Out of a sudden, many conversations deleted from my Viber in my ipod, I didnt update or format my device. and after that I tried to communicate with the same contacts
their sms deleted, viber didnt work,
I can write but not sending, and when they write me back, i can see there is a new sms from them but i cannot read it. it shows me blank page.
I really need my sms history back if there is anyway.
Thank you so much
iPod touch, iOS 4.1
So - just to be clear - Once deleted - there is absolutly no way to restore deleted messages or call-loggs? ´Cause everytime I turn my iPhone 4S off (downloaded Viber in beginning of nov´11) all history dissapears. It also updates contactlist from scratch. I never vibe important stuff, still it´s irritating.
Yes, unfortunately there is no way to restore the messages and call logs since we don't keep our users' chat history in our server (we care about Privacy).
As I explained, this issue is known to us, and we apologize for the temporary inconvenience.
It will be resolved in our upcoming 2.1.3 (released to AppStore soon).
Same problem here
iPhone 4, IOS 5
waiting for 2.1.3
...
Viber 2.1.3 is now available on AppStore.
Please try it out and let us know if the problem is solved 🙂
My problem with the selferased loggs and messages were solved with the new update - thank you!
It is our pleasure to help 🙂
Let us know (here or on our Facebook page) if you encounter any further problems in the future.
Most of my msgs disappeared all the sudden(only msgs that i sent out yesterday are still in the history).
And when the screen is locked, i can see notification of new msgs that i received from Viber, however, once i log on to viber, i couldnt find any new msgs at all.
(When I am logged in to Viber, I was able to sent out msgs to my friend, and they received it, and i was also able to receive viber instant msgs from my friend, but when my screen is locked, i can only receive notifications, but the messages won't appear once i log on to viber)
I didn't delet and reinstall Viber, and i have the latest version (2.1.3.244).
why is this happening?
Hi,
May we ask what iPhone you have and which version of iOS?
Also, is your iPhone jailbroken or not?
i have an iphone 4 with ios 5.0.1.
It is a factory unlocked one, and is not jailbroken
theViberTeam wrote:
Viber 2.1.3 is now available on AppStore.
Please try it out and let us know if the problem is solved 🙂
my problem seems to be solved
thanks
@vtech_88 -
Thanks for the info.
We are looking into the matter right now, and we will hopefully fix it completely our next version - 2.1.4
We apologize for the temprory inconvenience 😟
I experience the same problem as vtech_88, on an iPhone 4 with iOS 5.0.1 and latest version of Viber. I know the problem started after the upgrade to iOS 5, but I'm unsure about if/when I updated viber, so I can't say for sure if it worked for a while with iOS 5. I know I didn't have the problem before the iOS upgrade.
Is there any date set for Viber 2.1.4?
There is no exact release date yet, but we're doing the best we can so it is released as soon as possible.
Once we have news on that, we will post it on our Facebook page.
May I kindly ask you to report this problem to our support team at thttp://bit.ly/ukGVJ0 ? The more information we have on this problem, the faster we will be able to identify its source, and hopefully fix it.
Thank you in advance, and we apologize for the temporary inconvenience.
Hi,
Same problem as vtech, iPhone4 with IOS 5.0.1. Unusable as it is, the notifications are coming thick and fast, but no way to read them as the viber app seem to be unaware of those messages.
Do you have an ETA for a fix?
Tx
We still don't have an exact ETA, but our approximation is a few weeks. Again, we can't guarantee anything since the work is in the progress right now and we wish to verify that this issue is indeed fixed in the new version.
Stay tuned for updates on AppStore, and we apologize for the temporary inconvenience 😟
Viber. conversations deleted
