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Optical photoconductor needs to be replaced

Since installing Lion my printer utility continues to indicate "optial photoconductor needs to be replaced."


I have installed the latest Xerox printer driver for 10.7, but the message remains.


Xerox support says this is an issue with the CUPS printing configuration and Apple is aware of it.


Anyone else experiencing this? Any fixes?

Mac Pro 8-core, 4GB RAM, MacBook Pro, Mini Core 2 Duo, Mac OS X (10.6.7)

Posted on Aug 23, 2011 6:14 AM

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Posted on Feb 8, 2017 12:57 AM

This solution worked for me:


"You just need to add the printer again and choose one of the other options rather than the default IPP protocol. LPD worked for me and now I can print again."


Source: http://macintoshhowto.com/printing/how-to-get-a-fuji-xerox-printer-working-with- osx-lion.html

112 replies

Oct 14, 2011 8:21 PM in response to drdocument

On my printer this error was pausing the print queue and I could not print at all. I had to change it from IPP printing to Jet direct to get it working. It still gives the "The optical photoconductor needs to be replaced." error but at least it prints.



http://macintoshhowto.com/advanced/how-to-get-a-fuji-xerox-printer-working-with- osx-lion.html

Oct 15, 2011 7:52 PM in response to drdocument

Interesting, I just started having this issue on both my Macbook and my iMac - both running 10.7.2 I didn't have this issue prior to today. I believe I can still trick my printer (Xerox Phaser) into printing but the error is sure frusterating. Also, like the OP, the LCD screen on the printer itself indicates no issues/errors.

Oct 17, 2011 3:26 PM in response to ethanwa

My Lexmark E250dn can still print, and in fact now the printer receives and prints the jobs I send it without having to click the bouncing printer icon on the Dock in order to make the job process anymore.


The monitor is still indicating the photoconductor error, but it works normally otherwise.


I'm guessing there has been no response from Apple on this matter?

Oct 26, 2011 3:59 PM in response to drdocument

I also began to experience the optical engine error after installing Lion. My Lexmark x544n is six month's old. I called the Lexmark tech support number listed on the printer's website. Although I dislike remote log-on support, I allowed it in this case. During their log-on session, they upgraded the printer firmware, installed a new print driver, created a Lexmark "shortcut" on the printer so I could scan to ftp from the printer console, and even created a "scan" folder on my desktop to complete the job. Error message is gone; scans works better than before, and life is good.

Oct 27, 2011 5:41 PM in response to monica1959

I have two of the same exact printers and printing works just fine. Running Lion. Sometimes the print status window needs to be closed manually(it's supposed to just automatically disappear on its own) because the 'Optical Photoconductor needs to be replaced' message doesn't always go away.


Best thing to do is don't worry about it until a fix is provided by Apple on one of their next updates.

Optical photoconductor needs to be replaced

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