MacBook Air Screen Cracks

As you can see, you're not the only one. The same thing happened to me, and others here. A crack happens over night. It must be a weak spot in the MacBook Air. Hopefully, Apple will acknowledge that and do something about it. You'll also notice in this forum, a few strange people like to blame you for it, even though they have no idea how you handle the Air.

i Can't even watch movies on my Air anymore. The screen is getting worse and worse. I'm disgusted. This is the first time it's happened to me withan Apple laptop. All other laptops work fine, even older ones. It's strange to see how Apple is reacting. I think when enough people complain, they wil do something.

by the way, what the heck is a dust corn?

I have exactly the same problem as described by many here here - spiderweb crack spontaneously appeared on my screen, then a coloured mark appearing in the middle of the crack and now slowly bleeding...My MBA is a 13-inch, manufactured mid-2011 and bought new in Jan 2012. I do travel a lot but always put it in a padded sleeve. There was no accident; I agree with you this seems to be a manufacturing defect.

I live in Bangkok, any ideas where I can get this repaired? Preferably at a reasonable price.

Hi,

Mine has also cracked. I take great care of my goods.

Its been picked up by my home insrance policy.

They are deciding whether it is a new unit or a 'fix'.

Thanks,

I created a website where we can share our experiences and try to help each other. http://macbookairlcd.blogspot.com Hopefully this will be the first step to helping us get this resolved.

As with other Apple rants, I suspect this problem is only effecting a small number of users. Otherwise, it would be big news in "tech reviews", etc. I have a friend who bought the first MBA and has now upgraded to the new one. This friend is a real traveler (several airline trips annually) and his MBA's have not had this problem.

Therefore I would assume that most of the cracked screens mentioned in this thread were either caused by manufacturing defects or careless handling. While a person might treat their MBA with "kid gloves", who knows how their friends or family members handled the computer.

And I totally agree with opening the lid by pulling up in the middle of the screen where the notch is rather than torquing the screen by pulling up on the front edges. I've seen several of the MBAs tooling around airports or inflight.

However, if my screen suddenly cracks with my gentle care, I'll be singing a different tune.

Me, too. I wasn't using my air, but it was in sleep. When I open, it has a a few cracks and became bigger. Apple Care refused me to fix but with 700 dollars for replacement. Mine is Air 11 inch, 2012 model, only 2 months old from Thailand.

I have the same problems with my MacBook air 2012 model, 2 months old. They said crack is my fault where it was increased generally, there is no drop, pressure carried on it. Even it has a super thick bag for it. I was asked for around 750 dollars service fee, but I complained it is the fault of the machine itself. Now waiting for their judgement.

Who did you talk to to get the problem resolved? My wife treats her Air like a baby but the LED started cracking while setting on her bedside table open. It continued to spread until it really needed to be replaced.There was no impact, weight set on it, no marks on the computer of any kind but Apple doesn't think it is a defect. They are charging RM1800 to fix it (approximately US$600). I have many Apple products and have been very happy with most of them. The Macbook Air, unfortunately, is not up to Apple's normal standards.

This is a frustrating problem. I have a Mac Book Air that just got a spider web on the screen. Someone reached over me for their iPad and then it slipped out of there hand. Once corner hit just below the keyboard deck. The other struck the left side of the screen.

Everything still works fine, it just looks funny. Such an accident is definitely not covered by Apple's warrentee. This may have been one of those times that Best Buy's accidental damage program might have helped... not sure.

My local authorized repair shop says that, essentially, they don't repair them. They have an exchange program with a company that referbishes the machines. It's 500 bucks to swap my machine for a referbished model. I forgot to ask if the shop would transfer my apps and everything... not sure.

I am livid! I am happy (and sad) to hear others are having the same issue I have. Maybe with enough of us we can get Apple to own up to this and replace our expensive laptops, or at least the screens?

My crack appeared one morning after closing the lid the night before. I noticed a small spider burst halfway up the middle of the left part of the screen. What I'm furious about is that Apple didn't want to do anything about it, saying something must have happened to it. Unless little gremlins walk around my house at night, NO ONE TOUCHED IT that evening!!!

I escalated the matter as far up as I could to no avail. Now most of the screen is cracked. I use this for work, am self-employed and not rolling in dispensable cash. I'm not spending another thousand dollars for something I didn't do, or spend $400 to fix a laptop that was not build up to the quality I expect from Apple. This does not sit well at all. I am very mad Apple can you hear me?

Apple is changing too much and neglecting its faithful base. Times have changed when you could walk in a store with a problem you didn't cause and they would change it automatically. Now stores feel they are here to cater consumerism, a far cry from what Apple stood for.

What can we do to make this right? I'm not dropping this issue.

😠

gabmarconi wrote:

The Apple assistant also told me that it is difficult for covers to "protect" the computers - which in itself if completely ridiculous,

Your Air took an impact, either knowing or unknown to yourself

Purchase a HARD CASE for your travels. 😊

I had the same experience as the Josve. They didn't accept it was manufacture defect. but later agreed to pay for the replacement, for our benefit. I am from Thailand.

squiredogs

I usually just use it at my house on the couch.

Did you fall asleep using it on the couch and possibly roll over onto it? That is rather common 😊

Ive hadsame exact problem, though the small crack isnow a rather large crack going off in many directions. Super dissapointing as I love the MBA, but would think twice about getting another. Ive not taken it in to Apple yet, but will this week.