iMac 27inch Display - Dark on left side :(

i carnt really say it warns you about discussing emails on forums and i dont wont to rock the boat so to speak, just keep trying mate

What email did you use?

Maybe not the place to descuss. My email is MARTIN AT MARTIN CHIVERS Dot co dot uk. I intend to ring them on Monday.

Sorry not yours but the email address at Apple. I've tried contacting them but no response back yet.

Yes. I realised that. I haven't got agreement to have mine done yet.

If the guarantee has already been expired then you can do the following.

In the lower left corner of the screen (from behind) there is a plug which does not have contact and that is why the backlight is not working. The plug is hidden under tape. I have opened the monitor (not so easy because of all the tape and glue which is used) and re-adjusted the plug. Don't worry, as you have to break some of the plastic.You can also soldering the cables directly. I have found that advice (with pictures and short films) in other support communities. But re-adjusting and fixing the plug using tape is faster and easier, because there is no broken cable or cold soldering as they were supposing.

Take a big magnifying glass and good light and you see that the contacts are lying side by side instead of on top of each other. No need to spend a lot of money for a new screen.

I don't know why this is. I can only imagine that the plastic was shrinking or expanding or something like that.

Good luck to everybody!

@martinchivers so now that you realized what mikeh78 was asking for, are you going to provide us with the email that you used?? Its not agaisnt the rules for providing people with the same apple email address in which you recieved a reply from. (I emailed them over 4 months ago and they never replied back.)

OMG I just noticed this week the left side of my 27" iMac monitor is darker too!

Last week I noticed some flickering, but I had no idea what it could be. Now by reading all the posts on this subject I can conclude there is a big prolem with these screens. (very dissapointed)

I bought mine through Best Buy December 2012, so it's only been a couple of months, but it was a floor model-(I got huge discount.)

Thank God it is still within the one-year Apple warranty and I have additional insurance on it through Best Buy.

Let's see how this goes. Wish me luck.

MS

Yes I bought a iMac 27 inch last June. By August the left side of my screen was noticeably darker. It took 3 customer service inquiries before they gave me three options. Wait and take it into the Mac store when it opened up in my town in two months. Take it to the Mac store that was 100 miles away. Or have a service technician come to my house. I took the third option. He showed up and was actually kind of surprised. He thought it was going to be the power supply affecting the back light. But it was not it was the actual LCD screen. He replaced it.

I have an identical problem.

iMac 27'. 3.1GHz Intel Core i5

16 GB RAM

Left side of display dark & flickers

Essex, UK

Purchased 4/12/2011

Appointment booked in Apple Store this week. Cannot afford a £500 bill though!!

Any advice?

Same problem

iMac 27'. 3.1GHz Intel Core i5

16 GB RAM

Left side of display dark & flickers

Bogotá, Colombia

Purchased 16/11/2011

How long is the warranty time? how it works outside US?

Mine is not that severe, but i fear that smallness should not be considered as ineligible for warranty.

iMac 21.5 inch, late 2012.

hi guys just a update, got my imac fixed free of charge after a lot of emails to apple and now its like new 🙂 went to the new store in leeds, you have to keep trying and dont give up! thinking i should sell it while it is still good and put it towards a new one, just incase it goes again in another 14 month, only this time i WILL buy apple care.

i emailed the CEO Tim Cook

The staff at the apple store in leeds were great and it was ready to pick up the within hours of dropping it off

I just wanted to add my two penneth to this blog, I do apple tech support for a living for private clients in London, two of my clients 27" imacs, have had this same issue occurr within one week of each other the backlight has gone on the left hand side of the screen in the exact same way and this is before even the 1 year warranty is up ! this might be described - a simple connector issue or a failure of the LCD backlight, but one thing to be assured of, this is not your fault as a user, there is nothing you could have done differently to prevent this, no LCD should need turning its brightness turning down to prevent this failure, fault tolerances should be designed in to avoid such failures.

No LCD should ever experience this kind of deteriation or failure in the natural course of events, this is either a flaw in design or manufacturing of the imac / lcd, dependant on where the issue lies, No other Commercial LCD screen i have ever owned has failed in this way, My Dell 24" is as good the day I bought it (except for a little CCFL yellowing) and is like 8 years old or more ? Apple are no doubt repairing this outside of your warranty period, and so they should be, as they understand this is a flaw that they should be responsible for, this will no doubt turn into one of the silent warranty programs they have had to conduct over the years because, theyre products have not stood the test of time quality wise.

I could write a list of apple product flaws over the last 15 years longer than anyone would be interested in listening to, having conducted tech support over that period of time I still remember most of them, please make sure when dealing with apple that you are firm and insistent, your consumer rights alone, independant of any minimal warranty cover apple provide you with cover you. For failure of this nature in the time frames we are talking about here is, unacceptable quality wise. To accept to pay apple extra money for repairs outside of their minimal warranty for this issue or to throw, in a most heinous fashion, such an imac into the waste chain for this failure, is a mistake, you should not have to pay or throw away, apple whether indirectly because of there component supplier or theyre own design issues are responsible for this failure. I happen to have the 3 year warranty on one of these 27" machines but if this happened to me outside of a 1 year warranty there is now way I would accept this sort of failure … regardless. Take apple to task, otherwise we will never have apple products that meet reasonable quality and lifespan standards.

Mine is not that severe, but i fear that smallness should not be considered as ineligible for warranty

akbaraliYours is a different issue of smoking of the screen, where some particulate dust of some sort has found its way between the layers of the lcd screen, again this issue seems mainly only to affect apple imac screens in my experience, I have not seen it occurring in any other displays, maybe it does occure in other 'all in one' screen display machines etc, but I Have not personally seen that issue occur in anything other than imacs, its a failure of the seal around the lcd, which allows the dust entry, to a large extent im guessing the airflow in the machine is helping draw the dust between the layers of the panel through a failure of the sealing tape round the sides of the lcd ? as this smoking issue appears to just get worse over time. Again since so few other manuacturers suffer such issues I would consider this also an Apple flaw in design, if it becomes excessive be firm with apple about it, if they class its a standard failure of which they are not responsible for, ask them to provide you with evidence of other manufacturers suffering the same issue ?