MacBook Air Screen Cracks

MacBook Air 2011 user for over a year, only problems have been faulty mic and weak wifi (which I just lived with). I closed my lid a few days ago and the next time I opened it, a white vertical bar appeared on the screen. I called up Apple and asked for support, they told me to turn off the computer and press some keys to refresh the settings. The next time the laptop turned on, there was a horizontal line. I booked an appointment with Apple. The next day the bars got bigger and a crack appeared in the center of the screen. The next day it became more prominent.

Today, I went to the Apple Store to tell them of the problem, they told me that no one else has complained of the issue and that it wasn't their fault and I had to pay ~£350 to get the screen replaced.

I believe if more people registered this spontanious cracking issue, we could get something done about.

I've been having the same problem. Here is a video of my problem: http://www.youtube.com/watch?v=jtORmuEXKVc&feature=plcp

Me, too. I wasn't using my air, but it was in sleep. When I open, it has a a few cracks and became bigger. Apple Care refused me to fix but with 700 dollars for replacement. Mine is Air 11 inch, 2012 model, only 2 months old from Thailand.

I have the same problems with my MacBook air 2012 model, 2 months old. They said crack is my fault where it was increased generally, there is no drop, pressure carried on it. Even it has a super thick bag for it. I was asked for around 750 dollars service fee, but I complained it is the fault of the machine itself. Now waiting for their judgement.

Similar case here in Thailand, the brand new air 11inch just a it over 1 month and being accused it is user's fault. Was in the sleep mood like you and found the small crack. The it became bigger in 24 hrs

I cannot understand why we have to proove that it's not our fault that the screen crack. With all the customer

having ths same problem it'a about time we as customers do something about it if apple don't. When I bought

my Macbook Pro/retina I was considering a Air but it seem so fragile...

I created a website where we can share our experiences and try to help each other. http://macbookairlcd.blogspot.com Hopefully this will be the first step to helping us get this resolved.

We have the same issue. A university-owned MacBook Air with a cracked screen which appeared out of nowhere. The laptop was never dropped or had been impacted by anything which might have caused the crack. Our Apple-authorized service department informed us that the repair would not be covered by AppleCare. See below:

In reference to the computer that you have in for repair:

MACBOOK AIR 13 - C0*******JWR

The display issue is due to an impact to the display and as such will not be covered by the computer's warranty.

A full quote for your repair follows:

There are too many instances of the same experience for it to be a coincidence. What worried me is that if the display is replaced with another which may at some point spontaneously crack we will once again be forced to fork over another $600.

<Edited by Host>

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Gee thanks! I feel so special.

My issue was solved. Apple Engineering deny my cracked screen was a defect, but they ( with the help of senior Apple Care advisor )actually covered all the replacement fee: didn't cost me a penny. I just had to pay 50 $ for the labor cost. My issue was actually satisfactorily solved.

Who did you talk to to get the problem resolved? My wife treats her Air like a baby but the LED started cracking while setting on her bedside table open. It continued to spread until it really needed to be replaced.There was no impact, weight set on it, no marks on the computer of any kind but Apple doesn't think it is a defect. They are charging RM1800 to fix it (approximately US$600). I have many Apple products and have been very happy with most of them. The Macbook Air, unfortunately, is not up to Apple's normal standards.

I talked to Apple Care telephone service when my Air was denied to repair under warranty. Through this online care, I had to talk with the Seinor Apple Care advisor. Give them a lot of pictures of my Air taken by myself as well as the staff from the Apple service. Then, they said the result is still the user's fault (perhaps an accident occured without me knowing). Totally in depression, I was expecting discount on replacement cost such as 50 percent ( before it was like you around 600 US $).At Last, they gave me a call, and they agreed to cover the new replacement cost at their own account. They changed the whole display( not repairing), and I had to pay only for labor cost of 50$.

hit or miss . . . that ****** me off! I switched to galaxys3 because of this ad only prod i will buy from apple in the future is the imac

This is a frustrating problem. I have a Mac Book Air that just got a spider web on the screen. Someone reached over me for their iPad and then it slipped out of there hand. Once corner hit just below the keyboard deck. The other struck the left side of the screen.

Everything still works fine, it just looks funny. Such an accident is definitely not covered by Apple's warrentee. This may have been one of those times that Best Buy's accidental damage program might have helped... not sure.

My local authorized repair shop says that, essentially, they don't repair them. They have an exchange program with a company that referbishes the machines. It's 500 bucks to swap my machine for a referbished model. I forgot to ask if the shop would transfer my apps and everything... not sure.