Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Is Apple going to fix OS X 10.7 Lion?

I have been having many problems with OS X 10.7 Lion since I installed it.


I have spent hours every day trying to find answers on here and I have tried everything. I haven't seen any posts where any of the issues I have been experiencing have been properly fixed.


I note that as of this moment there are 14005 threads about Lion - just over two weeks since its release, compared with 83617 for Snow Leopard which has been out for over two years. Admittedly, many threads concern the novel ways which Lion is installed, but even so, I mean come on! 16.75% of the threads in 2.273% of the time?


There are many threads covering the same topics and I have tried everything in my armoury as well as every suggestion. I'm not asking for any more technical support from well meaning people who are simply repeating the same suggestions ad nauseam to a growing number of people who are getting increasingly fed up.


There are people who have had positive Lion experiences and people who have had bad Lion experiences. I only read the same repeated suggestions from people with good Lion experiences - I am yet to read of anybody who has had a bad Lion experience and has fixed it. And by bad, I don't mean that they can't get used to natural scroll direction and needed to be show how to change it in the System Preferences. I mean bad like startup still taking several minutes and applications being unresponsive for about ten minutes after first hitting the power button.


I just want to list the problems I have had and which I am still having nearly after over two weeks and having re-installed Lion several times by different means, App Store, Utilities Partition, burned DVD, re-download. Fixed permissions, ran disk utility, reset the PRAM, reset SMC, cleaned caches, booted in Safe Mode etc. etc. not just once or twice but many times each. I do not have restore windows selected and I always deselect 'Reopen windows when logging back in'. I have allowed Spotlight to fully complete its indexing on every installation - the last few installations I have completely left it alone for an hour or however long it took.


Reluctantly, I even removed my Windows partition - though I don't regret that now - but it was there for a reason. That was one of the main causes of installation problems that I had read about but it had not affected my installation. Anyway, I did two further Lion installations after that and it made zero difference.


My inventory:


Slow startup, three minutes plus. The only way I have managed to reduce this my ten seconds was to turn off automatic login so that I didn't have to type my password.


Can't use any applications for up to ten minutes after startup - constant SBBoD.


Slow finder, frequent SBBoD when opening windows - windows are empty for up to thirty seconds.


Slo-o-o-ow scrolling. Just occasionally but s-o-o-o annoying.


MacBook Pro gets very hot. I have had to buy a gizmo for it to sit on to allow more air to flow under it. It was never this hot under Snow Leopard.


Save dialogue boxes also slow - also don't show folder content for up to thirty seconds.


Frequent drops in WiFi - evident either as lost connection to server alerts or the new look Safari cannot connect page informing me that I am not connected to the internet.


Video frequently freezing in QT and VLC. Strange garbled images when going to full screen - bits of desktop mangled up with bits of screensaver - incidentally, I selected Higher performance graphics in the Energy Saver preference pane but that didn't make a difference and seems to reset itself on every reboot.


General video performance.


My MacBook Pro does not go to sleep as per the settings in Energy Saver. It only sleeps when I shut the lid and never if I leave it open.


Battery life is greatly reduced, probably due to the last point.


Time Machine almost always active, mainly because it takes so long to start and cleanup but a 12MB backup can take 45 minutes. Then 15 minutes later it starts again.


Many frequently visited web [pages no longer look the same, particularly pages with embedded YouTube videos and images in frames, as much as half the video image is obscured. I have revisited with other browsers and they look fine.


Launchpad appearing empty with the words Looking for applications for ages after every reboot.


Anything to do with Flash and Safari is messed up. YouTube controls don't work properly and they have the same odd behaviour in other things like Google NASDAQ graphs - the cursor is 'sticky'. This doesn't happen in Firefox.


Pages randomly reloading - especially when using more than one tab. Very, very annoying when filling in forms etc. and you have to start again from scratch.


Typing often freezes for several seconds, mainly in Safari but also in Text Edit.


Not to mention the Mail fiasco on my first installation. I lost everything and had to manually import everything from a backup.


And I haven't the inclination to even start on the new 'features' which cannot be disabled.


So, are Apple going to fix it?



