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device driver software was not successfully installed

Hi all,

I cannot get the pictures off my iphone4. ITunes sync with iphone works fine but every time I connect the iphone I get a bubble message saying "device driver software was not successfully installed". So I cannot access the iphone in windows explorer. itunes sync with the iphone works fine.

I tried stopping and restarting apple mobile device services, reinstalled itunes but still same problem.

I have iPhone 4, windows 7 ultimate and all latest updates.

In device manager under portable devices, I have an entry called iphone with yellow exclamation mark when the phone is connected.

I have searched for a solution and found that many people have this issue but I haven't found any solution yet.

Thanks for the help

Windows 7, windows 7 ultimate x64 + iPad 1

Posted on Aug 24, 2011 6:25 PM

19 replies

Jul 24, 2012 10:51 PM in response to SupersonicDuck

SUPERSONICDUCK

thank you so ******* much i have been having not stop issues and anger for the past 3 days and as soon as i read this a giant weight was lifted i cant thank you enough. i think that all itunes and windows 7 wants you to do. im not sure if thats good or bad though

Aug 15, 2012 11:21 PM in response to SupersonicDuck

I spent hours and hours on this, and finally figured out and fixed my problem. However, this solution is ONLY good for Windows 7 N or Windows 7 KN. To find out what version of Windows you are running, follow the instructions at http://windows.microsoft.com/en-US/windows7/help/which-version-of-the-windows-op erating-system-am-i-running

If you are running Windows 7 N or KN, the sad truth is that your OS does NOT HAVE the software needed to connect your iPhone as a digital camera! However, the good news is that this is easy to fix. The fix is at http://www.microsoft.com/en-us/download/details.aspx?id=16546

I installed that, and everything just magically started working the way it was supposed to.

Aug 16, 2012 3:09 AM in response to allanamiller

Thanks so much for posting this. I'll bookmark it for the next time this problem is reported.

Dec 11, 2012 8:09 PM in response to SupersonicDuck

http://support.apple.com/kb/TS1538

Reinstall the device driver, to get iTunes and the Iphone talking again.

Worked for me!

device driver software was not successfully installed