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"Error getting push certificate" in Profile Manager

When I try to setup Profile Manager in Mac OS X Lion Server 10.7.1, it eventually prompts me for my Apple ID. I enter it, and after a couple seconds, I see a yellow exclamation point, and "Error getting push certificate."


No other information is provided.


I checked my firewall, and I don't see any connections being blocked. I do see what looks like a 443 connection happening to 17.254.2.140 which nslookup resolves to:


140.2.254.17.in-addr.arpa name = id-all.apple.com.

140.2.254.17.in-addr.arpa name = milhousewm.apple.com.


When I try to connect to http://id-all.apple.com I am redirected to www.apple.com. When I try to connect to https://id-all.apple.com (i.e. SSL), I do receive an error in Safari that it's unable to connect. Not sure if this is a clue or not...


I checked the Console app, and I don't see any relevant messages at the time of this error.


UPDATE: I do actually see an error in system.log:


Aug 26 10:19:53 orb servermgrd[11557]: Got connection error: Error Domain=NSURLErrorDomain Code=-1004 "Could not connect to the server." UserInfo=0x7fb685313090 {NSUnderlyingError=0x7fb6853e6060 "Could not connect to the server.", NSErrorFailingURLStringKey=https://identity.apple.com/pushcert/caservice/new, NSErrorFailingURLKey=https://identity.apple.com/pushcert/caservice/new, NSLocalizedDescription=Could not connect to the server.}


So it looks to be a network issue of some sort. Anyone else seeing something like this, or is this local to me?


Message was edited by: ThatsUnpossible

Posted on Aug 26, 2011 10:18 AM

Reply
64 replies

Feb 16, 2012 2:45 PM in response to ThatsUnpossible

I have a enterprise contract with Apple. I just escalated the call, and received this reply from Apple:


"

Thank you for your escalation. We're aware of this behavior and our system is currently under maintenance with no ETA for completion at this point in time. You can try again periodically to see if the system has come back up. We'll let you know once there's an update as well.


Thanks,

xxxxx xxxxxxxx

AppleCare Enterprise Customer Support Engineering

Apple, Inc."

"Error getting push certificate" in Profile Manager

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