why does itunes go into a different language when i plug in my new iphone?

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Level 1

8 points

why does itunes go into a different language when i plug in my new iphone?

I just got a new iPhone 4, plugged it into my MacBookPro once it had been set up instore to sync it and after entering my mac log in details it brought up a page in another language that resembles the page it initially brought up when I first plugged in but I don't know what it says (or even the exact language), anyone got any ideas why it's done this or how I can get round it?

I have already tried rebooting both the phone and the MacBookPro....

iPhone 4, Mac OS X (10.6.8)

Posted on Sep 2, 2011 9:18 AM

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Answer 1

Top-ranking reply

J D Knight III

Level 4

3,423 points

Sep 2, 2011 9:21 AM in response to TommyG316

Try checking Setting > General > International > Region Format on your iPhone.

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Answer 2

TommyG316 Author

Level 1

8 points

Sep 2, 2011 9:31 AM in response to J D Knight III

Thanks J D, just looked and they all says UK or equivalent things which is what they should (assuming you mean on the iPhone rather than in iTunes as I can't see those options in iTunes)?

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Answer 3

Sep 2, 2011 10:12 AM in response to TommyG316

Ok, looking over your initial post.. are you saying that when you enter your AppleID for a purchase it changes languages? If so then click on your AppleID (email) in iTunes then edit your Account Info. Make sure your set to the UK store.

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Answer 4

TommyG316 Author

Level 1

8 points

Sep 2, 2011 10:16 AM in response to J D Knight III

it says it is set to the UK store

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Answer 5

Sep 2, 2011 10:19 AM in response to TommyG316

Has the process worked in the past correctly with another iOS device? If so then I would try Backing up, Restore to Factory, then Restore your data on your iPhone.

iTunes: Backing up, updating, and restoring your iPhone, iPad, or iPod touch software

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Answer 6

TommyG316 Author

Level 1

8 points

Sep 2, 2011 10:21 AM in response to J D Knight III

the only thing i've ever used is an iPod through iTunes, but not one that has any of the iOS stuff on it

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Answer 7

Sep 2, 2011 10:23 AM in response to TommyG316

iPod Touch is an iOS device. Still the Backup, though time consuming, might be the solution.

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Answer 8

TommyG316 Author

Level 1

8 points

Sep 2, 2011 10:24 AM in response to J D Knight III

not an iPod touch just a normal iPod, will have a look and see, thanks for your help 🙂

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Answer 9

chanarif

Level 1

5 points

Sep 2, 2011 10:32 AM in response to TommyG316

maybe it would be helpful to attach a screenshot of the issue to your post (hold down command+shift+3 and a shot of the entire screen will be saved to your desktop) So that we could get a better idea of what's going on.

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Answer 10

TommyG316 Author

Level 1

8 points

Sep 2, 2011 10:58 AM in response to chanarif

is what I now see when I plug my iPhone in...

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Answer 11

Sep 2, 2011 11:37 AM in response to TommyG316

A Find My iPhone in Chineese. I've never seen that screen before in any language. Was this purchased new or used?

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Answer 12

TommyG316 Author

Level 1

8 points

Sep 2, 2011 4:46 PM in response to J D Knight III

purchased brand new from the store of the network provider

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Answer 13

Sep 3, 2011 7:43 AM in response to TommyG316

I have no idea if what your seeing is an ad asking if you want to use Find my iPhone or is saying that it is activated (possibly lost) or not. Either way I'd be hesatent of clicking on either button.. but you could give it a try!

Ok, we have 2 sources of the problem, either the device or iTunes. If you already have the latest version of iTunes, you can try to reinstall it by d/l it here:iTunes 10.4.1 and see if that changes anything. (Make sure your iTunes Library is safely backed up first!)

If that fails I would try to Backup your data by right-clicking on the iPhone's name in iTunes. If you have anything on there you need to save. Since you have no option to Restore to factory default, at least in English, I would go back to the store with your iPhone and laptop and show them that it is not right, and you can't make it so. You can use the link above (prior post) to show them what it should look like when you attach your device!

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Answer 14

TommyG316 Author

Level 1

8 points

Sep 3, 2011 9:11 AM in response to J D Knight III

Thanks for your help, this morning (despite having restarted and such yesterday) I gave it another try and it all worked fine - only thing I'd done was buy something from iTunes in the intervening time, no idea if that would have had any effect, but its working now - thanks again for your help 🙂

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Answer 15

Sep 3, 2011 9:39 AM in response to TommyG316

I'm happy for you! That was certianly an odd error, and a bit funny now that you are past it.

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