MacBook Pro 17' 2.66GHz, Mac OS X (10.7), 8GB RAM, 500GB HD (225GB free)

MacBook Pro 17' 2.66GHz, Mac OS X (10.7), 8GB RAM, 500GB HD

Posted on Aug 7, 2011 5:45 PM

Reply
80 replies

Aug 8, 2011 6:55 AM in response to a brody

No, it's not.


If it was, I would have given the thread the title, 'Apple, are you going to fix OS X 10.7 Lion?'


It is often stated that Apple do not read these discussions but it is common knowledge that there are people with inside knowledge DO read them. I am aware that there is already a 10.7.2 developer build which can be downloaded.


Maybe only people who know the answers to questions should offer comments. Save all this bother - especially when those who comment fly off on tangents as a result of not even reading a post correctly.


Boy, oh, boy, oh, boy!

Aug 8, 2011 6:56 AM in response to Alf Megson

Alf Megson wrote:


No I didn't, I said, it's over TO Apple, i.e. now it's their turn to do something about it, just as it was with the Cheetah debacle of 2001.

Alf Megson wrote:


I've done my bit. Now, just as in 2001, it's over to Apple.

Or did you not read my post?


Alf, go back and read all the posts which tell you how to contact Apple. This is not the medium.

Aug 8, 2011 7:04 AM in response to Alf Megson

>Maybe only people who know the answers to questions should offer comments.


And you know what, those who would know WHAT Apple is going to fix, and when are under non-disclosure agreement. Apple does not generally announce what it is going to fix to the general public until AFTER its release. If you click on my name, you'll see I've been a member here since December 2000. That's over 10 years. I should at least have some concept of how this forum works, and whom to contact. http://www.apple.com/contact/


http://www.apple.com/feedback/


http://bugreporter.apple.com/ after a free connection to http://developer.apple.com/


People have offered you the best advice any end user can in this forum. Please do not disregard it, as you aren't going to get any better advice.

Aug 15, 2011 2:39 AM in response to a brody

>...but blaming Apple for things which are not its fault, and assuming Apple will fix certain things when only you have experienced them, and a few select other people, and not everyone running Lion is experiencing these issues, is the surest way to lead yourself to disappointment about Apple's products.


Actually, I can attest that this is indeed Apple's fault. Almost all of the problems that Alf had listed has also been a problem for me. A software upgrade isn't supposed to be a software downgrade. Or at least that's what Lion feels like. I installed Lion on the day it was released. After Lion installed, it had to do some kind of indexing so Spotlight can work blazingly fast. However, even after indexing, Lion runs at a slower speed than Snow Leopard. My MacBook Pro is the mid-year 15" base-line 2009 model (the one that came out right before Snow Leopard update) and it should not be running at this kind of speed. I have looked into disabling startup applications and more that run in the background in order to speed up my performance to no avail. This is clearly not a hardware problem, it is a software issue. An avid forum user such as yourself should already know about these issues as they are posted nearly everywhere. I'm afraid that there are just some people who fail to realize that Apple did a bad job here.


Alf simply wants to know if Apple is going to fix such issues with Lion or not. Instead of trying to disprove that his issues with Lion are unique to himself and a "few" others, open your minds to see that these are actual serious issues that many users are encountering and complaining about. Just because not EVERY user is experiencing these problems does not mean that they do not exist or ignored.


Furthermore, no average OS user is going to know whether the community knows the answer to his question or not, and it certainly does not hurt to ask. It is not common knowledge for people to simply assume that anyone who knows about a software update fix is to remain silent about them until the update is actually released. The community simply wants fixes to their problems and posting on forums is their way of attempting to find the solutions that they need.


However, I do suggest for Alf to post about his issues with Lion to Apple directly now that he knows about it. I have already done so myself and am positive that Apple will remain diligent and try to get as close to perfect as possible with their upcoming solutions.

Aug 15, 2011 3:00 AM in response to Alf Megson

All i can say is thank god for this community! I was hot to download Lion but checked here 1st and am very happily still running SL on both my Macs, I've NEVER had a day of problems with SL on either computer. The OS is as reliable as a Toyota! When Apple introduces fixes for the issues many people are seeing with Lion THEN I'll consider the upgrade.


