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Blank screen instead of App Store

iTunes Store loads anything except for the App Store. I can go to Music, iTunes U, Books, etc, but instead of the App Store I just get a blank screen. At the same time - such links as the iTunes Hall of Fame or specific categories open correctly. What can I do about that?

iTunes 10.4-OTHER, Windows XP Pro

Posted on Aug 19, 2011 4:01 AM

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28 replies

Aug 21, 2011 2:33 AM in response to anton.zujev

My App Store would not open and all the other iTune panes opened fine.


I did this on my PC using Windows 7.


Uninstall, Quicktime, Apple software update, Apple mobile device support, Bonjour, Apple application support.


Download new iTunes and opt for the Uninstall iTunes.


Download new iTunes again.


All now works, all music and apps 'magically joined up' and work/play fine and so does the App Store now !!!!


I probably did not have to uninstall Quicktime, software, mobile device, bonjour and apple application, but am not a computer bod and anyway all is fine.

Aug 21, 2011 11:38 AM in response to anton.zujev

I had the same problem since Friday. Contacted apple support via phone told me to use online support. Used online support, got a response to call Apple support. Called Apple support again and they told me it might be a problem with my PC (Win 7 32 Bit). Could not help me. You thing they would be eager to resolved the problem especially when it involves the App Store feature.


Well, after reading these posts and following the uninstall/reinstall postings, the problem has been solved (it worked)...


Great info and help from the Apple support community...

Nov 20, 2011 6:48 AM in response to Fragnater

Do this .... as I said above.


My App Store would not open and all the other iTune panes opened fine.


I did this on my PC using Windows 7.


Uninstall, Quicktime, Apple software update, Apple mobile device support, Bonjour, Apple application support.


Download new iTunes and opt for the Uninstall iTunes.


Download new iTunes again.


All now works, all music and apps 'magically joined up' and work/play fine and so does the App Store now !!!!

Blank screen instead of App Store

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