iMac 27inch Display - Dark on left side :(

I took my work 2011 iMac 27" to the Apple Store in Braehead in Glasgow (it is out of warranty) I hit them with the 2 year Europian warranty on electrical products they did not want to know. I also explaind what our company leagal advisor suggested about it not being fit for pourpous I got the stock answer that Apple has now knowlage of this problem.

As it is for work and needed to be fixed it cost £336 for the screen and £24 labour plus VAT.

They told me that if Apple do recognise the problem and do a recall then I will be entitled to my money back other than that I can take it leagal to recover the cost we might win but it would cost £1000s to find out.

I like everyone else have lost all confidence in Apple, bring back "Steve Job's" he would neaver have let this happen.

Norman

Norman....thanks for that. I just cannot understand their resistance! All they need to do, is supply a load of leads & panels to the apple shops & repair agents, & get them to fit them. In the overall scheme of things, this would not cost a fortune, but would greatly increase customer satisfaction. I will be reverting back to a PC, when I have finished paying for the mac! I cannot evan sell it, with this fault, so it is worthless.

As a follow up 12 days later, after physically carrying in my 27" iMac 13 months post purchase to Apple store in White Plains (after getting the impression when I drove there the day before that they might be flexible) and finding out yes it was the LCD and no they wouldn't give me a break—I would have to pay $535 to fix it.

I carried it out, dissapointed in the lack of brand loyalty (been buying multiple machines for 22 years for biz and pleasure) and took it to a local authorized repair shop. The story goes on with a NEW problem with my backup Mac once the big one was getting fixed (Mountain Lion OS caused issues with the Adobe software and the whole thing resulted in 9 hours of my time backing up, reintializing and reinstalling).

Bottom line, one empathetic customer relations person that tech support connected me to cared about a loyal customer over 2 decades being so unhappy and disillusioned and called the repair shop and picked up the tab for a replacement LCD.

Moral of the story, I spoke to 4 people at Apple before this fellow that made me angry and resentful about being an "Apple advocate" but this guy's attention and follow up undid their damage and made me pro Apple again.

i bought my 27" 2011 i5 imac on nov 2011 and it too has started flickering and is darker on left side as well, i have no apple care and the computer is out of warranty, emailed a few apple employees and ended up speaking to a customer relations guy who said he been in touch my with apple engineers and they said they havent had any other reports of this piticular fault in the whole of europe with the 2011 imac and as a result would not except any liablilty, told me i would have pay for the panel replacing.

we need to do something about this, martinchiver did you hear anything from watch dog, if got another case here for you. pay top doller for a premium prouct and it doesnt even last two year, nice on apple, anyone smell rotton fruit

Hi. "Joeblogg". Very sorry to hear that. There have been millions (maybe slight exaggeration) of the computers with this problem! It's all bollocks. I spoke to 3 people at AppleCare. Getting higher up the tree. But eventually, but not unexpectedly, no offer of help was forthcoming. I have not heard from watchdog. Sorry about that! Is there any way that everybody with this fault can join together as a group to exert more pressure?

we need to do something this is appauling, what imac do you have?

Mine is the same as yours as far as I am aware. I'm at home, but around the same age. Mine went off at around 15 months old. I am very, very ****** off with apple!

well apple told me that they hadnt had any other report of this fault and it was basically just me. yes mine was about 14 months old when it started.what to do eh, iveemail citizens advice to see where i stand, thought i had some kind of consumer rights. ill let you know what they say

Great. Let me know what they say. Also, I think it worthwhile to try to compile a list of computers (customers) with this precise affliction. Is it better to concentrate on just the uk? Or worldwide, do you think?

yes i think this is a good idea i think we need to shame them into doing something about this, world wide world be good if we get a list going where you leave the follow details

name

imac model

fault description

location

date of purchase

and i think it would help if everyone got in touch with watchdaog too they might be more interest if the reports start flowing in, trouble is where do we compile this list

Agree, more reports to watchdog, would help a lot. Obviously only uk residents, I think. Do you want people to email you? Or me? Or put their details here? Is it ok to post an email address onto this forum?

I will start the list off then!.....

My Name Martin Chivers

iMac 27 inch. 2.8GHz intel core i5. 12 gig of ram.

Left hand side of the monitor is dark.

I am near Bath, Somerset (UK)

Purchased 16.06.11

Running ios 10.6.8 (Snow Leopard?)

yes if you have a the display fault please leave the details as above so we can get some kind of idea how wide spread the problem is

heres mine

Martyn booth

iMac 27 inche. 3.1GHz intel core i5 4 gig of ram.

Left side of monitor is dark and flickers

iam near Leeds(uk)

Purchased 03,09,11

Running osx 10.8.3 mountain lion

reported to apple they claim no one else in the whole of europe has reported this problem and i need to buy a new display panel which will be in the regoin of £600 pound

just a update apple have agreed to repair free of charge my imac now all i have to do is arrange a genius appointment at the new store in leeds within the next 3 week carnt say fairer than that.So thanks apple, thats a massive relief , thankyou 🙂

Martyn, congratulations! Very happy for you. I just need to have them agree to doing mine now! What did you say or do, to convince them? Who did you speak to?