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Level 1

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Software Update For IPAD 2 (to version 4.3.5)

I connected my Ipad 2 to my PC via USB and was told there was a software update available (4.3.5). I accepted the offer to upgrade. Thereafter, it appeared the software downloaded. It then indicated it was going into a backup routine; at that point all progress ceased. The first time I attempted the update, the "backup" ran for over three (3) hours. I killed the process and re-booted. Tried it again and then started getting the prompts that the backup process would not work because the "files could not be saved on my PC!".

This all seems a bit bizzarre. Can anyone offer a solution to perform this update? (The IPAD2 is about 6 months old.)

iPad 2, iOS 4.3.3

Posted on Aug 8, 2011 3:58 PM

26 replies

deggie

Level 10

167,177 points

Aug 9, 2011 7:21 AM in response to phillyfella

Is this the article you were following: http://support.apple.com/kb/TS3125

I am assuming you are using a PC, follow the steps in the article and disable ALL of your antivirus/antispyware software and try again. Are you perhaps using Kaspersky?

I didn't find anything referring to the red Off slider in the article but you would only see that if the iPad was on and you were turning it off.

Demo

Level 10

166,494 points

Aug 9, 2011 7:23 AM in response to phillyfella

I don't want to make your situation worse, but ... FYI ... when you hold down on the sleep button for a few seconds, the red slider appears. The sleep button is the power button at the top of the iPad on the right when you are holding the device in portrait mode.

phillyfella Author

Level 1

0 points

Aug 9, 2011 7:44 AM in response to Demo

Thanks for trying. The ONLY image on the screen of the IPAD is the ITunes logo with the image of the connector cord pointing towards it. If I toggle the power on/off, that remains the ONLY image that appears. There is no slider .. red or otherwise.

deggie

Level 10

167,177 points

Aug 9, 2011 7:47 AM in response to phillyfella

Right, you are in recovery mode and turning it off will not help you or work at this time as you've discovered.

Try Restoring it again but first disable all of your antivirus/antispyware software.

phillyfella Author

Level 1

0 points

Aug 9, 2011 7:57 AM in response to deggie

I tried again to restore out of recovery mode. Same steps, same process, same results as previously described. It gets to the seeming end of "verifying" and then states it can't be restored. All anti/virus, anti anything were disabled before I began.

deggie

Level 10

167,177 points

Aug 9, 2011 7:58 AM in response to phillyfella

Then, as others before me have suggested, it is time to visit your nearest Apple Store.

Aug 10, 2011 10:31 AM in response to phillyfella

Curious if you made it to the Apple store and the outcome. I am having the exact same problem. I am hoping there is a fix that I just haven't tried yet outside of making a trip to the Apple Store as my nearest location really isn't that convenient. Tried everything I could think of last nght and even talked to tech support who wasn't able to come up with a solution. Tech's first thought was it may be a hardware issue. Also curious if you have 3G on your iPad 2 as my iPad was working fine until I turned wireless off and 3G on while at an appointment yesterday.

Aug 10, 2011 11:10 AM in response to annfromillinois

I've posted earlier on this thread about my (similar) issue in that iTunes and my iPad (ver 1, 3G) were getting completely wrapped around the axle and not talking with each other.

Mine had not degraded to the point that the iPad wouldn't recognize being hooked up to iTunes via USB, which it sounds like yours does not. The following may not be of help, but I doubt it will hurt anything to try.

In my case, at first the backup just would hang during the update. Then Sync failed, then I had to try to do a restore. Restore failed -- it started but wouldn't complete. Yucch. I called Apple and the tech first suggested trying a couple of the easy fixes which we've discussed in this thread and others.

In the end, he had me uninstall all my Apple apps in a very specific order, then reinstalled iTunes 64. Voila', my iPad and iTunes are on speaking terms once again. Backup, Sync, and upgrade all proceeded normally. Here was the hymnal he was singing from:

http://support.apple.com/kb/HT1923?viewlocale=en_US

Be sure to open the bulletted item(s) to view the uninstall order.

Be sure to reboot after finishing the last uninstall.

Be sure to install the latest iTunes specific to your system.

ymmv

Aug 10, 2011 11:31 AM in response to longrower

I appreciate your response. I should have mentioned that I have a MAC not a Windows PC. I will look for similar MAC version instructions.

phillyfella Author

Level 1

0 points

Aug 10, 2011 1:05 PM in response to phillyfella

Final Update for all who may be curious: I went to the Apple Store. After some initial chatting, they took the IPad (16g, WiFi... connected to a WIN 7 PC/ 3.2ghz) Ten minutes later after being on a "diagnostics box" the IPad was restored to factory original. My backup did not work and the sync was incomplete when performed so I spent several hours reloading apps and contacts, etc. When the IPad was handed back to me, I had one question: What was wrong? The Apple guy quickly and honestly confessed that he did not know, that sometimes "they just lock up and the diagnostics program frees them." I wish I could report some magical step to take that would assist others with the same issue.

Philly_Phan

Level 7

20,707 points

Aug 10, 2011 3:07 PM in response to phillyfella

Thanks for the update, frustrating as it may be. I am glad that everything is working now.

Software Update For IPAD 2 (to version 4.3.5)