Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Netflix: netflix is currently unavailable at this time. please try again later.

Hi,


I've had an Apple TV2 for about a month now and today I'm having an issue with Netflix. When I try to pull up Man Men I get the following error: netflix is currently unavailable at this time. please try again later


However every other thing I've tried playing on Netflix works. I click a movie/tv show and there's a small delay but with Mad Men that message immediately appears like it's cached.


I tried restoing my Apple TV2, I've streamed the show on my computer and iPhone with no issues it's only on my Apple TV that I cannot watch this show.

AppleTV 2, iOS 4.3.3

Posted on Aug 23, 2011 5:19 PM

Reply
59 replies

Dec 6, 2011 1:21 PM in response to syvil

So lame that Apple plays dumb even though they know this problem existed now for almost a year, who knows, maybe more. Lamer still that Netflix also continues to play dumb, like they don't know about this problem saying "reboot your router" and "reboot your apple tv box" blah blah blah. Same old lies. Those who posted here displaying hope that "they are on it" are far more optimistic than I. I know that they all know, they are all lying about it, and if the fix was easy, they'd have fixed it by now. So off to Amazon to buy a Roku, I'm tired of being lied to and given the run around by these to formally respectable companies. At least they could admit the problem, be upfront about it, and offer some form of compensation. Apple lies, Netflix lies, no one cares, customer service is a joke, and here I am wishing I never bought this $100 (plus useless protection plan) paper weight

Dec 6, 2011 2:06 PM in response to syvil

Apples latest software update apparently broke netflix. Apparently this can be fixed by reinstalling the older ATV software 4.2.2. unfortunately I dont know the how to do it yet. someone on this discussion explained it recently on these post I viewed it yesterday but lost track of it. sorry still looking for the solution.

PS it would help if apple would fix the update.

Dec 7, 2011 8:40 PM in response to vazandrew

I apologize for being obtuse, but I don't understand your directions on downgrading the firmware for ATV2.


Up until very recently, we've had absolutely no issues with our ATV. In fact, it was such an upgrade from our Xbox live, that I went out and told everyone about how wonderful it was. Fast forward a few months, and a subsequent upgrade, and now it doesn't work at all with Netflix TV shows. It's completely random too. It started with one show we were watching, so we switched to a different show, and that one was finicky, but If I went back and forth with the menu a couple of times, it would work. Now none of the TV shows work at all (although the movies still work). It seems like all of the trouble started when we upgraded the firmware, I'd love to downgrade, but I don't know how... help!

Netflix: netflix is currently unavailable at this time. please try again later.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.