold down the Option key to get to Library under 10.7 and 10.8. I viewed them as a list, and dragged everything that was alphabetically before com.apple.* to a folder on the desktop and restarted the computer, and everything is nice again. I got lucky, and you may have to go through more prefs file to find the corrupted one, but this fixed it, and Dashboard is also usable again, whereas it hadn't been since Snow Leopard.

Aug 29, 2012 12:13 AM in response to jaffle

Hi,

I thought it useful to mention that I had exactly the same symptoms (Mail only). For me the problem was resolved the following way:

I had turned on handwriting recognition from an old wacom bamboo tablet which I hadn't used in a long time (and not updated the driver). It turned out that when my mouse moved over the mail window where the emails are, it tried to use handwriting recognition but that was denied by the new sandboxing. Therefore clicking on the mail window to bring it to the foreground did not work while clicking on the window frame did.

So if you have a pen tablet I recommend disabling handwriting recognition.

Sep 9, 2012 9:03 AM in response to chris_hb

Hi,

I also had these problems with mail. They first appeared after I updated to Mountain Lion from Lion and previously Snow Leopard. I also I have a Wacom tablet (Sapphire) which probably has the same driver as the bamboo. After switching off handwriting recognition I used Onyx to clean out all the user cache components. This fixed the hanging problem and also appears to have speeded up mail.

Mail stops responding to mouse clicks in Lion

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