You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

MacBook Air Screen Cracks

I bought my first MacBook Air just over a month ago and couldn't have been more careful with it. I used a case everytime it went anywhere and didn't bang it on anything, drop it or knock anything against it. So I was obviously confused/annoyed when a relatively small crack appeared on the LCD behind the screen literally out of nowhere and without anything happening to it. At my local Apple reseller/repair store they took a look at it but like me didn't have a clue how it happened. Anyway we contacted Apple and a replacement was sent.


So I've had this new Air for around three weeks and this time I've been even more careful with it, with nothing at all happening that should have caused damage (trust me, I'd have remembered if even the smallest thing had happened!).


Just now I've noticed a crack that looks exactly the same as the one before but on the oppisite side of the screen. Like before I was just sat with it infront of me, the crack wasn't there one second and then suddenly it was.


I haven't had the chance to contact Apple yet, but I highly doubt the guarentee will cover this again.


Has anyone had similar problems? If the MacBook Air is so delicate that damage happens this easily, literaly without anything to cause it, then it's just crazy and a massive design flaw.


Thanks.

MacBook Air, iOS 4.3.3

Posted on Sep 4, 2011 7:18 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 4, 2011 1:17 PM

It's hard to say. I am "careful", and have never had a problem.


One person's "careful", is another's "brutal". I have seen a few people who say they "baby" their machines, which are full of dents and scratches they don't even notice!



Can you clarify your level of care?

Do you put the unit in a backpack or case wherein other items in the case/backpack might hit, compress, touch, lean-on, or put pressure on the lid?


I would classify the MBA as fairly "delicate". I use an incase perforated hardshell case, and transport in an incase nylon sling sleeve. I still am very careful, as if any drop or hit is probably going to damage it. In other words, I treat it like a live human baby.

91 replies

MacBook Air Screen Cracks

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.