Thanks

Aug 15, 2011 3:22 AM in response to rrlavigne

Glad I was part of the help. I'm thinking about reverting back to Snow Leopard but I have to weigh it out first. I'm not saying Lion is dead horrible, but it certainly does need refinement and more stability. There are many features that I love in Lion including the new Mail app! Also to downgrade means to do so much work. I'm not sure if I'm up for backing up everything and throwing everything back on after a clean install... that would take too long. I miss the good ol SL and non-broken Exposé though.

Aug 15, 2011 4:17 AM in response to etresoft

Yes I have more than just one or two backups, I have hundreds thanks to Time Machine. The only thing that's stopping me from downgrading at this exact moment is


  1. my laziness
  2. the other features of Lion that I will miss
  3. the amount of data that I need to be sure to backup from the date of installation till today.


10.6 was simply a more refined 10.5. If anything, OS X was at it's highest point in stability after 10.6. 10.7 is a much larger update. With these brand new features, I'm not surprised that they ahve their faults. I honestly don't think Apple will wait to fix these until 10.8, or even if a 10.8 will exist. From what I heard, it's prety **** close to the end of OS X as we know it. What's next? Most likely OS 11 or whatever they're going to name it.

Aug 15, 2011 7:33 AM in response to Alf Megson

I have the same plus other issues with Lion. I am reluctant to go back to Leopard however my brother and two other friends have done it.


I still believe Apple makes very good products and I want to believe they will come up with and update that will fix many of them, impossible to fix all of them, they are just too many.


Here is where you must decide.....can you work/play efficiently with all the bugs, or are you like my brother who in graphics design desided he cannot work with the mess and desided to go back to a reliable OS?


FYI. If you go to the Apple store to see an expert don't expect too much, they are flying blind on these issues and have no way to help you. They are the ones who provided a phone number for my bro and friends to call, get their money back and downgrade to Leopard.


Good luck.

Aug 15, 2011 8:35 AM in response to MexyCan

I'm assuming that Apple will fix the things that need to be fixed in a future release.


That said, I have reluctantly returned the second of my Macs to Snow Leopard.


My iMac went back quickly. That was a no-brainer. Multi-display support is broken in Lion, and my iMac has two external displays. The rest could be perfect, but I'd still revert if all I could see on both my external monitors is a grey pattern.


My MBP is another story. I hung on in there with Lion, but finally pulled the plug over the weekend for the following reasons.


* Difficulty of reconnect of wifi after sleep

* Time Machine errors in 100% of backups (I had to use Console to uncover this little secret, and that was quite by accident)

* Reduced battery life due to incremental CPU consumption


There are new features I miss in Lion, but not enough for the inconvenience and risk.

Aug 15, 2011 9:14 AM in response to John Kitchen

John Kitchen wrote:


Multi-display support is broken in Lion, and my iMac has two external displays. The rest could be perfect, but I'd still revert if all I could see on both my external monitors is a grey pattern.

Broken? How so? Or by "broken" do you really mean "a new feature in Lion doesn't work the way I would like it".


You are giving the impression that Lion doesn't support external monitors at all. We both know that is patently false. What you really mean is that, when running in Lion's new full screen mode, you can't run one application in full screen while working on another application on a different display. Futhermore, said limitation only applies to the few Apple applications (such as Quicktime Player) that used to support fullscreen in Snow Leopard and now use the new Lion fullscreen system.

Aug 15, 2011 10:17 AM in response to etresoft

Maybe it's semantics.


Yes, "it doesn't work the way I would like it", and by "broken", I mean that I can no longer use my Mac the way I have been using it under Snow Leopard. So both descriptions are, in my opinion, accurate.


If it were just movie-playing apps like QuickTime Player, maybe I'd be tolerant of not being able to use two of my three monitors, but I'd probably want them to be black, not grey. I admit that when in a cinema, I prefer not to have two more screens with distracting stuff on them.


But for me, here is the typical use case which makes me say "broken"


  • I have Aperture on my center, primary display.
  • I have Safari and Mail on display number 2 (for convenience)
  • On display number 3, I have Kindle Reader, and I'm going through Apple's Pro Training Series on Aperture. (I'm working toward certification). Lesson 3 introduces a chapter called "Evaluating Images in Full-Screen Mode". After explaining the benefits of this mode, the lesson plan says "Choose View Full Screen or press F"


From then on it is no longer possible to read the lesson on display 3 or anything on display 2. That, IMHO, is "broken".

Is Apple going to fix OS X 10.7 Lion?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.