You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Is there a way to mark as "not junk" mail?

I can define an email as junk... but cannot find an icon or anything under 'message' for marking as NOT junk. This option seems to have disappeared with Lion's arrival.

Mac Pro, Mac OS X (10.6.7)

Posted on Aug 6, 2011 1:48 PM

Reply
61 replies

Feb 22, 2015 7:33 AM in response to JimOnLatona

Yes, adding addresses to contacts is a good start. You might also try amending the Junk Mail Advanced settings to avoid mis-marking certain mail as junk. For instance, if Mail is filtering out mail list messages that have a common set of list-identifying characters in the subject, such as [abcd], then add a condition such as "Subject does not contain [abcd]" to the list of conditions that identifies mail as junk.

Apr 28, 2015 7:51 AM in response to STG

It's infuriating. I'm using an Office 365 account and there is simply no "Not junk" button. A message will be marked as junk when it comes in, but the button in the toolbar (and on right-click, and in "Message>Mark") only includes the option to mark it as "junk." Again.


I can click the "junk" button, which then turns to a "not junk" button. But clicking that has no effect on the message itself: Mail continues to see the message as "junk."


Adding conditions to the preferences has no effect on the mail's designation as junk or not junk.


An annoying glitch.

May 29, 2015 11:30 AM in response to STG

Wow, a lot of bad answers for this question.


CORRECT ANSWER - there are TWO WAYS an email can be marked "junk"


1 - In your mac's Mail program – You can mark a message JUNK and apple mail will remember and attempt to do the same with similar emails.

IF THIS HAPPENS when you select the message there will be a big yellow bar with a button marked "NOT JUNK" and a a thumbs up in the toolbar above.


2 - YOUR EMAIL PROVIDER can mark your mail junk. This means Hotmail, Gmail, Yahoo, etc. - marked the file as JUNK and then you WILL NOT SEE
THE YELLOW BAR and WILL NOT BE ABLE TO UN-JUNK the message.


You will need to sign in to Hotmail, Google's Gmail, Yahoo Mail etc and mark it NOT JUNK there.

It will remember and treat similar messages the same.

Is there a way to mark as "not junk" mail?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.