You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Problems after QuickTime 7.7 update

After the 7.7 update, I keep getting "The movie could not be opened", "An invalid public movie atom was found in the movie." All my .mov files will not open, and I cant import them in final cut. Before the update everything was working fine, I could open those files in QuickTime and could import and use them in Final Cut Pro. I'm devasted as to how to fix this. Couldn't find anything online about how to fix this.

QuickTime-OTHER, Mac OS X (10.5.8)

Posted on Aug 5, 2011 4:49 PM

Reply
16 replies

Aug 9, 2011 12:35 AM in response to Derek K

Same issue here. It seems to be with HDV files (720 25p) on my machine.


Apple ProRes is still working.

All these files open on my laptop with Snow Leopard and Quicktime 7.6 / Quicktime 10.


There's a problem with 7.7 on my main MacPro edit machine with OS10.5 and the upgrade to Quicktime 7.7.


What to do? Wait for a fix? Upgrade to OS10.6 on a new drive? Re - install system and block the 7.7 upgrade.


Thanks again from a long time professional user to Apple, hope all your iTunes kiddies enjoy Quicktime 7.7.

Aug 9, 2011 8:24 PM in response to philb02

So you're saying I should reformat my computer and re-install mac osx? Then ignore the update for quicktime 7.7? Only problem with that is that I might lose some of my programs because I lost my install disk when I was in school (I have the mac osx disks). I use them alot and am in the process of finishing up a wedding video. I'm put on hold because of this update. Couldn't of come at a better time 🙂

Aug 10, 2011 4:02 PM in response to Derek K

Same problem here too. None of my HDV .mov files will open after the QT 7.7 update. I get an error message reading: "The file is not a movie file" or "An invalid public movie atom was found in the movie." Final Cut Pro will NOT import the movie files either - returns an error message. Everything was working perfectly (2 days ago) before the QuickTime 7.7 update.


Here's a snapshot of my system:


MBP 15", OSX 10.5.8

Final Cut Pro 6.0.6 (Final Cut Studio 2)

Canon XH-A1 HD Camera

DTE Technology FS-C DTE Recorder

LaCie Big Disk Extreme U2

Aug 11, 2011 1:36 AM in response to Derek K

I'm in the same boat and not happy about this problem...

No tech I have spoken to has heard of the problem...

I fixed the peoblem by reinstalling Leopard however now my compressor won't work and my DVD Pro doesn't recognize Quicktime files, it errors...

Thank god for Toast......

I'm limping through productions all because of this quicktime upgrade...

Is there any way to just uninstall and reinstall an older version of Quicktime?????

Aug 12, 2011 1:42 AM in response to Derek K

Here is the rub with this problem that I can figure.....

After reading regarding the 7.7 unknown public movie atom in 7.7 while using Leopard with a G5....... they aren't going to address or fix this problem. Power PC is no longer supported and they didn't test QT 7.7 with Leopard and the older G5. It appears the QT files play the HD files in Snow Leopard that won't play with Leopard on the Power PC G5. So problem fixed as far as Mac is concerned. Snow Leopard plays these files with an intel machine. The fix with the older Power PC Mac's is to install your old OX system and upgrade everything except QT. I did this and fixed the problem on my G5, however compressor and DVD Pro problems arose, but I can bypass with toast. I purchased two Power PC G5 Mac's 8 months before they switched to intel. I have had a very hard time being a Mac fan since. They now concentrate on their revenue producing tablets, iphones, ipods etc. Mac used to be where the professional went to get a professional product and professional support. Not the case anymore. I can't ever find a tech or so called genius that can answer a real problem. I find I know far more than they do and their answer is always to look on the discussion forums. Mac used to have techs view these and answer to help ius poor saps out trying to get a video deadline etc.

I never thought I would say this but Mac has turned into Microsoft.....

It saddens me to no end, the professionals have no where to go now....

I have read reviews about FCPX and it is a glorified imovie product. Making it easier for the imovie, ipad user but cutting down many of the pro look and needs FCP was famous for.

Sorry for the rant and getting off subject, but spending 5 solid days trying to get HDV files to play that played for three years was beyond frustrating.

With Mac buy new stuff or risk not having it work together..........

I just want to punch a Mac QT developer in the face over and over and over....

Aug 12, 2011 10:05 PM in response to Derek K

Don't know how to help but when I did the upgrade -was watching a movie in Second Life.com(streaming) it finished,tried to play another and it just quit on me.Took a look at quick Time ,it needed an update I agreed.Have uninstalled,reinstalled,set all necessary streaming choices and still nothing.Tried the quick time test for streaming and can hear fine but no visual( http://seminars.apple.com/seminarsonline/wctest/apple/level2/wctest.html ).Have been dealing with this ever since update came.I am on windows vista 64 bit,if anyone is experiencing similar probs or has a fix let me kno...

Oct 25, 2011 5:52 AM in response to Derek K

Good Morning,Afternoon


I have a Power Mac and I am having the same issues you all. I reinstalled the Snow Leopard and Quicktime work But my iTunes has some issues(iTunes Store componets) but I can now see my HDV videos. I also heard the 201-006 Sercurity Update was the issue. But before all of this I was told to download(pacifist) and that pretty much was useless and I am looking into getting my $20.00 back cause it had not effect on my Power Mac and as a Matter of fact it gave me BOOT problems. So as it stands right now I brouht the power mac back with a install. not a Clean Install. Just drop the disc in and let it go throught the process and it work for me.


Good Luck

Jim

Nov 11, 2011 6:52 PM in response to Derek K

I found a work around. No need to do the pacifict nonsense.


You need to be able to access a machine that has not been updated with the latest quicktime update. (I installed Snow leopard on a spare drive so I could use this process) In the updated system folder/library delete the components and quicktime folders. Empty the trash. Then in the non-updated System/Library copy the components folder and the quicktime folder and paste them into the updated system/library folder. (make sure you have already deleted and emptied the trash of the offending folders or this won't work). Restart the computer. It should see all files as it did before. Worked fine for me.


Hope this helps!

Problems after QuickTime 7.7 update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.