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Optical photoconductor needs to be replaced

Since installing Lion my printer utility continues to indicate "optial photoconductor needs to be replaced."


I have installed the latest Xerox printer driver for 10.7, but the message remains.


Xerox support says this is an issue with the CUPS printing configuration and Apple is aware of it.


Anyone else experiencing this? Any fixes?

Mac Pro 8-core, 4GB RAM, MacBook Pro, Mini Core 2 Duo, Mac OS X (10.6.7)

Posted on Aug 23, 2011 6:14 AM

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Question marked as Best reply

Posted on Feb 8, 2017 12:57 AM

This solution worked for me:


"You just need to add the printer again and choose one of the other options rather than the default IPP protocol. LPD worked for me and now I can print again."


Source: http://macintoshhowto.com/printing/how-to-get-a-fuji-xerox-printer-working-with- osx-lion.html

112 replies

Aug 23, 2011 4:29 PM in response to John Blanchard1

The printer is Phaser 6300DN. It was originally installed as IP - LPD per instructions at http://www.support.xerox.com/SRVS/CGI-BIN/WEBCGI.EXE?St=191,E=000000000283928952 6,K=7494,Sxi=1,Case=obj(4138)


Printer was functioning normally prior to installing Lion.


Today I downloaded and installed the new driver for 10.7 from Xerox, the went to Print & Scan Prefs, uninstalled printer and then re-installed it using same Xerox instructions (IP - LPD).

Aug 31, 2011 1:51 AM in response to drdocument

Did this problem every get resolved?? I am having the same exact problem with two Xerox Phaser 6360DN printers. The error "optical photoconductor needs to be replaced" in the jobs queue winddow regardless of which printer is selected. It is obivously a software problem because I have changed out the imaging units, reset the printers, downloaded the latest drivers, installed firmware, etc. all to no avail. Printers both print just fine but the print queue window remains open until the "error" lines are deleted(up to four lines of text).


Extremely annoying.


it was stated that both Apple and Xerox are aware of this problem - did Xerox indicate that they were going to offer a fix for it soon??

Aug 31, 2011 5:54 AM in response to Joseph Saffar

No fix yet. I have reported to Apple using feedback, and on July 29 Xerox Office Group Support replied to my inquiry with:


"Thank you for using the Online Support Assistant.Mac is aware of this issue ,if you can contact them it's an issue with CUPS."


(Yes, that's the way the reply was written -- sigh.)


However, while it is annoying to see the erroneous message every time I print, and I have experienced another glitch -- Word 2011 crashes when, in Print dialog box, I attempt to set a new printer preset -- everything still works.


Perhaps these issues will be fixed in 10.7.2. Hope so.

Aug 31, 2011 5:38 PM in response to drdocument

Got a reply back today from Xerox Tech Support and they are definitely trying to pin this problem on Apple and Lion OS.


Reply was "We have received your request for support.

I have been looking into this request and that question will have to be

made to Mac support as this is an issue with in the lion operating

system and will be up to Mac to resolve this issue.


Hopefully this problem will reach the software team and this situation will be addressed.


Would like to know that they are working on it so I can rest assured that there will be a correction.

Sep 9, 2011 4:47 PM in response to drdocument

Also have the same problem Lexmark 543dn

"The optical photoconductor needs to be replaced'


Device Information

Asset Tag

=

Page Count

= 8058

Installed Memory

= 128 MB

Processor Speed

= 500MHZ

TLI

= 3001385

Machine Type

= 7525-131

Engine ID

= 21

AA

= 01f7

CalSet

C

= 2.1000 1.0000

0.2068 7.0519

M

= 2.3000 1.0000

0.1750 6.5871

Y

= 2.3000 1.0000

0.0000 0.0000

K

= 6.5000 1.0000

0.0000 0.0000

Scanner Version

= AFL.EL.S104

Loader

= LL.EL.P424-0

Kernel

= FPR.APS.F254-0

Base

= LL.EL.P424-0

Network

= NR.APS.N434-0

Network Drvr

= LL.EL.P424-0

Engine

= LU.AS.E308B-0

Font

= 8.31M02-U5.0

Printhead

= LSU.AS.H017.17

Optical photoconductor needs to be replaced

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