Optical photoconductor needs to be replaced

Since installing Lion my printer utility continues to indicate "optial photoconductor needs to be replaced."


I have installed the latest Xerox printer driver for 10.7, but the message remains.


Xerox support says this is an issue with the CUPS printing configuration and Apple is aware of it.


Anyone else experiencing this? Any fixes?

Mac Pro 8-core, 4GB RAM, MacBook Pro, Mini Core 2 Duo, Mac OS X (10.6.7)

Posted on Aug 23, 2011 6:14 AM

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112 replies

Oct 17, 2011 3:26 PM in response to ethanwa

My Lexmark E250dn can still print, and in fact now the printer receives and prints the jobs I send it without having to click the bouncing printer icon on the Dock in order to make the job process anymore.


The monitor is still indicating the photoconductor error, but it works normally otherwise.


I'm guessing there has been no response from Apple on this matter?

Oct 26, 2011 3:59 PM in response to drdocument

I also began to experience the optical engine error after installing Lion. My Lexmark x544n is six month's old. I called the Lexmark tech support number listed on the printer's website. Although I dislike remote log-on support, I allowed it in this case. During their log-on session, they upgraded the printer firmware, installed a new print driver, created a Lexmark "shortcut" on the printer so I could scan to ftp from the printer console, and even created a "scan" folder on my desktop to complete the job. Error message is gone; scans works better than before, and life is good.

Oct 27, 2011 5:41 PM in response to monica1959

I have two of the same exact printers and printing works just fine. Running Lion. Sometimes the print status window needs to be closed manually(it's supposed to just automatically disappear on its own) because the 'Optical Photoconductor needs to be replaced' message doesn't always go away.


Best thing to do is don't worry about it until a fix is provided by Apple on one of their next updates.

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Optical photoconductor needs to be replaced

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