Motion 5 Share/Export Buttons Greyed out

I was having the same problem but with a stand alone iMac.

After a LOT of messing around deleting and moving things pointlessly, I figured out that Motion is trying to connect to the internet when you select a sharing option...

If the connection is blocked (e.g. if you use TCPBlock or Little Snitch etc) the "Next" button will be grayed out.

Just add Motion to your trusted app list, and you should be good to go.

can you explain it in parts?

I have no idea how to correct this problem...

Thanks so much for this - it's frustrating to have to use these workrounds but it did the trick for me.

How do you find the trusted apps list?

Hi all!

Same problem both with FCPX and Motion5.

My only solution so far has been to completely uninstall the apps (including the "hidden library" files) and reinstall from AppStore, since it doesn't really work with a backup copy ⚠.

This works only until I close the application Once I open it to carry on working the menu greys out again. Sad.

I'd love to hear about this trusted aps list solution too!

I'm having the same issue. Could somebody please help? I've been editing in Motion 5 and everything is greyed out under the share button.

Sorry, no luck at this end. 😟

I finished a project last week and I had to uninstall Motion (and all files from Preferences) 3 times!!!

Everytime I shut it down I had the problem again. Then I tried leaving it on but eventually it crashed so I had to do the ritual again.

Very, very disappointing.

Same here! I've had to keep re-installing Motion every time I want to use it. It works the first time, then greys out on reopening. I thought I had got around it by saving the first project after re-installing, then just opening that project, deleting the time line material and start something new. That worked for a few days, but as of today I'm back to the greyed out "share" menu. I can pick up some of the slack in FPCX, but it obviously can't do everything Motion 5 can do.

Let's hope they fix this issue soon, but it's been going on for quite a while now.

@casperankinen

It's been a month since you posted your problem so you probably don't need my help now but... I've had an "unable to share "problem as well and decided to share my solution. I was on the phone with apple support for over an hour, with my computer screen shared with them and after sending them a zip file of the project, they reported back saying that they experienced the same problem and were passing it on to the engineers for a later fix.

However, in the mean time, we copied and pasted into a "new" project with the exact same project settings, all of the old layers and voila, export option available! I hope this might help someone else who comes along stuck in the same quagmire. It's kind of an easy fix that I probably should have thought of.

Steven

Hi Steven.

Thanks a lot. Actually, I still have the same problem. I'll try your fix and see but would you share the engineers' feedback anyway?

It would be great to have a "final solution"!

🙂

FYI, my Motion 5 project was on a second hard drive in my Mac Pro Tower.

I got this response from Apple:

"After some testing it seems the problem (in our environment anyway) lies in the 'Apple Qmaster' folder created at:

~/Library/Application Support/Apple Qmaster

Seemingly Motion can't cope with this being on a network volume.

I've succesfully redirected this folder for users with a smylink to a folder on the local hard drive, hey presto, the button is no longer greyed out.

I'm using Workgroup Manager and MCX folder redirect, but I'm assuming a symlink created manually or via a login hook will work just as well."

Not sure what that all means but hoping it'll get fixed in an update.

Motion 5.0.6 update did do anything to fix the export menu being greyed out. I'm not on a network so that has nothing to do with it. I'm still stuck with re-installing Motion everytime I want to use it. Pretty ridiculous.

I have the same issue all my export issues are grey out has any one found an answer to this?

I had exactly the same problem, share menu grayed out - I just solved it for me.

I have motion 5 and an old Mac Pro (mid-2006, I think) . I cannot update to latest Motion so I am using my old Version 5.0.7

What I did:

- I went to Applications-Folder.

- Right-Click Motion.App

- Select "Show Package Content"

- there is one folder in there called "Contents"

- right Click on the folder "get Info" or "command i"

- fix permissions - I made "me" to Owner for all enclosed items. Administrator may work too

WORKS!!

Falk

This may have worked for your case, but i would say that this is NOT advisable. Editing the contents of the Motion application is risky and could lead to other problems. FWIW, in the past people saw export problems when they had run an app like MacKeeper on their computer, a forum search on the subject will probably pop-up a number of threads. As you can see by this one, this issue hasn't shown up in a while for most users.

Better options are to try to re-install Motion, start a new thread here in the forums, or probably contact apple for help. Like I said, modifying the internal parts of the app are never a good idea.