Unable to clear flags in Mail using Exchange 2010

I found a work around if you use exchange for the account on both an IOS device and Mail.app.

Unflage the message on an IOS device and then "synchronize" the account from the "Mailbox" menu. OF course, that is a little bit of a pain since there isn't a quick way to display all flagged messages on your iPhone.

I found that the common factor here is that the emails flagged on my iPhone were the ones with the sticky flags in Mail.

I have also found that when you unflag the email in Mail, it unflags it momentarily, as well as on my iPhone, but moments later it re-appears in Mail... not on the iPhone though...

So I went through my iPhone and found the emails that caused the sticky flags (they are no longer flagged as I unflagged them in Mail). I re-flagged them, then unflagged them on my iPhone (not in Mail, as I did previously). This seems to have worked. It's been over 30 minutes and the flags have no reappeared.

Conclusion: If you flag an email on your iPhone, you must unflag it there too. Unflagging in Mail will unglag it on your iPhone but result in a glitch where you cannot unflag it in Mail.

I hope this solution works for all the people out there not interested in saving, reloading and deleting a bunch of emails.

I can confirm that is also my problem exactly. And it explains my solution.

This may also be related to the strangeness that happens that Mail.app does not see flags made on my Gmail acount on IOS if it is setup as an Exchange account and not setup as IMAP.

Is there anyway to check if htere have been tickets filed with Apple on these issues?

I'm having the exact problem and it's really annoying. I know you guys posted different solutions but the thing is, the problem happens often if you use flags on a daily basis. So you end up having to do the fixes frequently.

This is so annoying! Is there a permanant fix?

A coworker and I had the same issue and vneno's workaround seemed to do the trick. Thanks!

same problem here.

workaround is not really a solution because you cannot really use the flagging feature if you have to spend 2 minutes to remove that flag again...

called apple support and they cannot really help with this problem as they blame it on microsoft (apple mail is the only exchange client that i know of having that problem, but yeah, not their fault).

gonna use outlook again.

It's really not fair how apple can dodge the issue constantly. Please fix it!!!

I have now found a solution to the problem.

Move the flagged messages to an iCloud folder.

After some time (to let sync take place) unflag the messages.

After some time (to let sync take place) move the messages back to the Exchange Server.

10.7.3 fixed the issue for me.

i solved it by deactivating mail on the exchange account and creating a new exchange-imap account just for e-mail.

I confirm that Lion 10.7.3

Sorry, I confirm that Lion 10.7.3 fixes that

Thanks gornist,

I'm going to install the 10.7.3 update right now. This has realy been driving me crazy, glad to hear Apple fixed it!

confirmed.

it's a shame that an apple support guy told me to reinstall, blame microsoft, contact our it department and all kinds of other ******** instead of just telling me that an update in 3 days is going to solve my problem.

apple support is not what it used to be...